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All Rights Reserved © Alcatel-Lucent 2006, ##### Services Transformation Offer Update Nigel Jones Marketing & Business Development Manager UK & Ireland.

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Presentation on theme: "All Rights Reserved © Alcatel-Lucent 2006, ##### Services Transformation Offer Update Nigel Jones Marketing & Business Development Manager UK & Ireland."— Presentation transcript:

1 All Rights Reserved © Alcatel-Lucent 2006, ##### Services Transformation Offer Update Nigel Jones Marketing & Business Development Manager UK & Ireland

2 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Top 3 Business Challenges 1 st Downward pressure on prices 2 nd Updating existing products and services 3 rd Entering the market with new products and services 1 st Downward pressure on prices 2 nd Updating existing products and services 3 rd Entering the market with new products and services CIO Trends and Market dynamics Report Extracts from NCC report 2007

3 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Real Time Enterprise – RTE – The New Competitive Weapon "The RTE is an enterprise that competes by using up-to-date information to progressively remove delays to the management and execution of its critical business processes..." Is my working environment adapted and adapting to my growing need for communication and collaboration ? Do the tools available to me help me to improve my efficiency and better serve my clients ? We must differentiate ourselves or else simply participate in a grim race to the bottom

4 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Real Time Enterprise – The New Competitive Weapon 40 percent of productivity growth in Europe driven by ICT European Union 2006

5 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Real Time Enterprise – The New Competitive Weapon 72 percent of UK businesses that say business process improvement is their number one priority. CIO Census 2006

6 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Real Time Enterprise – The New Competitive Weapon 37 percent of UK businesses who have integrated internal business processes European Union 2006

7 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Business Process Improvement – Heres how theyre doing it

8 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 IP Transformation The Global View The Corporate Agenda Align ICT Strategies with Business Reduce and Control Costs Generate More Revenues Improve Business Processes New Players New Technologies New Usages New Business Models Boundaries to Break: Private/Public Fixed/Mobile The Market

9 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 IP Transformation – making a difference IP Transformation - Building a Competitive Advantage Services Transformation Business Transformation Network Transformation Enabled, Efficient and Productive Employees Satisfied Customers & New Market Opportunities Optimized and Efficient IT Operations Network Foundation IPT Centralization Convergence Solutions Security Management User Profiles Telephony Services Mobility Collaboration Unified Communications Terminals Desktop Integration Contact Center Industry-Specific Applications Business Critical Applications Converged V/D/Appls Simplified Management Tighter Security Personalised & Consistent Blended Services Unified Communication enabled business Processes and Applications Linking core business with Communication and customer services capabilities NETWORK TRANSFORMATION SERVICES TRANSFORMATION BUSINESS TRANSFORMATION

10 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Consultative & individual approach with User Profiles Challenge : Matching technologies to individual needs and demonstrating ROI Knowledge Access Mobility Collaboration Telephony

11 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Improving Business Operations User Profiles 5 User Profiles Executives Mobile Worker Onsite Roamer Office Worker Team Worker Essential Premium Privilege PhoneTelephony Advanced Applications ++ Voic Call by name Call logs Multi-line MLA Supervision UM, IM, UC Presence Audio conf Web conf Video Softphone Mobility DECT WiFi Cell and dual mode Wired Desk phone Soft phone Wireless Cellular WiFi Dual mode

12 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 User Profile Enablers Communication Web Services Unified Communication Integration into business appls Integration into business appls Communication enabled process Communication enabled process Integration into business appls Integration into business appls Communication enabled process Communication enabled process Unified Messaging Unified Messaging PC telephony PC telephony Smart Call routing Smart Call routing Rich Presence Rich Presence Audio, Web & Video conferencing Audio, Web & Video conferencing Unified Messaging Unified Messaging PC telephony PC telephony Smart Call routing Smart Call routing Rich Presence Rich Presence Audio, Web & Video conferencing Audio, Web & Video conferencing Internet standards: Internet standards: XML/SOAP, SIP, VxML, J2EEXML/SOAP, SIP, VxML, J2EE Internet standards: Internet standards: XML/SOAP, SIP, VxML, J2EEXML/SOAP, SIP, VxML, J2EE Contact Centre Fast answers & 1st call resolution Fast answers & 1st call resolution Personalised services Personalised services The dynamic CC The dynamic CC Fast answers & 1st call resolution Fast answers & 1st call resolution Personalised services Personalised services The dynamic CC The dynamic CC IP Telephony Carrier - class, secure, resilient IP or TDM/IP telephony Carrier - class, secure, resilient IP or TDM/IP telephony Fixed /Mobile convergence applications Fixed /Mobile convergence applications Carrier - class, secure, resilient IP or TDM/IP telephony Carrier - class, secure, resilient IP or TDM/IP telephony Fixed /Mobile convergence applications Fixed /Mobile convergence applications OmniPCX Enterprise

13 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 User Profiles Enablers - Integration with the Desktop Multiple Desktop Integrations Integration with LCS/MOC and Lotus Sametime Audio Conferencing services Recording and Playback take/release/hold/transfer/conf Access to communication log Toast Integration in Windows System tray Instant Communicator Integration with Business Applications Portals, CRM Web Services No client (Web) Unified Communication PC and Phone Key Advantages Same User Experience in all environments Flexibility in the Desktop design Minimize end user training Matching all corporate needs

14 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 The complexity of communication… Web Conferencing Personal Video Room Video Fax SMS Telephony Audio Conferencing Voice mail Video mail Instant Messaging

15 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 My Instant Communicator For PDAs, PDAPhones & Smartphones For Alcatel-Lucent IP Touch phone sets For Business Line applications (through OmniTouch XML Web Services) For Personal Computers

16 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 My Instant Communicator My Instant Communicator provides options to meet user needs and user profiles: VxML messaging system (software based) and/or legacy Alcatel-Lucent 4635/4645 messaging system Audio conferencing Data conferencing Video conferencing Voice broadcasting Text To Speech Fax services Voice encryption Resilience / Redundant systems

17 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Innovative user experience Adaptive to your needs Consistent User Interface My Instant Communicator: Enterprise real-time communications foundation One number services Telephony services Messaging services Teamwork services

18 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Manage your incoming communications through toasts

19 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 An innovative user experience on your PC Incoming communications Incoming voice call Incoming Instant Message (IM) Incoming video call Incoming voice mail A contact signs in A scheduled conference is starting First person joins a conference Invitation to view a shared application Invitation to view a presentation

20 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Consistent UI whatever the device Notifications at a glance Same view on the PDA/PDAPhone

21 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Adaptive to your needs Compliment the Microsoft desktop My Instant Communicator inside

22 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 Adaptive to your needs Compliment the IBM desktop My Instant Communicator inside

23 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 A new licensing model Single user license + Options Audio conferencing (ports) Data conferencing (ports) Video conferencing (enabler) Voice broadcast (users & ports) Voice encryption VxML ports 4635/4645 infrastructure TTS (ports) & Additional languages Fax server (users & ports) Redundancy 4980 Softphone application (users) Multi-site Telephony services (with VoIP) One number services Messaging interface My Instant Communicator A Single User License Presence (Tel. + IM) Instant Messaging Peer-To-Peer Video OPTIONS

24 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 My Teamwork – R5 - Increasing End User Experience Intelligent & Rich Presence Enhances applications and user interfaces My Teamwork Directory lookup & Communication logs

25 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 IBM Sametime – My Teamwork Integration Release 5 Full-featured audio conferencing and click-to-conference for users of IBM Lotus SameTime 7.5 TDM or VoIP Premised-based or managed service Save money in months hard, tangible ROI Ad-hoc calling and conferencing through SameTime 7.5 Connect Schedule My Teamwork audio conferencing resources through SameTime 7.5 Meeting Center

26 All Rights Reserved © Alcatel-Lucent | Alcatel-Lucent, Enterprise Nigel Jones | June 2007 My Teamwork – Lotus Sametime Demo Movie


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