1. Commodore Mark B. Watson
Morale and Welfare Presentation to Logistics Officer Common Course Borden – 12 July 2013
Commodore Mark B. Watson
DGMWS 1

2. Agenda Introduction Organization and background Vision
Programs, services, and initiatives

3. Defence Team – Morale & Welfare
Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces”
Number varies due to casual employment, esp. in summer
2,125 full time, 1,066 part time, 2,395 casual
40% CAF affiliation (Retired and/or Family)
253 Canadian Armed Forces members
153 National Defence public servants
375 at MFRCs (locally employed)
Plus many, many volunteers

4. Defence Team – Morale & Welfare
CFMWS 5,600 to 6,000 Employees Canadian Coast Guard Canadian Security Intelligence Service (CSIS) Citi Bank Nav Canada
4,500
3,311
5,000

5. Organizational View

6. NPP Governance Full governance assigned to CDS
Authorities delegated to DGMWS as Managing Director of NPP
NPP Board serves as an advisory Board:
Provides stakeholder input to CDS
Strategic plans, policies and direction
NPP investments
Approval of audited financial statements
NPP Board and AFC engagement is key
NPP is a “Chain of Command” responsibility

7. Operational Funding
$4.27M
(FY 12/13)

8. Scale of Operations
NPP net worth / publicly funded expenditures FY
Public Funds
CANEX
Sales: $132M
SISIP FS
Revenues: $90M

9. CFP 110 What is CFP 110? Application of Operating Budget Principles
Defines Public responsibilities for and Public Support to Morale and Welfare Programs and Non Public Property
Incorporates operating budget principles, but no authority to change the prescribed Public / NPP shares and transfer funding responsibility to NPP
Application of Operating Budget Principles
CFP 110 based on operating budget principles
frequently states Public Support may be provided up to a specified % level
No authority for NPP to make up any shortfall in Public Support
Confirmed by NPP Board and CDS in Dec 07
Application of operating budget principle can only be dollar based

10. About Non-Public Property
Established in NDA – a unique type of Crown property
Governance assigned to CDS
Purpose is to provide benefit to serving and former members of the CF, and their families, or for any other purpose designated by the CDS
Money component known as NPF
Revenues from NPP operations retained as NPF

11. About Non-Public Property
Status of employees
The Staff of the NPF, CF is a separate agency within the federal public administration of Canada and is the employer for NPF employees.
NPF employees are public servants, but not part of the core PS administration for which TB is the employer.
Separate accountability framework.
Not subject to the FAA.

12. NPP Certifications
Fundamentals of NPP provides the overarching NPP awareness upon which delegated signing authority from the Managing Director NPP will be granted to:
Base / Wing / Unit Commanders who have Non-Public Funds
CFMWS Division Heads.
The NPP Financial Delegated Authorities and Contracting Course is for any individual who by virtue of his / her job description requires NPP Delegated signing authority and who are not required to complete “The Fundamentals of NPP Course”. 
These NPP Certifications are available on-line through the eCourse application at ADM (Fin CS). The Fundamentals course takes approximately 4 hours to complete, plus the on-line exam, approx 1 hour. 
The second course takes about 2 hours to complete, plus the exam.
Certifications were launched end Nov 2011. 
Spring 13, certifications were revised to add more practical real life examples to enhance the learning and exams were revised and improved.

13. One Community, One Million Strong
My Vision
Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:
One Community, One Million Strong

14. PSP Sports Recreation 20,000 Intersection sport competitors
91 Regional competitions – 3,500+ competitors
18 National competitions – 1,800 competitors
14 CF CISM teams
210 Individual CISM athletes
115 CF athletic trainers
Recreation
400,000 Annual registrations in recreation programs
42,000 Recreation memberships
700 Different types of recreation programs
325 DND facilities involved
100 Special events – 60,000 in attendance
33 Community Gateway Web sites – 20,000 hits monthly

15. PSP Specialty Interest Activities
Access to:
Golf: 15 locations across Canada Borden, Cold Lake, Comox, Esquimalt, Greenwood, Halifax, Kingston, Oromocto, Ottawa, Petawawa, Edmonton, Shilo, Trenton, Valcartier, Winnipeg
and 6 social clubs using civilian courses: Chilliwack, Gander, Goose Bay, Moose Jaw, St-Jean, Suffield
Marinas and Sailing: 8 locations Comox, Esquimalt, Halifax, Kingston, Petawawa, St. Jean, Toronto, Trenton
Campgrounds & Cabins: 5 locations Comox, Greenwood, Halifax, North Bay, Petawawa

16. PSP Specialty Interest Activities
Access to:
Rod and Gun Clubs: 7 locations across Canada Borden, Dundurn, Greenwood, Ottawa, Meaford, Shilo, Valcartier 
Horseback Riding: 4 locations across Canada Cold Lake, Edmonton, Dundurn, Wainwright
Curling: 7 locations across Canada Cold Lake, Edmonton, Gagetown, Greenwood, Halifax, Kingston, Montreal
Skeet Shooting: 5 locations across Canada Edmonton, North Bay, Petawawa, Shilo, St-Jean

17. Commercial Services SISIP Financial Services
2012 Results – Programs and Services:
140,560 lives insured under the Life Insurance plans with $28.6B in coverage and $41.3M paid to beneficiaries
93,600 CF members protected under the Long Term Disability plan with $106.6M paid out in benefits when combined with the Vocational Rehabilitation Program
8,329 Financial Counselling appointments held
7,153 Financial Planning clients with $232M invested
3,379 CFGroupRSP clients with $117M invested
5,631 CF members educated under the Personal Financial Management course

18. Commercial Services SISIP Financial Services
Financial Planning
Service is provided by a Certified Financial Planner (Pl. Fin. in Quebec)
Budgeting and goals, including advice on lump sum amounts, investment choices and portfolio management
Pre-authorized investments can be as little as $25/month
RESP, RRSP, and TFSA available
Tax planning and asset allocation
Retirement and release projections
Canadian Forces Group Retirement Service Plan (CFGroupRSP)
A "do-it-yourself" online retirement savings plan and investment services
Financial Counselling
Remedial assistance for financial distress and emergencies (includes budgeting and debt repayment)
Access to loans and grants from the Canadian Forces Personnel Assistance Fund (CFPAF) and other SOT programs

19. Commercial Services SISIP Financial Services
Comparative costs:
SISIP Financial Services
Industry Standard
Financial Planning
(No commission – fee for service based)
$6 - $12/month (depending on rank)
Unlimited hours of service
Includes one free income tax return
Approximately $100/hour 1 or 1% - 3% of assets under management2
$59 for one basic income tax return3
Financial Counselling
(Confidential)
Free
Approximately $1204 / session or enrollment
Fee of 15% of total debt + monthly charge of $50 + cancellation fee5
Insurance
($100,000 in coverage / 25 year old male / non-smoker)
$6/month
Varies $11 - $13 /month6
1 CBC News (April 2012) / MoneySense Magazine (October 2012)
2 moneysense.ca – Where to find a fee-only Financial Planner
3 H&R Block
4 Credit Canada
5 debtfreesolutions.ca – Consumer Credit Counselling sample contract
6 Compulife Software Inc.

20. Commercial Services SISIP Financial Services
Life insurance plan advantages:
SISIP Financial Services
Industry Standard
No exclusion for war risk
May be excluded or declined
No exclusions for dangerous occupations, hobbies, volunteer activities and/or sports
Some or all may be excluded or increase in premium
Less stringent medical underwriting
Lengthy medical required
No medical required to convert insurance after release (If done within 60 days of release)
Not available
Includes coverage for Accidental Dismemberment
Cost to purchase
Free coverage for Dependent Life of $10,000

21. Commercial Services SISIP Financial Services
Re-Insurance:
The sharing of risk among several companies that specialize in high risk insurance protection.
Required to guarantee the payment of claims under SISIP FS Life Insurance plans, even if someone dies while serving in a Theatre of Operations.
Net re-insurance costs and death claims from : M per year.

22. Commercial Services CANEX / NATEX
Programs:
The Personal Home & Auto Insurance
Home: Coverage that fits your way of life. All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters policy for DND controlled quarters, Identity Theft Assistance, Burglar Alarm Discount also available
Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more
Portability: If you should move, be transferred or retire within Canada
Home Heating Oil Rebate Program
If home heated by oil, save on regular delivered price of home heating oil.
Example of savings - In Halifax, participants have saved up to 8 cents per litre for the last six years; average of $1,500 in savings.

23. Commercial Services CANEX / NATEX
No Interest Credit Plan
12, 24 or 36 month plans. Plus no money down, not even the taxes.
12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%)
Club XTra Loyalty Program
Present your card and earn points for every eligible $1 purchased.
Twice a year, gift certificates are issued to Club XTra member for the value of the points accumulated (e.g. $5 for 5,000 points).
National vendor partnerships:
Tim Hortons
Aramark (food services)
Subway
OK Tire
Andrei Master Tailor

24. Commercial Services CANEX / NATEX
Initiatives:
Online Sales and Marketing
Developing an online e-retailing strategy to augment existing store operations
Elite line of clothing and accoutrement
Developing a consolidated and centralized retail offering in-store and online of CF memorabilia, clothing & accoutrements
A selection of quality casual/performance clothing and merchandise (e.g. - tie bars, cufflinks, lapel pins, watches, wine decanter, etc) branded with military crests/logos.
Available soon: New design Navy windbreaker

25. DCSM / JPSU JPSU Mission Peer Support
Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased.
Peer Support
Operational Stress Injury Social Support (OSISS)
Soldier On
Injured Soldier Network
Helping Others by Providing Empathy (HOPE)

26. Supported by JPSU (but not posted)
DCSM / JPSU
Personnel currently being tracked by JPSU
Posted to JPSU
1,800
Supported by JPSU (but not posted)
3,500
Total
5,300 26

27. DCSM Transition Activities & Initiatives
National Coordination of all SCAN activities:
Second Career Assistance Network seminars,
Medical seminars,
Transition support and programs specific to ill & injured,
Publications/tools that support transition counselling.
Liaise with other organizations: VAC, HRSDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.
VAC Liaison Officer
Canada Company – Military Employment Transition Program (METP)
A self-serve, "one stop" website of all things “transition” for serving and retired military members. This includes Corporate Canada employers, Entrepreneurship, Franchising and Education opportunities.
67 Military friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Refreshments Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

28. DCSM Transition Initiatives and Services
Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University and Canadian Youth Business Foundation
Prospect: Work: Sustainable Job Placement Pilot Project
H2H: Helmets to Hardhats
Association of Canadian Community Colleges (ACCC)
NEW Transition Initiatives:
Veterans Canada Franchise Network in partnership with the Canadian Franchise Association (under development)
Forum for International Trade Training (FITT)
In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force:
Vocational Rehabilitation Program-Serving Members (VRPSM)
Priority Hiring-Public Service
Integrated Transition Plan

29. Military Family Services
Enabling a mission-ready Force by addressing the issues faced by CAF members and their families that result from military service.
Military Family Services manages:
Military Family Services Program, including funding and oversight of Military Family Resource Centres
Dependant Education Management, who manages the education compensation and benefits requirements of military members with dependant children.
Quality of Life issues that arise and affect military families as a result of conditions of service of serving CAF personnel

30. Military Family Services
24/7 ACCESS TO SERVICES:
Military Family Resource Centres – On Base, In Person
32 in Canada, 7 sites in the United States, 4 in Europe
Third party, independent organization located on Bases/Wings or through outreach programs
Provide services in both official languages in accordance with the need of the local community.
Family Information Line – Informed, Connected and Supported
Bilingual, information and supportive counselling
– For and about Canadian military families
A portal to all MFRCs for local information
Useful general information of interest to all Canadian military families

31. Military Family Services
BY THE NUMBERS:
FamilyForce
In 2012, 328,062 visits to the FamilyForce site, and there were 196,832 total unique visitors.
Family Information Line (FIL)
In 2012, 1620 calls were made to the FIL (as well as 4760 calls to the automated system that has deployment information).
FIL Stats (1 Jan to 30 June 2013) 
Total contacts: 713
355 calls and 358 s (follow up calls/ s to each contact not included)
Contacts per issue type:   
CAF family related: 21%
Military related: 16%
Veteran related: 14%
MFRC:  6%
Mental health: 5%

32. Support Our Troops Program
Support Our Troops Fund is an umbrella for the following:
Military Families Fund − linked to conditions of service
$4M dispersed to >1,000 members/families
$5K per incident at local level
Soldier On Fund − contributes to a healthy, active lifestyle
$1.1M dispersed to 630 members/families
Funded a wide range of programs
Hospital Comforts Fund − basic amenities for hospitalized members
$85K dispersed annually to >300 members
Op Santa Claus − gift for deployed members over holidays
Gifts delivered to 1,600 members
$13M has been received since 2006 from:
Personal contributions to SOT Fund
Proceeds from third party events
Contributions from external charities/foundations

33. Support Our Troops Program
Examples:
Army Run: Generated almost $500K in funds for the MFF and Soldier On during the past 2 years.
Graham Group Charity Golf Tournament: Golf tournament held in 2011 and 2012, generated almost $100K for the MFF
Royal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin Campaigns to highlight the CAF and the sacrifices of military members and their families, collectively generated $200K for the MFF.  
Honourable PM Stephen Harper – History of Hockey book: To be released Fall 2013, all proceeds to MFF.
Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On yearly for the next 10 years.
Sears: 7 year relationship, annual donation of $10K to the Hospital Comforts Fund (under the SOT Fund umbrella).

34. Soldier On Fund
Supports former and currently serving members with a visible or non-visible injury/illness to adopt an active lifestyle through sport and recreation
Over $1.1M has been disbursed to provide access to equipment, training and events allowing participants to:
learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;
train with and compete against soldiers with similar injuries and illnesses from other nations; and
push their physical and mental limits through participation in regional and national sporting events. 
$2.4M has been raised by donations from Canadians, corporations and other organizations

35. Soldier On Participation
630 Total members supported by Soldier On
As of 1 Apr 13

36. Soldier On Demographics
86% Serving
14% Retired
Region Officer NCM Retired Total
NS/NFLD
NB/PEI QC
S ON
E ON
Prairies
AB/NC
Pacific
Total
As of 1 Apr 13

37. Soldier On Aquatics Camp
As of 01 July 2013
Canada Army Run
Ottawa, ON
20-23 Sep 13
Soldier On Golf
St. Andrew’s, Scotland
16-19 Jul 13
Soldier On Aquatics Camp
Ottawa, ON
21-27 Jul 13
RCN 10K
Halifax, NS
18 Aug 13
Soldier On Golf Camp
Victoria, BC
08-14 Sep
Nijmegen Marches
Netherlands
16-19 Jul 13
Saddle Up Soldier On V
Toronto, ON
7-11 Oct 13
CISM Athletics
Germany
9-16 Sep 13
News:
Five Soldier On members successfully participated in the UK Help for Heroes Big Battlefield Bike Ride in UK/France
Eight Soldier On members will participate in the Nijmegen Marches for the second consecutive year
Maj Shelley Colter finished 8th in the World Powerlifting Championships finishing in 8th place.
Capt Christian Maranda will represent Canada at the World ParaCanoe/Kayak Championship in Poland, August 2013.

38. Canadian Forces Personnel Assistance Fund
Offers financial assistance in the form of low interest loans and/or grants through the following programs:
Minor Disbursement Program ($33K to 194 members)*
Grants up to $200 (on a once per lifetime basis) to relieve temporary distress or to promote well-being. 
Accessed through a helping agent such as:  the Chaplain, Social Work Officer, Military Family Resource Centre personnel, SISIP Financial Counselor, Veteran Affairs Canada.
Education Assistance Loan Program ($1.9M to 476 members)*
Established to assist eligible serving members, former members and their recognized independents to obtain a post-secondary education (full-time studies). 
Loans range from $1,200 to $4,000 per year to a lifetime maximum of $16,000 per student are available.
*data based on calendar year 2012

39. Canadian Forces Personnel Assistance Fund
Self Improvement Loan Program ($7.5M to 2,208 members)*
Financial assistance through small loans to assist in emergency situations such as: compassionate travel, urgent home and car repairs, minor renovation projects, prevent financial distress situations, household purchases, education, etc.
Loans are available from $1,000 to $5,000 in increments of $500. The maximum
Financial Distress Program ($1.1M to 154 members)*
Grants and loans when warranted by distress or other qualifying circumstances. The lifetime maximum for assistance is $5,000 for a grant and $25,000 for a loan.
Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program Administrators
Eligibility to make an application does not guarantee approval
Each request adjudicated against specific criteria before a decision is rendered
*data based on calendar year 2012

40. SOT Summer Camps
The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel.
In summer 2012, more than 700 children of military members enjoyed a complimentary week at Camp Maple Leaf and Muskoka Woods.
The Military Families Fund, Canada Company and personal donations have unwritten the cost of camp registrations.
More than 300 spots are available in 2013 for kids who meet the eligibility criteria.

41. Vacations for Veterans Program
Launched in January 2012
Program is available to CAF members (former and currently serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a result
Eligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and Mexico
More than 100 CAF members/families have benefited from this program

42. PSP – DFIT.CA Fitness training DFIT.CA Launched 11 Oct 2012
Focus on fitness required for operations
Over CAF personnel registered

43. PSP – Project FORCE Tests
Current CF EXPRES remains valid for evaluation
No EXEMPTIONS will be awarded pass 31 Mar 13
New CF fitness test – Training Objective/familiarization – Valid if achieve the standard.
Members must schedule a trial of the new test
CANFORGEN 038/13 CDS 015/ Z MAR 13 promulgate direction
Ongoing data collection to measure adverse impact
Spirit of the policy remains the same (failures, remedial PT, administrative action, merit boards, other implication, etc).
1 April 2014 – new CF fitness test
New DAOD in place
New incentive program
Visit:
While we are updating the CAF fitness testing policy, the spirit of the policy will remain the same (failures, remedial PT, administrative action, merit boards, other implication, etc).
FORCE FAQ: 

44. NPP Outreach
SOT programs / funds attracting significant contributions from Canadians
Individual donations of dollars and products / services
Proceeds from third party events
Contributions from events / campaigns held by charitable organizations
e.g.: True Patriot Love, Canada Company and Wounded Warrior
As number and complexity of events increases
There are greater demands for DND/CF Support
There is little adherence to policy provisions and
There are diminishing efforts to align with CF priorities
Some external organizations competing with internal NPP “charities”

45. Canadian Defence Community Banking
Key relationship with BMO, Bank of Montreal
Personal Banking
Mortgage Plans
ABM/ATM
SOT MasterCard
Sponsorship – National and Local Programs
Personal Banking:
BMO provides financial savings to CDCB members by offering discounted rates for personal banking services.
The program was established so that all savings would accrue to CF members/families. It has been estimated that our members collectively accrue at least one million dollars in annual savings through the CDCB program.
As at 31 Mar 13, CDCB members held 10,000 BMO lead accounts.
Mortgage Plans:
In Feb 09, BMO began offering those CDCB members relocating under the IRP a waiver of the interest rate differential penalties above those reimbursed by the IRP (i.e. BMO capped the penalty at $5K).
Since the CDCB/BMO IRP offer, at least 2,000 mortgage holders avoided interest rate penalties when their mortgages were transferred.
ABM/ATM:
CANEX and BMO are the only authorized NPP suppliers of ABM (full service machine) and ATM (cash machine).
Since 1 Nov 08, CDCB has ‘the first right of refusal’ to install ABM/ATMs at Bases/Wings.
BMO is responsible for these machines in terms of their installation, maintenance and ‘cash’ top-up.
Since 2008, fifteen BMO ABM/ATMs have been installed directly on Bases/Wings.
Support Our Troops MasterCard (SOT MC):
In Nov 08, an Affinity Card Program agreement was struck with BMO to create a no-fee Support Our Troops Master Card which includes loyalty rewards for both Air Miles and Cash Back.
The SOT MC provides its holders with a branded product that enables them to show their support for the troops.
The SOT Master Card generates revenue for SOT based on the value of retail sales. Over the past three years, it has generated $105K for the Support Our Troops Fund
Sponsorships:
BMO has provided sponsorship for various national and local events, totalling more than $325K.
For 2013, BMO is making a significant sponsorship contribution (>$40K) to the CFSU(O) Family Days; (>$50K) for Wealthy Barber Returns Event, and; (>$30K) to various local events.

46. CF Appreciation Program
Official discount program of the CF
Over 40,000 CF Appreciation Program cards issued
Members can save at more than 26,000 locations locally, nationally and worldwide
Categories: Accommodations, Attractions, Entertainment, Dining, Recreation, Services, Shops, Travel & Transportation
Two new features coming:
On-line registration
Secure login
Visit:

47. CF Appreciation Program
CF R&R Club:
linked to US Armed Forces Vacation Club
linked to Gov Rewards and International Cruise Excursions
Access to 3,500 accommodations in 80 Countries starting at $369 USD per week
Access to cruise lines, airlines, and 3,000 US Golf Courses at guaranteed low prices.

48. CF Appreciation Program
CF R&R Club – Examples:
Visit:
Silver Lake Resort,
Kissimmee, Florida
7 nights/$369 USD
Barnsdale Country Club
Rutland, England
7 nights/$369 USD
Wyndham Ka'eo Kai
Kauai, Hawaii
7 nights/$369 USD

49. CFOne Card Multi-phased approach
Confirms that an individual is a member of our One Community – One Million Strong
Provides access to MW programs, services and facilities
Multi-phased approach
Phase 1: (Fall 2013) will launch with access to the CANEX Loyalty Program and CF Appreciation Program
Future Phases: expanded to include access to PSP recreation services; administration of Mess fees, access to clubs and activities, as well as other MW services.

50. Questions?