1. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Morale and Welfare Presentation for MPCC Commodore Mark B. Watson March 2013

2. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 2 Make CFPFSS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families: One Community, One Million Strong My Vision

3. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 3 Empowerment / responsiveness –Increased local authority / delegations –Increased consultation with B/W Commanders –Greater autonomy over local, (legal) Morale & Welfare initiatives Branding –NPP education, training, and certification courses to improve governance and knowledge throughout the Chain of Command –More holistic and coherent marketing and communication strategy to increase CF-wide awareness of the breadth of available programs and services –Name and logo change –Increased understanding of military life and heritage within Staff of the Non-Public Funds, Canadian Forces Priorities

4. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 4 Synergy –Organizational review –Continued development and integration of MFS, DQOL and Dependent Education Management –Leverage technology for greater effect, cost benefit and immediacy of impact Priorities

5. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 5 CFPFSS Strategy

6. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Current Programs and Services

7. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 7 PSP Operations at Bases / Wings 36 PSP Managers 3,650+PSP Staff 1,200+Full Time Staff Deployment support 12 Years (2000-2012) 1,600 PSP MW staff deployed abroad 32 Rotations served in Bosnia, Afghanistan, Haiti, Ships Messes 100 Regular Force

8. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 8 PSP Sports 20,000 Intersection sport competitors 91 Regional competitions – 3,500+ competitors 18 National competitions – 1,800 competitors 14 CF CISM teams 210 Individual CISM athletes 115 CF athletic trainers Recreation 400,000 Annual registrations in recreation programs 42,000 Recreation memberships 700 Different types of recreation programs 325 DND facilities involved 100 Special events – 60,000 in attendance 33 Community Gateway Web sites – 20,000 hits monthly 17CF newspapers – 80,000 circulation 14 CF golf clubs

9. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 9 Commercial Services SISIP Financial Services 140,560 lives insured under the Life Insurance plans with $28.6B in coverage and $41.3M paid to beneficiaries 93,600 CF members protected under the Long Term Disability plan with $106.6M paid out in benefits when combined with the Vocational Rehabilitation Program 8,329 Financial Counselling appointments held 7,153 Financial Planning clients with $232M invested 3,379 CFGroupRSP clients with $117M invested 5,631 CF members educated under the Personal Financial Management course 2012 Plan and Program Results:

10. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 10 Scale of operations 46 CANEX/NATEX outlets 183CANEX concessions 750CANEX/NATEX employees 4.4 MillionAverage annual transactions Sales and contributions $140MAverage annual sales $4M+Average annual Morale & Welfare contributions –$3.2M CANEX average –$975K NATEX average Commercial Services CANEX / NATEX

11. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 11 Military Family Services Enabling a mission-ready Force by addressing the challenges faced by CF members and their families that result from military service. Military Family Support 3 access points: 43 Military Family Resource Centres (MFRCs) Family Information Line, 1-800-866-4546 www.familyforce.ca MFSP policy development, resilience and engagement Dependent education Compensation and benefit programs for families DND dependent schools overseas education programs Departmental foreign service education and military education allowances/entitlements

12. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 12 DCSM / JPSU Peer Support Operational Stress Injury Social Support (OSISS) Soldier On Injured Soldier Network Helping Others by Providing Empathy (HOPE) Transition Return to Work CF Transition Program Transition for Ill and Injured Administrative support Liaison with service partners Client services BOI & SI review Disability compensation

13. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 13 Personnel currently being tracked by JPSU Posted to JPSU1,710 Supported by JPSU (but not posted) 3,032 Total4,742 DCSM / JPSU

14. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 14 Internal Support Funds Support Our Troops Fund is an umbrella Military Families Fund linked to conditions of service $4M dispersed to >1,000 members/families Soldier On Fund contributes to a healthy, active lifestyle $1.1M dispersed to 350 members/families Funded a wide range of programs Hospital Comforts Fund basic amenities for hospitalized members $85K dispersed annually to >300 members Op Santa Claus gift for deployed members over holidays Gifts delivered to 1,600 members Total pledged to SOT Funds since 2006: $11M Personal contributions to SOT Fund: Six year old boy: 84 cents Couple from Toronto: $50K

15. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 15 Internal Support Funds Canadian Forces Personnel Assistance Fund Minor Disbursement Program –$36K to 230 members Education Assistance Loan Program –$2.2M to 570 members Self Improvement Loan Program –$9M to 2,750 members Financial Distress Program –$900K to 150 members

16. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES Recent Initiatives

17. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 17 PSP – DFIT.CA Fitness training Launched 11 Oct 2012 Over 16,600 CF personnel registered Already over 33,000 visits 500,000 page views

18. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 18 PSP – Project FORCE Launched 4 Mar 2013 Defining a new generation of fitness testing

19. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 19 PHASE 1 Job Analysis (What is the job?) LITERATURE REVIEW POST MISSION SURVEYS POST MISSION INTERVIEWS MISSION PLANNING FOCUS GROUPS 13 Common, essential tasks Jan 2011 AFC PHASE 2 Physiological Measurements (What are the demands?) TASK SPECIFIC FOCUS GROUPS PHYSIOLOGICAL MEASUREMENTS (lab) PHYSIOLOGICAL MEASUREMENTS (Field) REFINEMENT OF TASK LIST & DEMANDS 6 CF Common & physically demanding Tasks Apr 2012 AFC SET-UP OF PMT PHASE 3 Test & Standards development (How should we test them?) PILOT STUDY (lab) FIELD DATA COLLECTION (7 locations) DATA ANALYSES FINAL TEST BATTERY OPTIONS Options for new CF Physical Fitness Evaluation Dec 2012 AFC DETERMINATION OF STANDARDS ADVERSE IMPACT ANALYSES Project FORCE

20. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 20 Initiatives E-retailing Developing an online e-retailing strategy to augment existing store operations Elite line of clothing and accoutrement Developing a consolidated and centralized retail offering in-store and online of Canadian Forces memorabilia, clothing and accoutrements. Infrastructure modernization Commercial Services CANEX / NATEX

21. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 21 MFS Initiatives Reduce management overhead/increase funding to the field –More than $500K recurring reduction from budget allocation –25% funding increase to the field over past 5 years Access to non-emergency military family health care –10 of 13 provinces / territories have dropped 90 day wait for access to health insurance –Op Family Doc Ottawa – 80+ families / military retirees matched with family physicians to date –Family medicine forum 2011 – 29 doctors agreed to take military Families Military family mental health –33 family liaison officers; 4,084 families served in 2011-12 –The Minds The Matter self-help videos; six episodes created –Studying feasibility of telemedicine in Petawawa

22. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 22 Military family special needs –8% self reporting special needs CF living accommodation –AFC and DSX endorsed requirement for just under 12,000 military houses across Canada –Studying options for service delivery Deployment support –Option development on how best to ensure all deploying members and their families receive the support they require Continuity of education and employment for military families –Studying feasibility of overseas school with innovative delivery methods MFS Initiatives

23. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 23 Mentor to the National Military Family Council –9 specific recommendations made to AFC Stakeholder engagement –Vanier Institute of the Family committed to a 5 year military families in Canada initiative MFS Initiatives

24. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 24 Associate DG NPP Outreach SOT programs / funds attracting significant contributions from Canadians –Individual donations of dollars and products / services –Proceeds from third party events –Contributions from events / campaigns held by charitable organizations e.g.: True Patriot Love, Canada Company and Wounded Warrior As number and complexity of events increases –There are greater demands for DND/CF support –There is little adherence to policy provisions and –There are diminishing efforts to align with CF priorities Some external organizations competing with internal NPP charities

25. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 25 Associate DG Sponsorship Opportunity to increase sponsorship of NPP programs, activities and events, at national and local levels –Policy is being rewritten This policy would see: –Sponsorship of NPP programs, events and activities, at Base/Wing/Unit levels to be approved, annually, in advance –Enhanced oversight of the use of sponsorship for major events / activities that are not public – Army Run, Air Force Run –Improved visibility and facilitation of sponsors being targeted and sponsorship arrangements being concluded –MFRCs being subjected to the policy provisions –B/W Commanders to be held accountable for NPP sponsorship activities, with assistance of PSP Managers –New policy to be introduced for FY 13/14

26. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 26 CF Appreciation Program Program launched in Jun 2011 Official CF discount program Builds and expands on earlier CANEX Discount Program Discounts in eight distinct categories International, national & local partners Almost 1,000 industry partners Working with American counterparts to include discounts on popular US vacation destinations – Universal Studios, Busch Gardens Have issued 30,000 membership cards to date e-boutique with tickets to water park and Cineplex Two new features coming: –On-line registration –Secure Web login to allow special discounts solely available to CF community

27. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 27 CF R&R Club Component of CF Appreciation Program Linked to US Armed Forces Vacation Club Provide access to accommodations –More than 4,000 resorts, apartments, condos and homes –Destinations in more than 100 countries Offers the opportunity to enjoy vacations at popular destinations around the world –Starting at just $369 USD per unit, per week

28. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 28 Associate DG CFOne Card The CFOne card will be the one card eligible members need to access CFPFSS Morale and Welfare Services. Confirms cardholder is part of the Canadian Forces Community. One Community – One Million Strong Multi-phased approach Phase 1: (Spring 2013) will launch with access to the CANEX Loyalty Program and CF Appreciation Program Future Phases: expanded to include access to PSP recreation services; administration of Mess fees, access to clubs and activities, as well as other MW services.

29. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES 29 Enhanced Web Site More than 6,000 pages of content refreshed and ported to new platform More visually-oriented presentation; less clutter Functional search engine Navigation by service rather than by organizational structure Enhanced support for multi-Media content www.cfpsa.com

30. CANADIAN FORCES NON-PUBLIC PROPERTY BIENS NON PUBLICS DES FORCES CANADIENNES QUESTIONS?