Presentation on theme: "Commodore Mark B. Watson"— Presentation transcript:
1 Commodore Mark B. Watson Morale and Welfare Presentation to VAC Senior Management Committee 5 September 2013Commodore Mark B. WatsonDGMWS1
2 AgendaRoleScale of OperationsARAs for VeteransServices to Veterans
3 CFMWS Role Military Family Services (MFS) Outreach Program Support our Troops programCasualty Support Management (DCSM)Canadian Forces Appreciation ProgramSISIP Financial Services (SISIP FS)Defence Community Banking (CDCB)Retail Services (CANEX)Personnel Support Programs (PSP)
5 Defence Team – Morale & Welfare Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces”Number varies due to casual employment, esp. in summer2,125 full time, 1,066 part time, 2,395 casual40% CAF affiliation (Retired and/or Family)253 Canadian Armed Forces members153 National Defence public servants375 at MFRCs (locally employed)Plus many, many volunteers
6 Scale of OperationsNPP net worth / publicly funded expenditures FYPublic FundsCANEXSales: $132MSISIP FSRevenues: $90M
7 One Community, One Million Strong My VisionMake CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families:One Community, One Million Strong
8 One Community, One Million Strong Serving Members (Reg. & Res.)130KSpouses69KFamily Members75KFormer Members595KDependents of Former Members350KOther authorized patrons150K1 MILLIONONE COMMUNITY>
9 DGMWS – Veterans Focus Authority / Responsibility / Accountability VAC Liaison OfficerCAF/VAC Program Continuity ManagerDirector Casualty Support Management (DCSM)Director Military Family Services (DMFS)Outreach Program“One dog to kick”
11 Commercial Services SISIP Financial Services Term Life Insurance (OGTI, RTIP, IRM…)Financial PlanningCanadian Forces Group Retirement Service Plan (CFGroupRSP)Financial Counselling (preventive advice / assistance in the resolution of serious financial distress – access to CFPAF)Financial Management Education (courses for recruits and officer Cadets)CANEX / NATEXThe Personal Home & Auto InsuranceHome Heating Oil Rebate ProgramRetail (No Interest Credit Plan, Club XTra Loyalty Program)
12 SISIP Vocational Rehabilitation Program (VRP) SISIP-VRP, administered by Manulife Financial, is available to all clients eligible for LTD.*Objective is to prepare clients for a Return to the Work Force through:Counselling (determining transferable skills; establish educational plan, etc.)Employment Search AssistanceFinancial Support (tuition and books; travel, internet, childcare and other allowances to offset expenses while retraining)Vocational Retraining (to enhance/upgrade existing skills)* Eligible personnel who are released from the CF for medical reasons are offered an initial maximum period of 30 months VRP; up to 6 consecutive months before effective date of release and 24 consecutive months post-release.Group insurance policy underwritten by Manulife, close to 100k serving Regular Force and Reserve members are coveredThe VRP is completely voluntary and clients are encouraged to maximize their opportunities under the program in order to help facilitate a rapid return to work (RTW) by either utilizing or enhancing their existing skills. There is a 95% participation rate;70% of VRP clients returned to work, or were capable of returning to work within 24 months15% chose to participate in activities beyond VRP parameters15% were medically incapable of engaging in VRPThe primary role of the Counsellors is to assist Clients by facilitating a timely return to employment through identification and co-ordination of necessary services. The SISIP VRP is not responsible to provide employment for a Client;The VRP will provide assistance with dignity to CF Clients making the transition from Military to Civilian Life through the promotion of a Return to Work plan;If a need exists, enhancement of existing skill sets will be provided and if no viable skills exist, then marketable skills will be developed. The Counsellor must consider the regional job market, the Client medical condition and existing skills as well as available resources, including local educational policies and financial support as a vocational plan is developed.Financial Support:Tuition and Books = $25,000Internet Allowance $30 per month = $360 per yearSupply Allowance $40 per month = $480 per yearTravel Allowance 20 cents per km with monthly maximum of $500 = $6,000 per yearDual Residency $500 per month = $6,000 per yearTotal support allowances equal $12,840 per yearTuition and allowances amounts would provide:a 12 month sum of $37,840a 24 month sum of $50,680a 36 month sum of $63,520a 48 month sum of $76,360
13 DCSM / JPSU JPSU Mission Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased.
14 DCSM / JPSU Integrated Personnel Support Centres and Satellites 33 locations across CanadaPersonnel support through multi-disciplinary staff and linkages to VAC, SISIP, PSP, MFRC and Base/Wing agenciesResponsive to Commanding Officers1414
15 DCSM / JPSU Services Return to Work Program In 2012, 1,974 personnel participated in the Return To Work program26% of them returned to full-time duty, while 47% moved to transition. 27% remained on RTW.Casualty Administration and AdvocacyHome adaptations/special needs equipment, Vehicle adaptations, Home assistanceAssistance through Funds1515
16 DCSM / JPSU Services Peer Support Outreach & Education Operational Stress Injury Social Support (OSISS)Soldier OnInjured Soldier NetworkHelping Others by Providing Empathy (HOPE)Outreach & EducationAverage 100 briefings a month across the countryTraining of approx 1,100 Designated Assistants per year1616
17 Supported by JPSU (but not posted) DCSM / JPSUPersonnel currently being tracked by JPSUPosted to JPSU1,800Supported by JPSU (but not posted)3,500Total5,30017
18 DCSM Transition Activities & Initiatives National Coordination of all SCAN activities:Second Career Assistance Network seminars,Medical seminars,Transition support and programs specific to ill & injured,Publications/tools that support transition counselling.Liaise with other organizations: VAC, HRSDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others.VAC Liaison OfficerCanada Company – Military Employment Transition Program (METP)A self-serve, "one stop" website of all things “transition” for serving and retired military members. This includes Corporate Canada employers, Entrepreneurship, Franchising and Education opportunities.73 Military friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Refreshments Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.
19 DCSM Transition Initiatives and Services Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University and Canadian Youth Business FoundationProspect: Work: Sustainable Job Placement Pilot ProjectH2H: Helmets to HardhatsAssociation of Canadian Community Colleges (ACCC)NEW Transition Initiatives:Veterans Canada Franchise Network in partnership with the Canadian Franchise Association (under development)Forum for International Trade Training (FITT)In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force:Vocational Rehabilitation Program-Serving Members (VRPSM)Priority Hiring-Public ServiceIntegrated Transition Plan
20 Military Family Services Enabling a mission-ready Force by addressing the issues faced by CAF members and their families that result from military service.Military Family Services manages:Military Family Services Program, including funding and oversight of Military Family Resource CentresDependant Education Management, who manages the education compensation and benefits requirements of military members with dependant children.Quality of Life issues that arise and affect military families as a result of conditions of service of serving CAF personnel
21 Military Family Services 24/7 ACCESS TO SERVICES:Military Family Resource Centres – On Base, In Person32 in Canada, 7 sites in the United States, 4 in EuropeThird party, independent organization located on Bases/Wings or through outreach programsProvide services in both official languages in accordance with the need of the local community.Family Information Line – Informed, Connected and SupportedBilingual, information and supportive counselling– For and about Canadian military familiesA portal to all MFRCs for local informationUseful general information of interest to all Canadian military families
22 Military Family Services BY THE NUMBERS:FamilyForceIn 2012, 328,062 visits to the FamilyForce site, and there were 196,832 total unique visitors.Family Information Line (FIL)In 2012, 1620 calls were made to the FIL (as well as 4760 calls to the automated system that has deployment information).FIL Stats (1 Jan to 30 June 2013) Total contacts: 713355 calls and 358 s (follow up calls/ s to each contact not included)Contacts per issue type: CAF family related: 21%Military related: 16%Veteran related: 14%MFRC: 6%Mental health: 5%
23 Support Our Troops Program Support Our Troops Fund is an umbrella for the following:Military Families Fund − linked to conditions of service$4M dispersed to >1,000 members/families$5K per incident at local levelSoldier On Fund − contributes to a healthy, active lifestyle$1.1M dispersed to 630 members/familiesFunded a wide range of programsHospital Comforts Fund − basic amenities for hospitalized members$85K dispersed annually to >300 membersOp Santa Claus − gift for deployed members over holidaysGifts delivered to 1,600 members$13M has been received since 2006 from:Personal contributions to SOT FundProceeds from third party eventsContributions from external charities/foundations
24 Support Our Troops Program Examples:Army Run: Generated almost $500K in funds for the MFF and Soldier On during the past 2 years.Graham Group Charity Golf Tournament: Golf tournament held in 2011 and 2012, generated almost $100K for the MFFRoyal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin Campaigns to highlight the CAF and the sacrifices of military members and their families, collectively generated $200K for the MFF. Honourable PM Stephen Harper – History of Hockey book: To be released Fall 2013, all proceeds to MFF.Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On yearly for the next 10 years.Sears: 7 year relationship, annual donation of $10K to the Hospital Comforts Fund (under the SOT Fund umbrella).
25 Soldier On FundSupports former and currently serving members with a visible or non-visible injury/illness to adopt an active lifestyle through sport and recreationOver $1.1M has been disbursed to provide access to equipment, training and events allowing participants to:learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;train with and compete against soldiers with similar injuries and illnesses from other nations; andpush their physical and mental limits through participation in regional and national sporting events. $2.4M has been raised by donations from Canadians, corporations and other organizations
26 Soldier On Participation 630 Total members supported by Soldier OnAs of 1 Apr 13
27 Soldier On Demographics 86% Serving14% RetiredRegion Officer NCM Retired TotalNS/NFLDNB/PEIQCS ONE ONPrairiesAB/NCPacificTotalAs of 1 Apr 13
28 Soldier On Aquatics Camp As of 01 July 2013Canada Army RunOttawa, ON20-23 Sep 13Soldier On GolfSt. Andrew’s, Scotland16-19 Jul 13Soldier On Aquatics CampOttawa, ON21-27 Jul 13RCN 10KHalifax, NS18 Aug 13Soldier On Golf CampVictoria, BC08-14 Sep 13Nijmegen MarchesNetherlands16-19 Jul 13Saddle Up Soldier On VToronto, ON7-11 Oct 13CISM AthleticsGermany9-16 Sep 13News:Five Soldier On members successfully participated in the UK Help for Heroes Big Battlefield Bike Ride in UK/FranceEight Soldier On members will participate in the Nijmegen Marches for the second consecutive yearMaj Shelley Colter finished 8th in the World Powerlifting Championships finishing in 8th place.Capt Christian Maranda will represent Canada at the World ParaCanoe/Kayak Championship in Poland, August 2013.
29 Canadian Forces Personnel Assistance Fund Offers financial assistance in the form of low interest loans and/or grants through the following programs:Minor Disbursement Program ($33K to 194 members)*Grants up to $200 (on a once per lifetime basis) to relieve temporary distress or to promote well-being. Accessed through a helping agent such as: the Chaplain, Social Work Officer, Military Family Resource Centre personnel, SISIP Financial Counselor, Veteran Affairs Canada.Education Assistance Loan Program ($1.9M to 476 members)*Established to assist eligible serving members, former members and their recognized independents to obtain a post-secondary education (full-time studies). Loans range from $1,200 to $4,000 per year to a lifetime maximum of $16,000 per student are available.*data based on calendar year 2012
30 Canadian Forces Personnel Assistance Fund Self Improvement Loan Program ($7.5M to 2,208 members)*Financial assistance through small loans to assist in emergency situations such as: compassionate travel, urgent home and car repairs, minor renovation projects, prevent financial distress situations, household purchases, education, etc.Loans are available from $1,000 to $5,000 in increments of $500. The maximumFinancial Distress Program ($1.1M to 154 members)*Grants and loans when warranted by distress or other qualifying circumstances. The lifetime maximum for assistance is $5,000 for a grant and $25,000 for a loan.Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program AdministratorsEligibility to make an application does not guarantee approvalEach request adjudicated against specific criteria before a decision is rendered*data based on calendar year 2012
31 Vacations for Veterans Program Launched in January 2012Program is available to CAF members (former and currently serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a resultEligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and MexicoMore than 100 CAF members/families have benefited from this program
32 NPP OutreachSOT programs / funds attracting significant contributions from CanadiansIndividual donations of dollars and products / servicesProceeds from third party eventsContributions from events / campaigns held by charitable organizationse.g.: True Patriot Love, Canada Company and Wounded WarriorAs number and complexity of events increasesThere are greater demands for DND/CF SupportThere is little adherence to policy provisions andThere are diminishing efforts to align with CF prioritiesSome external organizations competing with internal NPP “charities”
33 TPL Conference in London Two-day conference at Canada House in London, England (Sep 2013)Unique forum to discuss veteran transition on an international stage amongst thought leaders from Australia, Canada, UK, USA, Netherlands, and France.Key Symposium Objectives:To facilitate the exchange of information between leaders from the government, corporate, academic and philanthropic sectorsTo raise awareness for veteran transition opportunities and challenges amongst the participating nationsTo provide a forum where unique private-public partnerships can materializeTo develop an accountability network amongst allies to ensure we each maintain our commitment to accomplishing the objectives we discuss.
34 CF Appreciation Program Official discount program of the CFOver 40,000 CF Appreciation Program cards issuedMembers can save at more than 26,000 locations locally, nationally and worldwideCategories: Accommodations, Attractions, Entertainment, Dining, Recreation, Services, Shops, Travel & TransportationTwo new features coming:On-line registrationSecure loginVisit:
35 CF Appreciation Program CF R&R Club:linked to US Armed Forces Vacation Clublinked to Gov Rewards and International Cruise ExcursionsAccess to 3,500 accommodations in 80 Countries starting at $369 USD per weekAccess to cruise lines, airlines, and 3,000 US Golf Courses at guaranteed low prices.
36 CF Appreciation Program CF R&R Club – Examples:Visit:Silver Lake Resort,Kissimmee, Florida7 nights/$369 USDBarnsdale Country ClubRutland, England7 nights/$369 USDWyndham Ka'eo KaiKauai, Hawaii7 nights/$369 USD
37 CFOne Card Multi-phased approach Confirms that an individual is a member of our One Community – One Million StrongProvides access to MW programs, services and facilitiesMulti-phased approachPhase 1: (Fall 2013) will launch with access to the CANEX Loyalty Program and CF Appreciation ProgramFuture Phases: expanded to include access to PSP recreation services; administration of Mess fees, access to clubs and activities, as well as other MW services.
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