Listening: Accurate Receiving Chapter 6 Person to Person.

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Presentation transcript:

Listening: Accurate Receiving Chapter 6 Person to Person

Hearing refers only to the physical ability of your ears to pick up sound waves.

Listening is a four- step process of sensing, interpreting, examining and responding.

Listening process 1. Sensing (hearing) what was said.

Listening process 2. Interpreting what was meant.

Listening process 3. Examining the statement.

Listening process 4. Responding to it appropriately.

Your responses serve as feedback to the sender. Based on the feedback, the sender may continue, change, or stop the message.

Listening is the first communication skill people learn.

Purposes of Interpersonal Listening “Interpersonal” means between people.

Purposes of Interpersonal Listening To understand

Purposes of Interpersonal Listening To understand To provide support

Purposes of Interpersonal Listening To understand To provide support To analyze

Barriers to Listening External distractions

Barriers to Listening External distractions Internal distractions

Barriers to Listening External distractions Internal distractions Your desire to talk

Barriers to Listening External distractions Internal distractions Your desire to talk Personal biases

Barriers to Listening External distractions Internal distractions Your desire to talk Personal biases Conflicting demands

Active Listening

Stay tuned in

Active Listening Stay tuned in Read nonverbals

Active Listening Stay tuned in Read nonverbals Get prepared

Active Listening Stayed tuned Read nonverbals Get prepared Avoid distractions

Active Listening Stay tuned in Read nonverbals Get prepared Avoid distractions Apply ideas to yourself

Active Listening Stay tuned in Read nonverbals Get prepared Avoid distractions Apply ideas to yourself Check out what is being heard

Paraphrasing: replacing a person’s message in your own terms Paraphrasing may be used to check your understanding of the intended message.

Active Listening Stay tuned in Read nonverbals Get prepared Avoid distractions Apply ideas to yourself Check out what is being heard Know your effect on the sender