1. Can You Hear Me Now? Tip: Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others. About Active Listening Good communication skills require a high level of self- awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others Tip: Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others. About Active Listening Tip: Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others. About Active Listening

4. Random Facts about Listening Fortune magazine states that listening is the top management for success in business We only remember 25% of what we hear We spend the majority of our lives listening Billions of dollars are wasted each year because of poor listening skills

5. Who Cares? Good listeners are more popular Good listeners make more money Good listeners make better grades Good listening involves tuning into ourselves as well as others. Listening is a thinking skill

6. Tip: Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others

7. Speak 120 to 180 wpm Hear 50 words Tune in think Hear next 60 words Tune out Hear next 70 words Think Tune out …..

8. Passive Listeners does not : share responsibility participate in the communication process

9. Listening Bad Habits Tune out dull topics Fake attention Yield to distractions Criticize delivery or physical appearance Jump to conclusions Overreact to emotional words Interrupt

10. Filters that distort Education Biases Attitude Age Experience Emotion Religion Family Physical condition Morals

11. Active Listeners try to understand the content and feeling of what is being said check with the speaker to see if he/she heard what the speaker intended to communicate.

12. METHODS TO TEST UNDERSTANDING Parroting Paraphrasing Clarifying

13. Characteristics of a good Listener Characteristics of active listeners: Spends more time listening than talking Let’s the speaker finish his or her own sentences Let’s the other person finish speaking before responding Allows the other person to speak and does not dominate the conversation Aware of own biases Asks open-ended questions Focuses on what is being said and not what one’s response will be to the speaker

14. Listening strategies Use your listening spare time effectively -Explore what is coming next - Analyze the speakers message - Review what you have heard -Search for hidden meaning

15. Be ready to listen!!!! Be well rested, well nourished and prepared Sit close enough to hear, and position yourself so that you avoid distractions Mentally, leave distractions behind Predict what you might hear. Formulate questions you might hear ahead of time

16. Resources http://www.uen.org/Lessonplan/preview.cgi?L Pid=28907