Stream Agent Training February 2014

page 2 Stream > Getting Started (Agency Administrators) Company Profile: Verify all the information is correct. Information will appear on the client s. Name Address Customer Support Phone Number

page 3 Stream > Getting Started (Agency Administrators) You earn a commission on every hotel you sell. You can generate additional revenue by: Adding a mark-up (not visible to the customer) Adding a service fee (visible to the customer) 90% of agent mark up & service fee are paid out

page 4 Stream > Getting Started (Agency Administrators) Click to create Agents within your office.

page 5 Access your profile page by clicking here. On each page there are FAQs specific to that page. You can access these, along with all of our FAQs, by clicking here. Contact Stream Support In the top-right corner of every page these icons can be found. Stream > Getting Started

page 6 Stream> Making a Booking To start a new booking, click on “New Search” Click to add a room Click to expand search options Search by City, Airport Code, Landmark, or Port Name

page 7 Stream > Making a Booking Base per night Low Inventory Alert Click to Enlarge Map

page 8 Stream> Making a Booking > Agency Commission Click here to add a mark up and/or a service fee. Adding a mark-up will increase the nightly rate that you see on the search results page. Narrow your results by location, star rating, or hotel name in the right tool rail

page 9 Stream> Making a Booking > Agency Commission Input mark-up to the itinerary (not visible to the customer). The service fee you added to the itinerary (visible to the customer). Client’s Total Price Agents earn: 12% Commission on Gross Revenue ( before Taxes) 90% of Markup and Service Fee

page 10 Stream> Making a Booking > Agency Commission Look for any Mandatory Fees not included in the prepaid rate The service fee you added to the itinerary (visible to the customer). The mark-up you added to the itinerary (not visible to the customer). Green ‘Great News’ bar means that booking is refundable

page 11 Stream> Making a Booking > Agency Commission Expand to see more room types and Expand to see enhanced room type descriptions View cancellation policy, see commission and add a Mark-Up or Service Fee or change previously added MU or SF

page 12 Stream > Traveler Information Client or agent . Agents will automatically receive an ed copy of confirmation. Cancellation Policy Agent phone – no dashes

page 13 Stream > Review and Purchase Client or agent . Agents will automatically receive an ed copy of confirmation. Cancellation Policy Agent phone – no dashes

page 14 Stream> Making a Booking > Confirmation Any service charge you assess would be separately itemized. Follow-up by the customer would be to your customer service number. 24/7 Support Number for day of arrival emergencies

page 15 Stream > Making a Booking > Prior Reservations Use this functionality to find reservations you booked or saved earlier – whether it is to review the details, re-price a saved itinerary or cancel the reservation.

page 16 Stream > Making a Booking > Prior Reservations Clicking-here allows you to review the reservation’s details, as well as cancel the booking. Clicking-here on a Saved Itinerary allows you to review the reservation’s details, re-price and confirm the booking.

page 17 Stream > Making a Booking > Prior Reservations You can print or the itinerary details to your client. You can cancel the reservation by clicking on this button.

page 18 Stream > Travel Agency Reports Generate a report of your total sales or commission during a particular date range.

page 19 Stream > Travel Agency Reports Choose Booking From date range for a Sales Report or Trip Start From date range for a Commission Report. You can view the report on your screen or download a spreadsheet. Scroll all the way to the right to view pricing and commission information

page 20 Stream > ScheduledReports Select Sales or Check-In Report Select Daily, Weekly, Monthly Enter your Address Click Add

Stream > Scheduled Reports All Scheduled Reports come in a password protected zip file. Please consult the FAQ’s for the password and decrypting steps.

page 22 If you have additional questions, you can also consult our Frequently Asked QuestionsFrequently Asked Questions or us at: We’re excited to be working with you. – The Stream Team