1. Booking Process – R2 : 12 March 2015

2. Visit www.traveljango.com Log-in using your branch log-in ID
Home Page
Visit
Log-in using your branch log-in ID

3. Log-in ID
Log-in will be created by Relationship Manager visiting Branch
Else contact Call Centre / 0484 –
Or your request to

4. Flight Search page
After Log-in, Fill in search criteria, select One Way if travelling in one direction, Return if travel To and Fro within 1 year period
Multi City if travel to multiple cities and return to another city

5. Recent Searches
Recent Search criteria can be loaded by clicking ‘Load’
Results will be loaded directly on clicking search description

6. Start Flight Search
After Log-in, Fill in search criteria, select One Way if travelling in one direction, Return if travel To and Fro within 1 year period
Multi City if travel to multiple cities and return to another city

7. Search results appear, Search criteria are shown on top
Sort results Basis Price, Departure, Arrival time, Duration
Modify search, Adjust filters to preferred time, or price band

8. Flight Details, Fare rules
Refundable/ Non Refundable Icon is shown
View ‘Fare Rule’, ‘View Flight Detail’ for details of flight & fare
View Next Day & Previous Day results also

9. Modify Search easily
Click on ‘Modify Search’, and fill in new details for search
All search fields can be modified from this panel

10. Book a Flight
Select a flight, after seeing the price, time and suitability
Click ‘View Flight Details’ to view all details of flight
Click ‘Book this Flight’ to proceed to Booking process

11. View selected flight details
Onward & Return details, Price are shown to review again
If Flight to be changed, click ‘Change Flight’ to select another

12. Proceed to Ticketing
View ‘Fare Details’ & ‘Amount Payable’ at bottom of page
Click ‘Continue booking’ to proceed to Ticketing or press ‘Back’ to go back to search page or ‘Change Flight’ to select another

13. Fill Pax Details
For overseas travel, Passport No., Place of issue, Expiry date is mandatory to fill in. Ignore Passport detail for domestic travel
Ensure that Name should be exactly like given in Passport

14. Visa Details if having a Visa
If there is a Valid Visa, enter details, validity, if travel is on a visiting visa, round trip ticket is mandatory
Frequent Flyer No., Meal preference can also be added

15. Proceed to Ticketing
Service Charge can be added as ‘Mark up’, else leave blank
Add ‘Deal code’ only if a Pax or HO given special deal codes
After filling all details, click ‘Continue Booking’

16. Payment Confirmation
Payment confirmation page, amount is debited from Credit balance of branch. If balance is not enough, contact call centre to increase Credit. Click ‘Continue Booking’ to generate ticket.

17. Ticket is ready
Ticket will be generated, wait some time to appear this page.
Mail ticket to Pax or Print the Ticket directly.
If Error appears, contact Call Centre immediately or expect a call from Call centre and will assist to get the ticket.

18. Email Ticket To email ticket, Fill in the email of Pax and click ‘Yes’
will be sent to from ‘TravelJango’ , also an SMS is sent for confirmation to the mobile number in the profile.

19. Search Token
While reporting any issues in search to Call centre, quote Reference ID, also send a screen shot of search page

20. Booking Calender
Booking Calender show no. of booking/ tickets/ cancellations
On click takes to detailed view of each item, status etc

21. Pax Calender
On Pax Calender search a customer and see the tickets done
Recent ticketed persons will be listed, on click goes to pax calender, and then to pax calender report to see details

22. Manage Booking Manage Booking, View items in different statuses,
Various filters to find exact information required
Click Details to see details of flight and itinerary

23. Booking Details
Click ‘Details’ in Manage Booking, view all details of a ticket
Mail ticket, view ticket, generate invoice or see Fare Rules

24. Cancellation
Cancellation can be initiated from branches, it is listed to Call Centre for further management of Refund.
The Call Centre will process refund, and update details, Contact call centre for details

25. Quick Search
Quick search to see tickets issued, use any keywords to search
View details of searched items below and view more details

26. Account Statement
Account Statement for debit, credit, balance, also view invoice
Statements within a date range can be exported to excel

27. Airline Report
Airline wise report to view airline wise booking for a period
Basic fare and Taxes and charges can also be seen here

28. Fund Transfer
When transferring Fund through CBS, mark it in Add Fund page
It will be approved from TravelJango HO, on reconcilliation

29. User Creation
Branch Admin can create users under branch, also can Disable
Click User Management, ‘Add New User’, ‘Edit’, ‘Disable User’

30. TravelJango in a Nutshell
Ticketing services through all branches of Muthoot Finance
Strength of branches is unique benefit to customers
Customers can get post booking services from any branch
TravelJango is the largest networked travel service provider
With TravelJango, Muthoot Group begin to start it’s own Travel inventory distribution which helps to offer better fare
Higher incentives to branch team, better performers
TravelJango will expand services to Sub Agents, B2C portal, Corporate travel services and will become the leading player

31. Thank you For further Clarifications, Training or Assistance,
contact Call Centre /
or to
When transferring Fund through CBS, mark the same