1. Stream Agent Training
March 2014

2. Stream > Getting Started
(Agency Administrators)
Company Profile:
Verify all the information is correct.
Information will appear on the client s.
Name
Address
Customer Support Phone Number
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3. Click to create Agents within your office.
Stream > Getting Started
(Agency Administrators)
Click to create Agents within your office.
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4. Stream > Getting Started
(Agency Administrators)
We recommend creating agent ID’s appended with ‘ca’ to indicate to the agent that this is a login for CAD
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5. In the top-right corner of every page these icons can be found.
Stream > Getting Started
In the top-right corner of every page these icons can be found.
On each page there are FAQs specific to that page. You can access these, along with all of our FAQs, by clicking here.
Contact Stream Support
Access your profile page by clicking here.
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6. Stream> Making a Booking
Select Language
Click to expand search options
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7. Additional filter options in right rail
Stream > Making a Booking
Click to Enlarge Map
Low Inventory Alert
Base per night
Additional filter options in right rail
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8. Stream> Making a Booking
Green ‘Great News’ bar means that booking is refundable
Save, or Print your Quote
Look for any Mandatory Fees not included in the prepaid rate
Cancellation Policy-Note that this may vary depending on room type selected
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9. Additional Fees not included in Prepaid Rate
Stream > Traveler Info
Additional Fees not included in Prepaid Rate
Cancellation Policy
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10. Stream > Review & Purchase
Cancellation Policy & Additional Fees

11. Stream> Email Confirmation
Follow-up by the customer would be to your customer service number.
24/7 Support Number for day of arrival emergencies
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12. Stream > Making a Booking > Prior Reservations
Use this functionality to find reservations you booked or saved earlier – whether it is to review the details, re-price a saved itinerary or cancel the reservation.
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13. Stream > Making a Booking > Prior Reservations
Clicking-here allows you to review the reservation’s details, as well as cancel the booking.
Clicking-here on a Saved Itinerary allows you to review the reservation’s details, re-price and confirm the booking.
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14. Stream > Cancelling a Booking > Prior Reservations
You can cancel the reservation by clicking on this button.
You can print or the itinerary details to your client.
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15. Stream > Travel Agency Reports
Generate a report of your total sales or commission during a particular
date range.
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16. Stream > Travel Agency Reports
Choose Booking From date range for a Sales Report or Trip Start From date range for a Commission Report. You can view the report on your screen or download a spreadsheet.
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17. Stream > ScheduledReports
Select Sales or Check-In Report
Select Daily, Weekly, Monthly
Enter your Address
Click Add
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18. Stream > Scheduled Reports
All Scheduled Reports come in a password protected zip file. Please consult the FAQ’s for the password and decrypting steps.

19. or email us at: Support@bookonstream.com
If you have additional questions, you can also consult our Frequently Asked Questions
or us at:
We’re excited to be working with you.
– The Stream Team
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