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Business Summary DiveIn Incorporated is a small company that specializes in the sales of swimming pools supplies to homeowners by mail order catalog. The office and warehouse is located at 111 First Street in Cleveland, Ohio. The business was started 5 years ago with 5 employees, three to answer the phones and 2 to pack and ship. Over the years the company has grown to 40 employees. Thirty employees now answer the phones on a 24-hour basis and 10 employees to pack and ship.

Expanded customer and employee base over the years Minimal sales Record keeping is becoming a losing battle Excessive payroll Too many employees The Problem

The Solution Implementing a system that allows customers 24-hour access to ordering Implement an Internet application Implement an Access application for sales reports Introduce a database that will be able to: Store customer information either phone in or over the Internet Print out orders at warehouse for shipment Track orders

Benefits of a new system and web site Cut down on employees needed Gain more office space because everything will be in the computer not in filing cabinets Increased customer satisfaction Faster processing time

What are the steps to introduce this system???

Step One Request quotes on all software and hardware Once quotes are received and reviewed they will be evaluated based on: Cost Performance User-friendliness Ability to handle projected sales Support Compatibility and reliability

Step Two Developers will design web application for processing on-line orders. Developers will design GUI application for handling orders. Customer service and shipping personnel will utilize the system

Step Three Basic computer, internet, , and accessing web pages training will be given to all office personnel After system has been tested thoroughly Administrators will begin training first Office personnel will be trained to use Internet and GUI applications All personnel will be supplied a user manual for reference

Step Four Verify system performance for user response time Test security levels Verification of correct data entered into system has been successfully stored within the database

Step Five Full Documentation of system: Administrator Manuals for developers User Manuals for navigation Phase Approach: Conversion - Phase Approach: 3 months to full production Removal of phone lines after 4 months

Step Six Evaluation: Determine employee and phone line status Determine system performance Feedback: Receive user comments Receive customer comments Make necessary enhancements based on comments

Time Line Month Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Conclusion Benefits: Push the company into the Millennium Save time and money Increase sales and customer base Fully implemented within 1 year Maintenance and upgrades are easy to administer

Thank You