1. Value Proposition of the VERSO Portal www.globalnowinc.com

2. Verso Components Returns (RMA) Management Spare Parts Ordering Trouble Reporting Field Service Assignment

3. Verso Components:

4. Trouble Reporting and Returns Management Facilitate the reporting of problems and RMAs Reduce cost of requesting, verifying and handling Return Material Authorizations (RMAs) Improve satisfaction of dealers, customers and other stakeholders within the RMA process Improve quality – reduce errors Automatic Warranty Verification – via interface with existing ERP and other systems Ensure high level of security and reliability

5. Process Characteristics – Without VERSO:  Phone calls required for RMA assignment  Manual research to determine warranty, product info, etc.  Multiple calls with feedback, approval, status, shipping  Manual updates to RMA logs, ERP systems, tracking, etc.  Dealer/customer manually completes RMA with info provided  Unnecessary labor cost  Dealer/customer frustration  Errors - Manual Files - Spreadsheets Prepares form Makes phone call Information Call back, or continuation Request and Validate RMA Possible multiple calls Gives approval, assign no., and info RMA Defective Product Update Log Update ERP Phone call, What's the status? Possible multiple calls Status, is it shipped? Carrier? Check Log Update ERP Shipped for repair, replacement, or credit Repair center and or warehouse ERP Phone calls with repair center Repaired / Replaced Product Technician Handle and Close RMA Typical RMA process Without VERSO:

6. - Manual Files - Spreadsheets Prepares form Makes phone call Information Call back, or continuation Request and Validate RMA Possible multiple calls Gives approval, assign no., and info RMA Defective Product Update Log Update ERP Phone call, What’s the status? Possible multiple calls Status, is it shipped? Carrier? Check Log Shipped for repair, replacement, or credit Repair center and or warehouse Handle and Close RMA ERP Phone calls with repair center Repaired / Replaced Product DEALER/ CUSTOMER Update ERP Impacts from the Portal:  Eliminates need for phone calls to request RMA  Eliminates manual research - verification of warranty and product status  Eliminates follow up calls to dealers, customers others for approval  Elimination of manual errors, better quality  Elimination of manual RMA prep by customer/dealer (reduces errors)  Eliminates need for status phone calls from customer/dealer  Eliminates portion of calls with warehouse and or supplier Technician Impacts from VERSO:

7. Process Characteristics – With VERSO:  Online easy access to dynamic web form by dealer/customer  Automatic verification of warranty and other product info!  Elimination of manual errors, better quality  Secure links and Easy to implement interface to data via Webservices.  Access by company to all RMAs, status, reporting, etc.  Reduction in labor cost due to phone handling, research, contact, etc.  Informed stakeholders via access AND email alerts  Notification by dealer/customer when replacement is received  High level of customer/dealer and employee satisfaction - Manual Files - Spreadsheets Automatically Prepares RMA form Online RMA Request Information Request and Validate RMA RMA Defective Product Shipped for repair, replacement, or credit Repair centers and or warehouses Handle and Close RMA ERP Repaired / Replaced Product Real Time Validation, warranty check, other SECURE LINK Web Services SECURE LINK Approves Updates Status Updates Shipping info Automatic Status Emails Access to RMA report Ability to close upon receipt DEALER/ CUSTOMER Technician SECURE LINK VERSO

8. Spare Parts Ordering Facilitate customer ordering of spare parts Improve satisfaction of customers and other stakeholders within the parts ordering process Improve quality – reduce errors Automatic association of parts to products Ensure high level of security and reliability Enable parts ordering through ecommerce, quoting and P.O. processing

9. - Manual Files - Spreadsheets Prepares Form, P.O Makes phone call Information Call back, or continuation Request Part Information Possible multiple calls Gives part info and price Update Log Update ERP Phone call, What's the status? Possible multiple calls Status, is part shipped? Check Logs Update ERP Order emailed or online form Ordering Center/ Fullfillment Handle and Process Order Process Characteristics – Without VERSO:  Phone calls required to determine necessary part requiement  Manual research to determine part numbers for product  Multiple calls with feedback, approval, and status  Manual updates to ordering process  Dealer/customer manually completes part request form  Unnecessary labor cost  Dealer/customer frustration  Errors and delays in orders ERP Phone calls with fullfllment center Spare Part Typical parts ordering process Without VERSO: DEALER/ CUSTOMER Technician

10. - Manual Files - Spreadsheets Prepares Form, P.O Makes phone call Information Call back, or continuation Request Part Information Possible multiple calls Gives part info and price Update Log Update ERP Phone call, What's the status? Possible multiple calls Status, is part shipped? Check Logs Update ERP Order emailed or online form Ordering Center/ Fullfillment Handle and Process Order ERP Phone calls with fullfllment center Spare Part Typical parts ordering process Without VERSO: DEALER/ CUSTOMER Technician Impacts from the Portal:  Enables online part ordering or quote/P.O. request  Eliminates need for phone calls to request part number  Eliminates manual research – identification of parts for product  Eliminates follow up calls to dealers, customers of part order status  Elimination of manual errors, better quality  Elimination of manual order prep by customer/dealer (reduces errors)  Eliminates need for status phone calls from customer/dealer  Eliminates portion of calls with warehouse and or supplier

11. Process Characteristics – With VERSO:  Online easy access to product/part association for ordering options:  Credit Card / Ecommece  Quote or P.O. request  Automatic assignment of parts to products  Elimination of manual errors, better quality  Access by company to all order transactions and requests  Reduction in labor cost due to phone handling, research, contact, etc.  Informed stakeholders via access AND email alerts  High level of customer/dealer and employee satisfaction - Manual Files - Spreadsheets Automatically orders via Eccommerce, quote or Purchase Order Online Part Request Information Request Parts Order Order Center/ Fullfillemnt Fulfill Parts ERP Spare Part Real Time Part/Product Association & Ordering SECURE LINK Web Services SECURE LINK Approves Updates Status Updates Shipping info Automatic Status Emails Access to RMA report Ability to close upon receipt DEALER/ CUSTOMER Technician SECURE LINK VERSO

12. info@globalnowinc.com 214-227-9689