1. Moveware Client Wiki

2. Welcome to Moveware Wiki
Implementations FAQ Help System Training Moveware Support
How can we help?
search
Implementations
FAQ’S
Navigation Panel
Implementations
Moveware Support
FAQ’s
Help System
Help System
Training
Training
Help System

3. Training Training section will consist of the Training Syllabus.
Each Topic will have a link to the help System.
Each training syllabus main heading will have a link to a training video if one exists.
The Training Syllabus is an extract from the Help.moveware.com.au from the section “General Information”
Training

4. Welcome to Moveware Wiki
Training (Splash Page)
This section contains pages which outline the Self Training Syllabus required to train users in the effective use of the Moveware Programs and the various system-wide functions available within Moveware.
Areas such as the Moveware Smart Panel, Navigation and Searching are covered within the Moveware Basics syllabus to teach users the navigation skills required to use Moveware as a pre-requisite to the other training guides. Please view these sections first to get an understanding of some of the General Functions and Terminology used with the Moveware Application.
Training guides have been developed to cover the effective operation of the following modules and functions
Moveware Basics - Banking - Creditors - Debtors - Exports - General Ledger
General Overview - Imports - International - Operations- Payroll - PocketMove
Removals Management - Sales - Storage - System Administration - Waybills
Corporate
Training is also provided by Moveware staff and can be completed remotely or On-site, which cost in involved, please contact our Moveware Support services for further information in regards to our training packages and prices.
Navigation Panel
Training

5. Welcome to Moveware Wiki
Training Syllabus (Corporate)
Moveware provides a comprehensive ability to manage customers through the corporate module. Once flagged as a corporate entity, key information about each customer can be recorded together with the ability to record and manage customer contacts such as meetings and phone calls. All removals performed for the customer and its parent customer if applicable are recorded automatically. Any Customer (Debtor) can be flagged as being a corporate entity by making the corporate flag in the Details tab of the Debtor Management window a Y. This Customer will be able to be accessed in the Corporate Module. Alternatively a new Corporate can be added directly into the Corporate Module.
Corporate Training Video
<<Link to the Training Video(s)>>
Corporate
Navigation Panel
Corporate
- Creating Corporate Accounts
- Task and Appointment Diaries
- Inquiry / Removals/ To Do/ Weekly
- Reports

6. The help system consists information from the Help. Moveware
The help system consists information from the Help.Moveware.com and any Manuals.
The Help System Structure is based on the Product
Once the Product is selected, the structure is based on the Main Menu Headings.
Help System

7. Welcome to Moveware Wiki
Help System (Splash Page)
How can we help?
search
This Page provides assistance to and information on many aspects of Moveware.
The help system consists of all our Products.
Please select the Product in which you require help on.
Moveware MoveCloud MoveSurvey
MoveTransfer MoveSMS MovePartner
Mobi MoveClient MoveCrew
If you are unable to locate the help you require, please log a request to our Moveware Support Team.
Navigation Panel
Help System

8. Welcome to Moveware Wiki
Help System (Moveware)
How can we help?
search
This help system aims to assist the user to complete simple and advanced operations in Moveware software.
Navigation Panel
About Moveware Getting Started
Administration International
Baggage
Banking Operations
Creditors Payroll
CRM Removals
Debtors Reports
Diary Sales
Employees Setup
Storage
Waybills
General Ledger Glossary Appendix
Help System
Moveware

9. Welcome to Moveware Wiki
Help System – Moveware - Baggage
How can we help?
search
Navigation Panel
Moveware
Baggage

10. The section consists of Information of how Implementation of the Moveware Product is completed.
The information will be from the SharePoint Site, including the process, stages in which controlled by the implementations project.
Implementations

11. Welcome to Moveware Wiki
Implementations (Splash Page)
Implementation
The implementation of Moveware typically involves an Ten stage process - customised as necessary to meet client requirements and take account of their operating environment.
Key stages
The key stages of implementation are:
Welcome To Moveware
Business Analysis & Data Gathering
Configuration and Document Creation Stage 1
Super User Training
Configuration and Document Creation Stage 2
End User Training and Testing
Go-Live Stage 1
Go-Live Stage 2
Go-Live Stage 3
Go-Live Stage 4
Navigation Panel
Implementations

12. Welcome to Moveware Wiki
Implementations – 1. Welcome To Moveware
Each Moveware Implementation starts with our standard database. This Database is designed to enable 90% of moving companies to start working with the Moveware product with minimal configuration changes.
Other Reference: <- Linkages Stage 1 Documents
(Welcome Pack , Moveware Sample Document, Example Project Plan)
Sub Articles: <- Linkage to Standard Database
Navigation Panel
Implementations
1. Welcome To Moveware

13. Provide Information on Moveware Support, and provide a link to the web page.
Provide a linkage to the Global Support Services Guide.
Moveware Support

14. Welcome to Moveware Wiki
Moveware Support (Splash Page)
Global Support Services Guide
Provide a link to our Global Support Services Guide –
Moveware Support:
Provide the Link to the Moveware support -
Navigation Panel
Moveware Support

15. FAQs set into categories E. G
FAQs set into categories E.G. Debtors, Creditors ( same as the Help System)
Have the FAQ’s answered, and also have a tag to the help, How To articles and videos
FAQ’s are created by reviewing of the Support System of requests that have been repeatable, should be created as a FAQ article, and Manuals documents that are reviewed and deemed as FAQ’s
Include the Knowledge base as a set of questions to be used as the FAQ’s
FAQ's

16. Welcome to Moveware Wiki
FAQ’S
How can we help?
search
Reports
Changing a Report
I want to change the font size in a report
I want too modify a report
Payroll
I require to reverse a Payslip
Need to apply receipts to an invoice
Moveware
I want some additional training on Moveware?
Navigation Panel
FAQ’s

17. Implementing Client Wiki
A full review of all Help Articles from the help.moveware.com is required, as there are some information that is not relevant and can be stripped out.
A Review of the Manuals that are located on the Serverdc01 or staff machine’s to see if the document requires to be placed in the help system or broken up to be placed in both help system or in the FAQ’s.
To implement from the help.moveware.com into the wiki, a software called Help & Manual 6 is required, that provides the ability to capture the information.
FAQ’s are created by reviewing the Support Tool, and also from Manuals.
Implementing Client Wiki

18. Creating Wiki Articles
When creating Articles the following are required to be included before the article can be published.
Link to a Parent Article
Link to a Wiki Category
Link to a Wiki Tag (If Required)
Articles will require to follow the quality standards.
All articles have the standard layout, (refer to Standard Wiki Page Setup) slide.
How to create articles and information is located here:
internal-wiki/managing-the-wiki/
Creating Wiki Articles

19. <<Contents Page>>
Welcome to Moveware Wiki
Standard Wiki Page Setup
Information
Overview / Brief Summary
Navigation Panel
<<Contents Page>>
Other Reference (If required) – Linkages to other documents
- Linkages to External Web Pages
Sub Articles – Linkages to other wiki documents

20. Wiki tags have been created so that they group similar articles together to provide easy searching and locating of articles.
The wiki tags are yet to be confirmed
Wiki Tags

21. Moveware Internal Wiki

22. The Internal Wiki, will be managed the same way as the Client Wiki
The Internal Wiki, will be managed the same way as the Client Wiki. By assigning approvers to have the permission to publish articles.
Parent Article will be the Main department name.
Articles that will be associated with the Parent will need to be reviewed and publish the Parent Owner. The Parent Owner’s are the same as defined for SharePoint.
Internal Wiki

23. Information Technology
Welcome to Moveware Wiki
CRM
Communications
Navigation Panel
CRM
Communications
Human Resources
Human Resources
Sales and Marketing
Sales and Marketing
Quality
Quality
Support and Development
Support and Development
Suppliers
Information Technology
Suppliers
Information Technology

24. Wiki Categories have been created to analyse the correct type of Article being created.
The Table Below display all the current Categories that have been defined
Each page should have at least one category, and it will be a rare page that has only one category. 
Wiki Categories