USFS Enterprise Unit IT Specialist Washington Office – Boise Idaho Web Manager (WEBM) Computer Technical Specialist (CTSP) RETIRED AD / MEDFORD BLM

C OMPUTER T ROUBLES... S EE P AUL QUICK AND DIRTY INFO – NO FLUFF

THE PLAIN BROWN WRAPPER VERSION

IF YOU ARE NOT MAKING PROGRESS ON A PROJECT FOR 15 MINUTES PICK-UP THE PHONE AND CALL FOR HELP D0 NOT SPEND 2 HOURS STUCK... CALL FOR HELP PLENTY OF FOLKS OUT THERE WILLING TO HELP

BE HONEST WITH FOLKS AND SAY … I DO NOT KNOW

TELL THEM YOU WILL FIND SOMEONE WHO DOES KNOW THEN GET BACK TO THEM – DO NOT ASSUME ANYTHING

TELL THEM WHEN YOU WILL GET BACK TO THEM DON’T LET THEM ASSUME WHEN YOU WILL GET BACK TO THEM AND …. GET BACK TO THEM

SO DON’T TRY …

OPPORTUNITY FOR IMTs – Space for Team Websites TARGET AUDIENCE – Incident Management Team Members SHOULD USE IE (Internet Explorer) – Not Chrome / Firefox

Brenna MacDowell Comm. Specialist (413)

PUBLIC INFO ON INCIDENTS – Once Stop Shopping TARGET AUDIENCE – General Public inciweb.nwcg.gov

HEADS UP: Good One Stop Shopping / Info For General Public Good For IMTs With No Other Web Space Available 1)Web Manager / Info Shop Contacts Home Unit Responsible For Incident To Get Access 2)Home Unit PAO Is First Contact 3)InciWeb – Not A Lot Of Text Formatting Available 4)Standardized Format / Template = Good For Public Standardize Means Not A Lot Of Flexibility = Bad Sometimes 5)No Linking Allowed To Outside IMT Websites 6)Photo Processing … Weak At This Point 7)Historical Access Of Past Incidents … Home Unit Responsibility 8)No Specialized Software Needed – Relatively Easy To Use 9)Be Prepared For Questions About “BLOG” Links WHAT YOU KNEW LAST YEAR / YESTERDAY MAY NOT BE THE CASE TODAY

HELP DESK (866)

Note: No WWW DETAILED INCIDENT INFO – the 209 TARGET AUDIENCE – Generally IMTs and Related Support Agencies/Personnel

Note: No WWW TWO STEP PROCESS TO LOGIN STEP 1

Note: No WWW TWO STEP PROCESS TO LOGIN STEP 2

1)INPUT by SITL (Situation Unit Leader) 2) RETRIEVE Approved Info / Report For IMTs, etc. This is something you might be asked to do... NOTE THE ADDRESS CHANGE … Not So Easy To Find These Days

Call and Get An ID/PW Prior To Fire Season – ID Yourself As A CTSP

ftp.nifc.gov Note: No WWW INCIDENT DOCS – Maps, IAPs, Various Plans, Etc. TARGET AUDIENCE – IMTs and Related Support Agencies/Personnel “INTERNAL DOCUMENTS” Anonymous Read (No ID/PW Needed to View) Protected Read (ID/PW Required to View) ID & PW Always Needed To Post Documents ID/PW REQUIRED AS OF 2008

ftp.nifc.gov/CTSP/Training Note: No WWW Watch For Updates To CTSP Course Training Materials

Posting Incident Data to FTP.NIFC.GOV Note: No WWW Secure Info Requiring Password for Read Access to Incident Documents (i.e. IAPs, Evac Plans, Etc.) For Windows XP MUST USE WINDOWS EXPLORER (Not Internet Explorer) ftp.nifc.gov/Incident_Specific_Data

Posting Incident Data ftp.nifc.gov/Incident_Specific_Data Note: No WWWFor Windows XP Couple Double Checks XP/Explorer Configured Correctly

Posting Incident Data ftp.nifc.gov/Incident_Specific_Data Note: No WWWFor Windows XP SOME REGIONAL DIFFERENCES Work with Plans Chief / IC to see if there are any special instructions in the Delegation of Authority or Policy. [Using Windows EXPLORER] Historical Info Select Incident’s REGION GIS Data Incident Data (Normally RESL Posts / May Need Your Assistance) Posting Incident Data

ftp.nifc.gov/Incident_Specific_Data Note: No WWWFor Windows XP EACH GACC WILL HAVE REGIONAL PASSWORDS [ Lists All The GACCs Normally there is a POST PASSWORD (Write) and READ ONLY Password nwgaccadm!n (Note the !) / GAcc!077 Dale Guenther / (C) / (W) secsupport / Big!Brother NWCC ERROR PAGE Right Mouse Click nwgaccadm!n (Note the !) / GAcc!077 Posting Incident Data

ftp.nifc.gov/Incident_Specific_Data Note: No WWWFor Windows XP Follow The Bouncing Ball …. Take Your Clues From Previous Fires For Folder / Naming Convention Suggested Folder Structure: YEAR Folder Incident Name Folder IAP Folder Daily IAPs XXX Plans Dated Plans XXX Info Info Documents Work with PSC / RESL to Establish This Structure Posting Incident Data 2012 … 2013 … ??? – TOOL BEING REPLACED – STAY TUNED

Jim Edmond (503) Jim Edmond (503) ftp.nifc.gov Note: No WWW

isuite.nwcg.gov/ Note: No WWW YOUR FRIEND ON THE NET TARGET AUDIENCE – CTSP’s & I-Suite Users

isuite.nwcg.gov/ Note: No WWW Cell phone support will be available after hours for system EMERGENCIES only at

ross.nwcg.gov/ YOUR ONLY LINK TO AN ASSIGNMENT TARGET AUDIENCE – CTSP’s & ALL FIREFIGHTERS ROSS PLUS NEED FOR ROSS IMPORTS

ross.nwcg.gov/ ROSS

ross.nwcg.gov/ ROSS

ross.nwcg.gov/ ROSS DMS MUST HAVE FOR I-SUITE DATA REPOSITORY

Note: No WWW ross.nwcg.gov/ ROSS Help Desk

One To Note Might Come In Handy When Trying To Access A Router Reset Your Router and Use the Default / Factory ID/PW

TECHNOLOGY AT WORK TO SERVE THE FIREFIGHTER

TONS OF INFO … LINKS … TOOLS – MIGHT MAKE YOUR JOB EASIER

Not The Only Place With CTSP Links – Just One I Know Is Current

COMPUTER SUPPORT ATTITUDE - Patience - - Take Deep Breath - - Assume The Best - SMILE