1. TECHNICAL ORIENTATION WINTER 2012

2. Technical Orientation Session starts at 2:00 pm We’ll be online shortly Speaker test starts about 1:45 To ask questions, use the chat window

3. Review and Recording We are recording the session today. The recording will be available from the web page – a link will be on the front of Genesis These slides will be available on the same page for review.

4. Welcome and Introduction Mary Jane Heider Director, Academic Computing mjheider@genesee.edu Judie Littlejohn Advisor, Distance Learning jmlittlejohn@genesee.edu

5. More intros In the chat area, tell us what course you are taking What questions do you have?

6. When in Doubt Contact your instructor Contact Mary Jane mjheider@genesee.edu Contact the Help Desk helpdesk@genesee.edu 1-866-614-5004 (toll free, 24x7x365)

7. Where to start Three bookmarks www.genesee.edu Genesis.genesee.edu www.outlook.com

8. Taking A Winter Class Get the textbook “Go to” class faithfully; log in regularly Your instructor can see when you log in Log in every day! Read the syllabus; note important dates Tests, homework, reading assignments Be prepared for a lot of work on your own Expect to spend 20+ hours per week on your class

9. The Schedule

10. Turning in Assignments

11. Start with the syllabus and/or do not hesitate to ask your instructor! Most likely one of the following: Blackboard Assignment Blackboard Email Blackboard Messaging Blackboard Discussion Publisher Web Site Genesee Email USPS mail Fax

12. Three Accounts Genesis Account Outlook.com email account Network account Same username for all 3; may not be the same password Publisher web site may be a 4 th

13. Browsers Most current browsers are supported Internet Explorer Firefox Chrome Safari If one doesn’t work, try the other. Have 2 installed for that purpose. If you get “Browser Problem” Click continue

14. Java A number of upload problems related to Java If you have problems, try this: In Control Panel > Add/Remove Programs Uninstall all versions of Java or JRE Go to www.java.comwww.java.com Install the latest version When you see a pop up with “Run” and “Cancel” as options > Click on “Run”

15. Logging in What have you already logged into? What have you had problems logging into? Do you know what browser(s) you have on your computer? Do you know if you need a publisher website login?

16. Genesee Email Check your Genesee email regularly Many instructors will only take messages from Genesee email Only use your personal email (Yahoo, email, roadrunner) in an extreme emergency The Help Desk is open 24x7 to help you log into your Genesee email Identify yourself: “Mat 129 student” Put your name in your email Explain fully; too much is better than not enough Be patient in expecting an answer

17. Genesee Email Your Email username is the same as your Genesis username The email address takes the form: username@my.genesee.edu

18. Network account On Campus To log into any computer At a distance To access the library online databases

19. My Courses/Blackboard Log in through Genesis

20. Genesis Tabs My Genesis – access to “Banner Self Service” My Courses – access to course materials

21. My Courses Tab Information and links to courses Change the drop-down to “Winter 2102” Look for the Student Tutorials on the left column

22. My Courses Known as “Blackboard” or “My Courses” interchangeably Poke through all the links When in doubt go to the “home” page

23. Blackboard Menu Look for your syllabus first Home page or in a Learning Module Every course will be different “Disappearing Menu” You’ve clicked between the menu and the course materials Click at the left margin to bring it back See the video here

24. Email And Messaging Messaging stays within the course – you need to log into your course to see the messages Email goes externally to your Genesee email Be careful of the wording – which is your instructor really using? When in doubt, ask!

25. Email/Messaging Enter text in the Subject line that is descriptive “Request for information on assignment 1” “Question about quiz 2” “Problems with references on research paper” Explain your question/request fully Sign your message with your name (yes, it’s on the message, it’s just polite!) Be patient in getting an answer back

26. Assignment Tool The Assignment tool may be how you submit homework/papers Watch for file format requirements “RTF” – in your word processing software, click on File > Save As and look for “Rich Text Format” as an option

27. Assignment Tool Watch the date and time you are given All times are local (Eastern Standard) READ THE INSTRUCTIONS!

28. Assignment Tool Do you type in the box or attach a file? Read the instructions!

29. Discussions Discussions are where you interact with other members of the class Not anonymous! Play nice!

30. Learning Module There can be lots of material here Read it ALL! Do not assume they are all the same There is usually critical course material found here

31. Assessments This means Quiz and Test Watch the dates and times available No link means it’s not available

32. Assessments Can be timed/untimed, one time only/multiple attempts All have deadlines

33. Blackboard Learn Tutorials http://ondemand.blackboard.com Click on “For Students” Short videos on many topics Pay special attention to: Discussions Email / Messaging

34. Student Orientation Tutorial Self Paced Online Tutorial Go to http://hd.genesee.edu and look for the article on the Self Paced Tutorialhttp://hd.genesee.edu “Blackboard Student Orientation – Self Paced Course” Worth doing – ask questions if you have them

35. What next? If you don’t have the textbook, get it NOW! Look for the syllabus Make sure you can log into: Genesis, Outlook.com email and network If you need a publisher access code, get that now The Med Term course needs one! Ask questions

36. Questions What didn’t we answer for you? What one new thing did you learn today?

37. Technical Problems Call the help desk to report problems 1-866-614-5004 You can call 24 x 7 x 365 – always open! They will happen! Look for info… Read the blog: maryjane47.wordpress.commaryjane47.wordpress.com Help desk online: hd.genesee.eduhd.genesee.edu “Like” us on Facebook: www.facebook.com/GeneseeCommunityCollege Follow us on Twitter: Sunygcc (general info)

38. HELP! Contact your instructor Contact Mary Jane mjheider@genesee.edu Contact Judie jmlittlejohn@genesee.edu Contact the Help Desk helpdesk@genesee.edu 1-866-614-5004 (toll free, 24x7)