Richard Tworek VP, Enterprise Communication Servers 2006 Technology Focus Enhancing the Human Experience with Enterprise Real-Time and Secure Converged Communications

Today’s Business Imperatives Optimize Investments Take full advantage of current resources: infrastructure and people Save Time and Money Save/Protect Company Assets High demand on customer responsiveness, accessibility and fast decision making Network infrastructure and information/content must be reliable, resilient and secure

Fundamental Disruptions Are Transforming Today’s Telecom Industry New World, Rules, Players, Opportunities

 Lower TCO  New access to multimodal communications  Collaboration – one of top biz priority Impacts on Telecom and IT  Employee Virtualization  Mobility: almost 50% of companies will use some sort of mobile apps  87% of all Enterprise workers are temporally or permanently remote  Consumerization of IT  Consumer penetration of mobility driving business adoption  Worldwide PDA shipments increased 20.7 percent in 2005  IP Convergence

Who Are The Customers? IT Manager End-User Customer’s Customer Simple Anywhere Anytime Resilient Secure Reliable Mobile Investment Protection Open Integrated

Top 3 Technology Initiatives Security Open – SIP Real-Time Personal Communications Enhancing the User Experience…

Security Trends  More mixed media on networks  Distributed workforce and B-to-B communications needs Technology Readiness  Security part of the DNA (User/Network/OS/Applications)  Media Security (application) - 75% of hacks at application layer  Embedded in IP Clients Enterprise Value/ROI  A balanced Value Proposition  Risk mitigation: loss of information, system recovery, lost productivity “By 2009, 80 percent of companies will have suffered an application security incident” (Gartner, Dec.2005)

Open - SIP Trends  User & enterprise diversity – flexible choice  The potential to be a disruptive technology Technology Readiness  Web Services  API, standard interfaces, interoperability  Integration: IP Telephony, Collaboration, Desktop, Back-office, vertical apps, etc. Enterprise Value/ROI  Adaptive client & application choice  Streamlined business process, improved customer responsiveness, productivity

Personal Communications Trends  Technology consumerization  Virtual and mobile workforce  Increase # of com. channels Technology Readiness  Personal Agent  Presence (location, device, application)  Speech to text, text to speech  RFID  WiFi, Fixed, Cellular, Dual Mode Enterprise Value/ROI  Simplicity  Time to decision making  Business without boundaries

The Big Surprise ? Over Hyped? Velocity at which Presence and Mobility Intersect Surprise Hype VoIP for the sake of VoIP

Innovation “Innovation is executing on creativity.” Richard Tworek