1 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) PARTNER ® Messaging Solutions

2 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) What’s happening in your marketplace? Technology is making it possible to: –Compete with businesses of all sizes –Extend market reach –Be more accessible and responsive to customers Customer service is your key differentiator

3 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) You need the best tools Success depends on: –Staying connected—to customers, colleagues, and suppliers –Reducing the cost of doing business—without sacrificing customer service –Responding quickly to retain existing customers and win new ones

4 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) Enhance customer satisfaction With caller–friendly services –Available 24 hours a day –Call answer service –Messages are “stamped” with the date and time –Make sure customers can always reach a live person

5 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) Live call screening* Forward messages Reply to sender Personalized greetings Private messages Boost staff productivity With efficient message management *Available with PARTNER ® ACS R3 or above.

6 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) Program your Automated Attendant to meet your specific needs Transfer fax calls automatically when the system detects a fax tone Access voice messages anytime, anywhere Single vendor, single point of contact to work with for both communication and messaging system Improve operating efficiency With business-focused messaging tools

7 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) Accounts Payable Customer Service Automated attendant provides fast, consistent response “Thank you for calling ABC Co.” For Customer Service press “1” For Accounts Payable press “2” If you would like to speak with the operator press “0” “Thank you for calling ABC Co.” For Customer Service press “1” For Accounts Payable press “2” If you would like to speak with the operator press “0” 1 2 0

8 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) Time of day “Thank you for calling ABC Co. If you know the extension...” “ABC Co. is currently closed. Business hours are from...” Time of day “Thank you for calling ABC Co. If you know the extension...” “ABC Co. is currently closed. Business hours are from...” Shared tenant application leverages the automated attendant capability Dept. greeting / separate company “Thank you for calling XYZ’s Sales Ordering Department. Please stay on the line to place an order...” Dept. greeting / separate company “Thank you for calling XYZ’s Sales Ordering Department. Please stay on the line to place an order...”

9 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) Centrex transfer application Automated Attendant “Welcome to XYZ company.” To reach Sales Press 1 To reach Service Press 2 Automated Attendant “Welcome to XYZ company.” To reach Sales Press 1 To reach Service Press 2 Off-site Service Department Headquarters 1 2

10 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) Cascaded outcalling finds you when you’re waiting for an important call

11 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) Administrative assistant Record-a-call saves time Customer A Attorney To transcription

12 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) Live call screening makes users more productive “Hi, this is Jane Smith calling about my order” “Ring” Customer A “Hi Jane, this is Tom, your order has been shipped”

13 Voice Mail is a Necessity Make the decision to invest in Avaya voice messaging with every PARTNER ® switch

14 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) PARTNER ® Messaging Release 1.0

15 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) PARTNER ® Messaging Target: –Customers who own, lease or are purchasing a PARTNER ® ACS –Small businesses with 2-48 employees –Application-oriented businesses who want more efficient call handling –Customers who need multilingual capability

16 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) PARTNER ® Messaging Release 1.0 Features 2, 4, or 6 ports Directory service 200 mailboxes 100 hours of storage Centrex transfer 4 Automated Attendants with sub-menus Administer via Graphical User Interface (GUI)

17 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) PARTNER ® Messaging Release 1.0 Features Voice messaging capabilities Personal and system distribution lists Cascading outcalling Record-a-Call* Live Call Screening* Fax detection and routing * Available on PARTNER® ACS R3 or above.

18 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) PARTNER ® Messaging Release 1.0 Features Integration with the Avaya™ Web Communications Server (AWCS) Administrative backup and restore* System reports Bilingual option –US English –Latin American Spanish –Canadian French * Available on PARTNER® ACS R3 or above.

19 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) PARTNER ® Voice Messaging, Release 3

20 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) PARTNER ® Voice Messaging R3.0 Target –Customers who own, lease or are purchasing a PARTNER ® ACS or Avaya™ Endeavor system –Small businesses / home offices who need up to 12 mailboxes –Businesses who want more functionality than a conventional answering machine

21 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) PARTNER ® Voice Messaging R3 (PVM ) Features * Available on PARTNER® ACS R3 or above 2 ports 4 to 12 mailboxes 10 to 30 minutes of storage per mailbox Single-level Auto Attendant with selector codes Call Answer Service Personal greetings Call screening capability*

22 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) PARTNER ® Voice Messaging R3 (PVM ) Features Automatic fax transfer Administration via touchtone phone English language Answer-only mode Fast forward/Rewind Automatic Gain Control

23 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) Features and Capacities Comparison

24 © 2002 Avaya Inc. All Rights Reserved. (dc; rev. dk 04/02) PRICING Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by (R) or (TM) are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.