Chapter 10 How to maintain relationships with your employees

Organizing  Determining activities that are necessary to achieve a firm’s objectives and assigning them to responsible persons

Employee Handbook/ SOP – standard operating procedures  clarify employee/employer role  serve as basis for defense in employment-related court actions.

 Do you do work that another person could do just as well?  Do you think you are the only one who actually knows how the job should be done?  Do you leave work each day loaded down with details to take care of at home?  Do you frequently stay after hours catching up?  Are you a perfectionist?  Do you tell your employees how to solve problems?  Do you seem never to be able to complete the work assigned to you?

DELEGATION  Assigning responsibility to subordinates for certain activities and giving them the authority to perform those activities

Person you choose to delegate to must be able to:  Learn form other people’s mistakes  Must follow the plan  Must be teachable

Span of control (management)  # of employees that report directly to a manager

Specialization  using employees to do the work that they are best suited for

Organizing by Activities to Be Performed  Functions Performed  Products Sold  Areas Served  Types of Customers Served  Project Being Managed

Reasons for being in business  Growth goals  Product goals  People involvement  Ethics statement

How humans behave and interact with others is governed by their beliefs, thought patterns, and values.

Communication – transferring meaning (Exchange of meaning)

How do you motivate employees and why is it so difficult?

Why motivate employees?  Attract potential employees  Improve performance  Retain good employees

What is attitude?  According to webster.....  Attitude is, “a manner, feeling, etc. toward a person or thing”  Why is it important?

Self-Esteem  A feeling of pride and respect for yourself. How you feel about yourself matters!

Train Yourself Look at the positive side of every situation If something makes you feel down Start thinking good thoughts. Learn from your failures.

What is your attitude? Does this describe you?  You can’t wait to get up in the morning and go to school  You walk straight, eyes looking ahead of you, and move with confidence  When listening or speaking to someone else, you look that person right in the eye  You dive ito difficult assignments  You don’t fear the unfamiliar

Time to Watch

PLAY Doesn’t have to be throwing Working Together Make Fun! Not Boring! If you gave people permission to PLAY but you didn’t PLAY, would they? What are some work places where they play?

MAKE THEIR DAY Making people happy – if you love your job it shows – some people can’t help but smile. Confidence, energy, satisfaction, motivation all play a part Feel others feelings

BE THERE Listen! Don’t tell your story. “Who you are being” Who are you? Be aware of your customers

CHOOSE YOUR ATTITUDE –Right when you get out of bed Do you know of someone who has had a positive attitude even during tough times?

Improving Motivation  Quality circles  Zero-defects approach  Job enrichment  Variable Work Schedules/Flextime  Job Splitting/Job Sharing  $?

Performance Evaluation  What is the job description  Figure 10.9

Troubled Employees  Counseling  Job burnout  Discipline Positive Discipline Positive Discipline Judicial Due Process Judicial Due Process