Next Generation Enterprise Networks Simon Rachowski Systems Engineering Manager e-Business Networking Division

2 QUESTnet 2001, Voice in Next Generation Enterprise Agenda  Evolving Architecture of Next Generation Networks  e-Business Model  Alcatel’s Vision

3 QUESTnet 2001, Voice in Next Generation Enterprise Business practices continue to evolve  Business-generating applications  Customer Relationship Management (CRM) comes to the foreground  Flexibility of working practices  New generation of workplace performance- enhancing tools Business application of information e-Business Whichever market sector we consider, the business methodology continues its improvement

4 QUESTnet 2001, Voice in Next Generation Enterprise What is happening in the Enterprise Marketplace Forrester Research Inc. e-Commerce spending $1.8 trillion by 2003 “e-Commerce spending worldwide (including both web-related business-to- business and retail transactions) will reach $1.8 trillion by 2003, compared to $145 billion now.” shifttowards e-Commerce “There has been a shift in the attitude of companies towards e-Commerce recently. Beforepioneering Nowfear Before, the early investors were motivated by a pioneering spirit,... Now: there's fear of being "Amazon’ed". Converging voice and data resolve budgets capabilities “Converging voice and data onto a single network is the major strategy on which enterprises must embark if they are to resolve the conflict between network budgets and desired network capabilities”.

5 QUESTnet 2001, Voice in Next Generation Enterprise e-Business It’s e-Business There is NO alternative or NO Business

6 QUESTnet 2001, Voice in Next Generation Enterprise The cost of being left behind  Miss out on simplification of day to day operations  Will not be able to leverage new applications  Seamless integration of telecommuters and remote workers  Flexible IP telephony capabilities  Distance learning  Evolution from voice based call centers to multiple interaction contact centers  Unified messaging  and many others...  Will not be future proofing your network

7 QUESTnet 2001, Voice in Next Generation Enterprise Networking evolution Traditional 2000 Voice NetworkData Network

8 QUESTnet 2001, Voice in Next Generation Enterprise Networking evolution Traditional 2000 Voice NetworkData Network IP Data Network VoIP Lower WAN Cost VoFR VoATM

9 QUESTnet 2001, Voice in Next Generation Enterprise IP Telephony Networking evolution Traditional 2000 Voice NetworkData Network VoIP IP Data Network Lower cost of ownership Lower WAN Cost

10 QUESTnet 2001, Voice in Next Generation Enterprise Supporting e-Business IP TelephonyTraditional 2000 Voice NetworkData Network VoIP IP Data Network Lower cost of ownership Lower WAN Cost IP Data Network e-Business Optimize your business WAP

11 QUESTnet 2001, Voice in Next Generation Enterprise Supporting e-Business IP TelephonyTraditional 2000 Voice NetworkData Network VoIP IP Data Network Lower cost of ownership Lower WAN Cost IP Data Network e-Business From Convergence to e-Business Optimize your business

12 QUESTnet 2001, Voice in Next Generation Enterprise Evolution choices IP TelephonyTraditionalVoIP Lower cost of ownership Lower WAN Cost e-Business  Infrastructure  Overnight  Transparent  Application  In parallel with Infrastructure  Separated from infrastructure Optimize your business

13 QUESTnet 2001, Voice in Next Generation Enterprise Application vs. infrastructure convergence evolutionary smoother “…While the end result may be revolutionary all-IP infrastructure, the evolutionary solutions can provide a smoother transition between a traditional TDM architecture and converged IP network.”

14 QUESTnet 2001, Voice in Next Generation Enterprise Mapping needs to systems Top 3 IT Objectives Add new e-business applications / systems Build a communications system that links the environment to e-business systems Provide high availability and service levels for new applications Open network foundation VPN Open Communications Suite e-Business Applications

15 QUESTnet 2001, Voice in Next Generation Enterprise Customer e-Business Priorities VPN e-Business Applications Open Communications Suite Open network foundation e-Business services High availability open networking infrastructure Feature rich communication software unbundled from proprietary platforms Supported over Enabled by

16 QUESTnet 2001, Voice in Next Generation Enterprise e-Commerce Knowledge management Enterprise resource management e-Communication Network Infrastructure LAN SwitchVoice (PBX)WAN Access Availability Performance Manageability Evolution & Interoperability Open network foundation e-Business Applications Open Communications Suite The Open Network Foundation

17 QUESTnet 2001, Voice in Next Generation Enterprise e-Commerce Knowledge management Enterprise resource management e-Communication Network Infrastructure LAN SwitchVoice (PBX)WAN Access Address Management Policy Management & Directory Server Interaction Quality of Service Security Network & Service Mgt Advanced Network Services Open network foundation e-Business Applications Open Communications Suite The Open Network Foundation

18 QUESTnet 2001, Voice in Next Generation Enterprise Addressing e-Business e-Commerce Knowledge management Network Infrastructure Open Network Foundation e-Business Applications Open Communications Suite Enterprise resource management e-Communication Client Access Address Management Policy Mgt / Directory Interaction Quality of Service Security Multicast Network & Service Mgt VPN Open Communications Suite Telephony applications, unified communications, voice and data mobility Communications Applications Interaction management, contact centers portals, automated interaction Contact Applications

19 QUESTnet 2001, Voice in Next Generation Enterprise Alcatel OmniSolutions Open Network Foundation Open Communications Suite e-Business Applications Applications Integration e-Business Applications VPN Open Communications Suite Open network foundation Partnering for success e-Business model

20 QUESTnet 2001, Voice in Next Generation Enterprise ISDN Voice Server Workgroup Voice Switch IP Reflex Reflex Fax Analog Application Servers Call center Mobility Unified Messaging IP Gateway Backbone LAN Switch Workgroup IP Voice Switch Data Workgroup LAN Switch Internet PC phone Management Security Directories Network Servers Alcatel OmniSolutions

21 QUESTnet 2001, Voice in Next Generation Enterprise TheFoundations Enterprise voice solutions Corporate data solutions Likely Marketplace adoption Focal point of stage Combined voice & data communications 1999 Adoption began Stage 1 PSTN/ISDN Voice Server IP Reflex Application Servers Contact Center Mobility Unified Messaging Backbone LAN Switch IP Voice Switch Data Workgroup LAN Switch Internet PC phone Management Security Directories Network Servers Reflex Fax Analog SME MLE Alcatel evolution approach

22 QUESTnet 2001, Voice in Next Generation Enterprise User-focused performance tools 2000 Stage 2 Adoption began TheFoundations Enterprise voice solutions Corporate data solutions Likely Marketplace adoption Focal point of stage Combined voice & data communications 1999 Adoption began Stage 1 Feature rich PC Telephony Simplified, cost effective PC Telephony SMEMLE Workplace & Call Center agent station Alcatel evolution approach

23 QUESTnet 2001, Voice in Next Generation Enterprise Multimedia applications accessible by all (U.C.) 2001 Stage 3 Deployment of Openness TheFoundations Enterprise voice solutions Corporate data solutions Likely Marketplace adoption Focal point of stage Combined voice & data communications 1999 Adoption began Stage 1 User-focused performance tools 2000 Stage 2 Adoption began M MMLELEMMLELE S SSMEMESSMEME DECT plugware Web surfing Security IP telephony Remot e worke r Internet PSTN CTI Mobility Mobile Worker IP telephony voice Customerdata Internet Call Center agent Omni PCX 4400 voice data Click to call Web Contact Center Mobile worker Remot e worker HQ Branch Alcatel evolution approach

24 QUESTnet 2001, Voice in Next Generation Enterprise Supporting best e-business applications Open architecture Independent of network infra. & topology Platform independent Complete set of user terminals Available to additional developers To build customized solutions A unique set of components Communications Operating System Media Gateway Applications Communications Suite Contact Center Suite Application Business Partners Communications Portal Set of e-communication applications & platforms Customized e-Communication applications Packaged OmniPCX industry leading initiative

25 QUESTnet 2001, Voice in Next Generation Enterprise Joel Conover reporting on June 26, 2000 end-to-end solution “Alcatel’s new end-to-end solution for LAN networking and IP telephony. Allshould work as well My conclusion: All IP telephony installations should work as well as these.” Product of the Year. OmniPCX 4400 has been named Product of the Year. The award-winning OmniPCX 4400 OmniPCX 4400 has been recognized in the LAN Telephony category best of breedCommunication Server to be a best of breed Communication Server of tomorrow, available today by Team Teleconnect Product of the Year Teleconnect Product of the Year for 2000 smitten withOmniPCX 4400 IP and non-IP callspractical features "We were smitten with France-based Alcatel's... The OmniPCX It transports IP and non-IP calls... but what really sold us were the practical features" networksvoice and datavoice system power “The product networks a company’s voice and data system, allowing the voice system access to the same power available to the data system” Report on ComNet 2000 Cathleen Moore - reporting on our OmniPCX What is being said about our OmniPCX 4400 OmniPCX 4400

26 QUESTnet 2001, Voice in Next Generation Enterprise Networks voice and data Voicesystem power Voice system power End-to-end solution All should work as well Product of the Year Best of breed IP and non-IP calls Practical features OmniPCX 4400 receives “NetWORKS as Advertised“ award at COMNET Delivered 100% of PBX features for Miercom tests. “This product is a “recommend buy” by Miercom Labs” Rob Smithers, President of Miercom What is being said about our OmniPCX 4400 OmniPCX 4400

27 QUESTnet 2001, Voice in Next Generation Enterprise Referred to in total and known as our Reflex Communication Portal Management Suite Application Partner Program ISDN PSTN Contact Center Suite DECT Mobile DECT RBS Communications Operating System Media Gateway Attendant Analog Fax WAP PC PDA Applications Communications Suite PC-Phone MobilityMessaging Packaged Packaged & powered by Genesys Genesys ccExpress limits Genesys any platform Open Network Foundation Data IP-Reflex IP devices Internet Call Servers focussed on addressing OfficeEnterprise OmniPCX component set

28 QUESTnet 2001, Voice in Next Generation Enterprise OmniSolutions The Next Generation EntrepriseNetwork Open Network Foundation Elements of e-Business e Commerce Enterprise Resource Management e-Communication Knowledge sharing e-Business Applications Client access Open Communication Suite Mobility DBMS Unified Messaging Web Call Center

29 QUESTnet 2001, Voice in Next Generation Enterprise Next Generation Enterprise Summary  e-Business  e-Business driving next generation enterprise networks  Application and infrastructure convergence open solutions  Customers demand and expect open solutions industry recognized  Alcatel has become industry recognized as a leader in its category For you to be successful!

Questions? ARCHITECTS OF AN INTERNET WORLD