1. INTELLIGENT COMMUNICATIONS © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Verizon Business IP Trunking Solution for Avaya Communication Manager Rick Gribble & Rob Martinez May 14, 2008

2. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 2 Avaya – Proprietary & Confidential. For Internal Use Only. Agenda How Does IP Trunking Benefit Enterprise Customers? How Does IP Trunking Work with Avaya? How Do Avaya & Verizon Business Work Together?

3. INTELLIGENT COMMUNICATIONS © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Overview of IP Trunking & Customer Benefits

4. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 4 Avaya – Proprietary & Confidential. For Internal Use Only. Drive Operational Efficiencies and Help Control Costs Typical TDM-Based Voice Services Network Main Location Distribution Center Branch Branch IP PBX with PRI Trunk Cards Access Link Access Link Data Router Customer Data LAN PRI, Business Lines, or Analog Trunks Access Link IP PBX or Remote with Analog Trunk Cards PRI, Business Lines, or Analog Trunks Customer Data LAN IP PBX with PRI or Analog Trunk Cards PSTN Internet or Customer WAN PRI, Business Lines, or Analog Trunks

5. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 5 Avaya – Proprietary & Confidential. For Internal Use Only. Main Location Distribution Center Branch Branch IP PBX Access Link Access Link Data Router Customer Data LAN Access Link IP PBX or Remote with Analog Trunk Cards Customer Data LAN IP PBX with PRI or Analog Trunk Cards PSTN Drive Operational Efficiencies and Help Control Costs Consolidate Data and Voice Services on Same Access Link Access Link Incoming and Outgoing Calls IP Trunks enabled on Verizon network Verizon maintains Gateways to the PSTN Verizon IP Network With IP Trunking Services

6. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 6 Avaya – Proprietary & Confidential. For Internal Use Only. Main Location (HUB) IP PBX Data Router Customer Data LAN Access Link Incoming and Outgoing Calls Branch Site #1 Florida Texas California Branch Site #2 Branch Site #3 Verizon Business IP Trunking Helps Address Business Continuity Needs Options for Automatic Failover to Alternate Sites IP Trunks enabled on Verizon network Verizon maintains Gateways to the PSTN X Alternate Site IP PBX Data Router Customer Data LAN PSTN Verizon IP Network With IP Trunking Services Customer Data WAN Note: Premise based SBC and interop testing required for Automatic Failover SBC

7. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 7 Avaya – Proprietary & Confidential. For Internal Use Only. Reduce/Eliminate Enterprise Hardware DS1 Enterprise Examples ConfigurationG650 MGsCircuit Packs/Media Modules Savings (List) 500 Stations - 50 Trunks Enterprise TDM Stations T1 Trunks 2 21 - 24 port DCP circuit packs 3 - DS1 interface cards --- TDM Stations SIP Trunks 2 21 - 24 port DCP circuit packs 2 - CLAN 2 - 320 IP Media Resource -$29,465 IP Stations SIP Trunks 1 2 - CLAN 1 - 320 IP Media Resource $74,660 12,000 Stations - 1,200 Trunks Enterprise TDM Stations T1 Trunks 43 500 - 24 port DCP circuit packs 62 - DS1 interface cards --- TDM Stations SIP Trunks 39 500 - 24 port DCP circuit packs 2 - CLAN 39 - 320 IP Media Resource -$507,615 IP Stations SIP Trunks 4 49 - CLAN 2 - 320 IP Media Resource $2,323,685 Benefits of IP Trunking Reduce HARDWARE components Reduce FOOTPRINT requirements Reduce POWER consumption Reduce MAINTENANCE charges

8. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 8 Avaya – Proprietary & Confidential. For Internal Use Only. IP Trunking Simplifies Network Management Enables an end-to-end solution Drives operational efficiencies and helps control costs Helps address business continuity needs Leverages IP backbone to access PSTN services

9. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 9 Avaya – Proprietary & Confidential. For Internal Use Only. BEST is a new service enhancement for Verizon VoIP services which allows you to leverage trunking resources. Burstable Enterprise Shared Trunks (BEST) Meeting Your Business Needs Verizon dynamically monitors use of concurrent call ports across all your locations and allows a location to ‘burst’ over the quantity ordered if ports are idle at other locations You can better utilize your voice networks by accessing pooled resources across your enterprise

10. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 10 Avaya – Proprietary & Confidential. For Internal Use Only. BEST at Work Large National Retail Chain – Customer Application Business Problem Challenged with managing voice communications for more than 1,000 stores distributed nationwide Supporting a variety of key telephone systems Required average of (12) local telephone lines, sized for high peak –Required separate telephone numbers and ‘hunt groups’ for departments –Low traffic efficiencies Purchased local lines from variety of ILECs, with no common contract/offer; difficult to manage Verizon’s IP Trunking and BEST Solution Allowed customer to manage voice communications across the enterprise Provided single solution/single contract for all local service requirements Optimized customers local resources since peak busy hour; could be shared across time zones –Reduced number of lines required at each site from 12 to 5 –Cost savings justified upgrade of data network plus an additional 25% savings

11. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 11 Avaya – Proprietary & Confidential. For Internal Use Only. IP vs. TDM Trunking Five Year Costs, Savings, and Payback

12. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 12 Avaya – Proprietary & Confidential. For Internal Use Only. How Does IP Trunking Work with Avaya? Rob Martinez – Solutions Architect

13. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 13 Avaya – Proprietary & Confidential. For Internal Use Only. Verizon Business and Avaya Two of the most trusted names in communications, Verizon Business and Avaya, are working together with a single purpose – to help you advance your business forward by delivering comprehensive products and robust support for your IP Communications system.

14. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 14 Avaya – Proprietary & Confidential. For Internal Use Only. Certifying IP Trunking with Avaya Communication Manager and other products Avaya Platinum Reseller –197 Avaya Product Authorizations held by 42 employees –120 Certifications held by 28 employees –Dedicated Avaya Sales & Engineering Resources

15. © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 15 Avaya – Proprietary & Confidential. For Internal Use Only. Verizon Business and Avaya Partnership Progression http://www.verizonbusiness.com/about/news/displaynews.xml?newsid=23713&mode=vzlong&lang=en&width=530