AccessLine SmartConference

AccessLine SmartConference allows an account holder to create two types of conferences: Scheduled Takes place at a designated time Accommodates up to 100 callers Lasts up to 8 hours Up to 30 may be created per account May be initiated at any time Accommodates up to 25 callers Lasts up to 4 hours Up to 3 may be created per account Conferencing Types - Overview Always-On

All conferences are created by the account holder, via their web interface. Creating a Conference

Creating a Scheduled Conference Twelve parameters are configured for a Scheduled Conference. The basic parameters are the conference Date, Start Time and Time Zone. The other parameters are: Scheduled Conferencing Parameters Duration Up to 8 hours Up to 25 callers may speak Includes the Host and Guest Speakers Maximum of (100 – Number of Speakers) Text used to identify the conference Description Number of Listeners Number of Speakers

Host Code Guest Speaker Code Guest Listener Code Code used by a conference guest who is allowed to speak during the call. Code used by a conference guest who should only listen during the call. Scheduled Conferencing Parameters Code used by the conference Host to join the call. Three access codes are configured per conference. Each code must be digits in length and must be unique.

Guest Communication Host leaves? Choose whether or not guests may speak to each other before the host joins Choose what happens if the host leaves the call - Allow the conference to continue for the scheduled duration - End the conference - End the conference after 5 minutes - Place callers on hold until Host returns - 5 minutes after the Host leaves, place callers on hold until he/she returns Scheduled Conferencing Parameters

Creating a Scheduled Conference

Editing a Scheduled Conference A Scheduled Conference may be modified or deleted at any time. 1.Log on to the SmartConference web account. 2.Locate the conference to be edited from the list of Scheduled Conferences. 3.Click the associated Modify or Delete button. Editing a Scheduled Conference

Joining a Scheduled Conference To join a Scheduled Conference, take the following steps: 1.Dial the SmartConference number hosting the call up to 10 minutes before the scheduled Start Time. 2.Enter a valid Host, Guest Speaker or Guest Listener code when prompted. A participant is added to a conference as soon as they enter a valid code. A beep is played to notify other callers that a new participant has joined the conference.

Host Controls The participant who joins a Scheduled Conference as the Host has access to the Host controls. Touch #1 Touch #0 Touch #2 Increase the conference length by 15 minutes May be used multiple times during a conference Add another Speaker line May be used multiple times, until 16 speakers have joined Hear the amount of time remaining and the number of participants on the call Host Controls

End Notification The conference Host is notified when a Scheduled Conference is about to end. A prompt is played for the Host five minutes before the end time. The Host may increase the conference duration by using the Host controls (#1) or by modifying the conference via the web. If the Host does not increase the duration, the conference is immediately terminated at the end time. End Notification

Always-On Conferencing Creating an Always-On Conference Only 4 parameters are set for an Always-On Conference. The configuration rules are the same as for Scheduled Conferencing. Host Code Guest Code Host Leaves? Description

Creating an Always-On Conference

Editing an Always-On Conference An Always-On Conference may be modified or deleted at any time. 1.Log on to the SmartConference web account. 2.Locate the conference to be edited from the list of Always-On Conferences. 3.Click the associated Modify or Delete button. Editing an Always-On Conference

Joining an Always-On Conference Once created, an Always-On Conference may be initiated at any time. 1.Dial the SmartConference number hosting the call. 2.Enter a valid Host or Guest Code when prompted. Participants are directed to the correct conference based on the code they provide. Joining an Always-On Conference

Always-On Guests may not communicate with each other until the Host joins the conference. They hear hold music until the Host arrives. Guests may remain on hold for up to 10 minutes. If the Host does not join the conference within 10 minutes of the first caller, all callers are dropped. Joining an Always-On Conference

Host Controls A smaller set of Host Controls is available to the Host of an Always-On Conference. Touch #0 Hear the amount of time remaining and the number of participants on the call The conference length and number of participants may not be altered for an Always-On Conference. The system defaults of 4 hours and 25 participants may not be adjusted. Host Controls

End Notification The conference Host is notified when a Always-On Conference is about to end. A prompt is played for the Host five minutes before the end time. It is not possible to extend the duration of an Always-On Conference. If the call needs to continue, all participants must hang up and dial into the conference again. End Notification

Pricing/Plans

Questions?

Smart800 ™ Overview

HOW BUSINESSES CAN BENEFIT FROM A SMART800 NUMBER?  It is easier and more cost effective than looking for change or using a calling card, when you have to call the office (or to call home).  You can have an Smart800 ring in the East Coast office in the morning and the West Coast office in the afternoon.  Businesses will frequently put a Smart800 number on a fax line, so sales representatives can place orders from the field, saving money for your company.  A Smart800 is a cost effective way for your workers in the field to call in without using a cell phone or calling card, saving money for your company.  You can run different ads on the Internet, newspapers, etc., each with a different 800 number and be able to see which add has the greatest response.

Realize the full potential of your marketing efforts. Use easy to remember 800, 888, 877, and 866 toll-free telephone numbers. The marketing potential of an organization expands rapidly when using a vanity toll-free number. Sales increase, customer service improves, and because of the heightened brand recognition, your customers know who you are and how to contact you. Marketing efforts can seem almost effortless or become more focused in new product areas or markets. · Marketing campaigns are more efficient and effective · Sales increase · Customer service improves · Brand recognition is enhanced · Customer recall of toll-free number heightens Company’s image is improved. Cleaner advertisement appearance: Multiple addresses and phone numbers clutter ad space. This allows for focusing on the region served, not on the physical address of each site. Marketing

Your customers can keep their current toll-free number! If your customer already has a toll-free number with a different service provider, your customer can easily move it over to the AccessLine platform and take advantage of our low rates and excellent service.

Non business customers can use a Toll Free Number Anyone can have an 800 number!!! College Students: It is more cost effective than the dorm long distance carrier, and your child can call you from anywhere. Huge cost savings over collect calling! Family or Personal 800 Number: You can call your spouse and tell them you are running late, or ask, "Honey, I stopped at the grocery store, do you need anything else?" If you talk for 30 or 60 seconds it will cost only cents. Try finding a pay phone or cell phone that is this inexpensive. In fact, even at 10.9 CPM, it is less expensive than most normal "outbound calls." Traveling: When you are on vacation, or just away from your home, you can call your number to access your answering machine or your voice mail. Home Based Business: If you are just starting a home based business, it may help you appear larger and more established than you are. Calling Card Alternative: It is easier and more cost effective than looking for change or using a calling card, when you have to call home. calling card Marketing: You can run different ads on the Internet, each with a different 800 number and see which add draws the most. New customer base

Do my toll free calls have to ring to the same place all the time? Call routing can be made based on location, date, time or a blend of all 3. A prime routing example is when all calls during a lunch break would be routed directly over to your satellite office for direct customer assistance rather than just simply forwarding to voice mail.

Traditional Toll free AccessLine Smart800 1 Point to Number Fee to change Point to number Monthly fee (MRC) Higher rate per minute No ability to create a schedule No web access Additional products required/no stand alone 2 point to numbers and 1 “on the fly” location User can change location via phone or Web No MRC Lower rate per minute Weekly schedule Customer care available 7 days a week

Smart800 ™ toll free number (800, 888, 877, 866) terminating to a local phone number ONE GUARANTEED LOW FLAT RATE in the continental United States including state- to-state and in state calls. YOU CONTROL WHERE THE CALLS GO! Easily change the "Ring to" number to your existing home, office or cell phone. Do it yourself online! NO SETUP FEES with your Smart800 Value or Standard packages. No fine print, no hidden cost. IMMEDIATE ACTIVATION of your Smart800 number. CUSTOMER SERVICE 7 DAYS A WEEK! Get access to live help for any service questions. GET THE LOWEST RATE without having to buy additional services. Smart800 works on all phones, no new equipment needed. SWITCH AND SAVE! Already have toll-free service? Switch to Smart800 and keep your same number. Smart800

Smart800 ™ Pricing

Smart800 Web interface

Questions on the Smart800 product?