Presentation on theme: "Substitute FAQs SubFinder Overview. FAQs Do I have to have touch-tone service to use SubFinder? No, but you do need a telephone that can be switched from."— Presentation transcript:
FAQs Do I have to have touch-tone service to use SubFinder? No, but you do need a telephone that can be switched from pulse to tone. The phone must be set on the ‘tone’ setting anytime you’re communicating with SubFinder.
FAQs Do I have to call in and register with SubFinder before I can receive job offers? Yes. You won’t receive any job offers until you have registered!
FAQs Do I have to register every time I call in? No. You only have to register once.
FAQs What happens if SubFinder calls me and gets my answering machine? Your answering machine will record some portion of SubFinder’s greeting and narration asking for your PIN. SubFinder will realize that the phone was answered, but will not leave any information regarding the job. SubFinder may call back later and offer you the job again or, if your district allows you to review available jobs, you may want to call in and see if anything is available.
FAQs What if someone in my family answers the phone and it’s SubFinder calling? You have two choices: If you’re home, have the person who answered the phone put the receiver down and call you. SubFinder will ask for your PIN several times, waiting approximately 30 seconds between each request, so you’ll have time to get to the phone before the call is terminated. If you’re not home, you can teach family members to accept jobs for you. If you choose to do this, please make sure they realize how important it is to tell you about the job after they accept it!
FAQs Can an employee request me for his / her absence? Yes, using the web, the employee can select your name from a drop down list of substitutes names. Using the telephone the employee must have your SubFinder ID number in order to do this. You can look up your ID number on SubFinder under Personal Information. It is a 4 digit number designed to be used by employees requesting you. This is not your PIN number. Your PIN is your social security number and is private and to be used only by you.
FAQs What if the days I’m available change from week to week? You can change this information yourself, using your touch tone phone Select Review Personal Information Choose Option 3, to Review the Days of the Week You Can Work. Follow the instructions or prompts to change your available days.
FAQs Can I “shop” for jobs? You can call SubFinder and select Review Available Jobs You’ll hear one job at a time and will be able to accept the job, listen to the job again, or listen to the next job. If you accept a job, you may still review jobs for other dates. You can go to SubFinder from the district’s website and Review Available Jobs.
FAQs What is the difference between marking myself “Unavailable” and marking myself with a “Do Not Disturb”? “Unavailable” means that you can not work for that time period. It doesn’t mean that you don’t want SubFinder to call you with offers for future jobs. For example: If you say that you’re unavailable next Monday, SubFinder won’t offer you a job for next Monday but it may call you Monday evening to offer you future jobs.
FAQs What is the difference between marking myself “Unavailable” and marking myself with a “Do Not Disturb”? When you create a “Do Not Disturb”, you’re telling SubFinder the you don’t want to receive any calls during that time period. You are not telling SubFinder that you can’t work. For example: If you ask not to be disturbed on Monday, SubFinder will not call you on Monday. But it could call you Sunday night and offer you a job for Monday.
FAQs Unavailable and Do Not Disturb If you’re not available to work and you don’t want to receive any call, you would add both items to the specified time period. After adding an unavailable date range, SubFinder will ask you if you still want to receive calls during that period. Indicating that you do not, will also place a Do Not Disturb on your account for the same period.
FAQs If I enter an Unavailable Date Range (for example: a vacation) and return early, can I begin to pick up jobs early? Yes, You must call SubFinder or go the website and select: Review Personal Information Date Range Menu Review a Date Range Remove the Date Range You’ll then be eligible to receive job offers from SubFinder as well as review available jobs.
FAQs If I reject a job for a particular day, will SubFinder quit calling me for that day? No. SubFinder may still call you for other jobs if you meet the criteria.
FAQs If I reject or cancel jobs, will I be automatically removed from the substitute list? No. You will not be automatically removed for rejecting or canceling jobs.
FAQs Do I need to remember my Job Number? Yes. The Job Number is your confirmation that SubFinder has registered your acceptance of the job. You’ll also need this number if you need to cancel the job.
FAQs Will I have the same job number for all of my jobs? No. Every job you accept will have a different Job Number.
FAQs Can I cancel a previously accepted job in the event of an emergency? Yes. Select Cancel a Job Enter the Job Number SubFinder will give you the details of the job and then give you the option to cancel the job. If you try to cancel after the Cancellation Deadline, you’ll be instructed to call the administrator and will be given the appropriate number to call.
FAQs What is my Substitute Cancellation deadline? Each district establishes its own deadline. Downey has set the deadline at _________.
FAQs Will I ever be offered jobs in positions that I did not request? Maybe. You may be called for jobs outside your stated position area(s) if: A special request has been made for you SubFinder has been configured to call substitutes outside the position, only after all matching substitutes have been called.
Substitute Registration Using a touch tone phone, call SubFinder at 562-469-6548 SubFinder will identify itself and ask you to enter your PIN (your social security number). Enter your PIN using the touch tone pad. Once you’ve entered your PIN press the # key. SubFinder will acknowledge that this is the first time you’ve called and ask you to voice your name. Please say your name clearly, as you want it to be heard by other people using the system. When you’re done speaking, press the # key. SubFinder will play back your name for verification. If it’s correct, press 1. If you want to re-record, press 2 and repeat.
Substitute Registration Congratulations, you are now registered! Please note: You must use a touch-tone phone to access the SubFinder system. And remember, you can’t be called by SubFinder until your register!
Substitute Registration Once you’ve recorded your name and accepted it, SubFinder will play your Main Menu. Please choose the option To Review Personal Information. Pay particular attention to options 1To Review Your Phone Number and 3 To Review the Days of the Week You Are Available to Work. If any of your personal information is incorrect, you may change it by following SubFinder’s instructions. For further information, please refer to your Substitute Reference Card.
Substitute Telephone Training for SubFinder Substitute Telephone Training for SubFinder
What is SubFinder? A system using interactive voice response (IVR), similar to those used by banks and airlines, with easy to follow instructions. Absences are reported via touch tone phones or the through the web. SubFinder will use a variety of methods, including position matching, to fill jobs
How will SubFinder Benefit Me? There is the potential for more jobs, particularly for new substitutes, since SubFinder is completely unbiased in its selection process. You tell SubFinder when you want to work: The days of the week you can work Days or date ranges you’re unavailable Days or date ranges when you do not wish to receive any calls – Do Not Disturb You have the ability to review the jobs that you’ve accepted, 24 hours a day, 7 days a week You can “job shop” ahead of time, by calling SubFinder or visiting the district’s website to find out if there are any jobs available for which you’re qualified!
What about Registration? You won’t receive any job offers from SubFinder until you register. Registration, via touch-tone phone, is quick and simple! It only takes a few minutes. You call SubFinder and identify yourself using your PIN – Personal Identification Number. When you register you will: Record your name Review your personal information: Verify your phone number Verify the days of the week you can work
What are Job Numbers? Each absence successfully reported is assigned a job number. As a substitute, you will receive the same job number when you successfully accept the job. Many of SubFinder’s reports use the job number as a reference. Job numbers must be used when accessing an existing job for review or cancellation. Any time you accept a job, make sure you take note of your job number.
Why Will SubFinder Call Me? To offer you a job You may listen to the job more than one time. You could receive more than one call during a specific calling period. To notify you of a job cancellation
What Are My Options When I Call SubFinder? Reviewing your current assignments 1 You can listen to any current and future assignments that you’ve already accepted. You’ll hear all of the details concerning each job. Reviewing available jobs 2 You’ll hear jobs, for which you’re qualified, one at a time. You may either accept an offered job or listen to another.
What Are My Options When I Call SubFinder cont… Canceling an Assignment 3 You must know the specific job number. You must cancel prior to the deadline established by your district administration. Reporting an Absence 4 You must know the specific job number. The dates and times of the absence must fall within a single job that you’ve already secured through SubFinder.
What Are My Options When I Call SubFinder cont…? Reviewing Personal Information 5 Your phone number Your name, as recorded The days of the week you can work The date range menu – to set Unavailable dates or date ranges or Do Not Disturb Your SubFinder-assigned ID number – employees use this 4 digit number to Request you Leaving SubFinder 9
Some Points to Remember… SubFinder must be accessed using a touch-tone phone. Take your time and follow the narration. When accepting a job, always wait for the job number before leaving the system. If you must cancel a job that you’ve already accepted, please do so as early as possible. At a minimum, you must cancel at least___ before the scheduled start time. If you try to cancel within___ of the scheduled start time, you’ll be instructed to call the administrator at the appropriate site. Register as soon as possible. SubFinder can’t offer you any jobs until you register!