Demonstrating IT Relevance to Business Aligning IT and Business Goals with On Demand Automation Solutions Robert LeBlanc General Manager Tivoli Software IBM

2 Adaptive... Organic... Real Time... On Demand An on demand business is an enterprise whose business processes—integrated end-to-end across the company and with key partners, suppliers and customers—can respond with flexibility and speed to customer demand, market opportunity or external threat.

3 How do you begin the journey to on demand? Flexible Financial & Delivery Options ENTRY Where you start depends on YOUR organization’s priorities. Increasing flexibility is a key—business models, processes, infrastructure, plus financing and delivery Business Transformation IT Operating Environment Business Processes

4 Reduce complexity and cost of IT management based on business policies through automation and virtualization technologies. Business flexibility through integration of people, processes and information within and beyond the enterprise On Demand Automation Helps You Build an On Demand Operating Environment Infrastructure Management Integration

5 Demonstrate and Measure IT Value to the Business Demonstrate Business Value with On Demand Automation On Demand Automation Manage and optimize operational processes and IT services based on business policies by automatically sensing and responding to changes Improve Service Levels (QoS) Increase Business Flexibility to Support Change & Innovation Reduce Cost and Increase Productivity Source: e-business on demand attributes and capabilities study, IBM 2003

6 Business and Technology Trends Driving On Demand Automation Rapid Introduction of New Technology  Grid Computing  Pervasive Devices  SOA  VoIP  Video Conferencing  Web Services  Wireless Networks Business Expects More from IT  Facilitate faster, more predictable service  Achieve app efficiencies, support faster growth  Compliance with security policies  Increase competitiveness  Reduce time to market Shifting Paradigms Forcing Silos to Break Down  Compliance  Life-Cycle Management  Security Threats  Virtual Organization On Demand Automation

7 A Structured Approach is Key to Achieving On Demand Automation Success  Manual processes  Ad hoc practices  Reactive and tactically aligned  Resource intensive  Automated processes  Local expertise  Proactive and Predictive  Automated provisioning  Integrated processes  Best practices  Automated, self managed environment  Dynamic provisioning IT Focus Business Focus Basic Managed Predictive Adaptive On Demand Element Management IT Service Management On Demand Management Levels of On Demand Automation

8 On Demand Automation: Tangible and Lasting Benefits Predictive-AdaptiveBasic-Managed Time Maturity Cycle Department effort in weeks Individual effort in days On Demand Automation Service Level Predictability

9 Relationship of Technology Adoption to Process Elapsed Time Maturity Cycle On Demand Automation Process Technology Adoption Process Basic

10 Process Technology Adoption On Demand Automation: Basic to On Demand Maturity Cycle  Configuration Mgmt  Asset Mgmt  Automated Release Management  Security Management  Service Continuity Management  Transaction Performance  Storage Mgmt  Access Mgmt  User Provisioning  Load Distribution  Orchestration  Virtualization Elapsed Time  Event Automation  Help Desk  Resource Monitoring  User Mgmt  Software Distribution  Inventory  Federated Identity Mgmt  Capacity Analysis  Automated Problem Resolution Elapsed Time  Service Mgmt  Availability Mgmt  Capacity Mgmt  Incident Mgmt  Problem Mgmt  Change Mgmt Source: 2003 Tivoli Customer Study, Management Insight Technologies

11 Govern  Intelligent Orchestration  Web Infrastructure Orchestration Correlate  Event Management  System Automation  Workload Scheduling  Capacity Planning  Provisioning  Business Service Management Sense  Inventory  Monitoring  Remote Management  Access Management  Directory Integration  Backup / Restore  Virtualization Improving IT OperationsImproving Business Flexibility Based on IT Process Models (ITIL, CMM, etc.) Improve Service Levels (QoS) Increase Business Flexibility to Support Change & Innovation Reduce Cost and Increase Productivity Levels of Automation Integrated Data Model Change  Provisioning  Distribution  Identity Management  Information Integration  Business Integration On Demand Automation Addresses your Needs

12 New On Demand Automation Offerings and Partners! Increase productivity, business flexibility, and service levels Improving IT Operations Improving Business Flexibility  Infrastructure Simplification  Identity Management  System Automation  Provisioning (Storage, Server, Software, Grid)  Patch Management  Test Environment  15 new OPAL partners  Virtualization Engine  Compliance offerings  Industry Offerings  IGS Automation Assessment  Intelligent Orchestration “IBM is the most credible sponsor of On Demand Automation – 88% of respondents likely or very likely to invest in blueprint” — SWG MI Study 2004 SenseGovern Correlate Change

13 Key Takeaways! Rapid Introduction of New Technology Business Expects More from IT Shifting Paradigms Forcing Silos to Break Down Business processes must keep pace with technology adoption Provide a secure, available and resilient infrastructure that meets the increasing service-level requirements and changing business priorities. Horizontally integrated processes are required to meet business priorities On Demand Automation

14 Take the next steps now! on demand automation helps you move to the on demand world 1.Get educated  Case studies  User groups & Networking  Visit the IBM Solution Center at GigaWorld 2.Develop your strategy  Reduce Cost  Improve Service Levels  Increase Business Flexibility 3.Assess your strengths  Talk to your IBM sales rep or business partner about an on demand Automation Assessment 4.Get started  Pilot on demand automation projects