4. Course Modules Office 365 ProPlus Deployment for IT Pros 01 | Introduction An overview of Office 365 02 | Office 365 for IT Professionals Get an inside look at how the Office 365 team innovates towards delivering an enterprise class service 03 | Getting started with Office 365 In-depth about the Office Telemetry infrastructure, capacity planning, performance, and the Telemetry Dashboard Administration Tool 04 | Deploying Office 365 Details the options and considerations when expanding a pilot Office 365 environment into a production deployment 05 | Office 365 Service Communications 06 | Office 365 Change Management

6. Enterprise-grade cloud services Dynamic workplace Making sense of it all Merging home & work Natural expression Responsible organization Comprehensive tools To do your best work Latest productivity services in Microsoft’s public cloud + the latest apps

9. Traditional IT operations Service Operation Service Desk Operations Management Facilities Management Technical Management Application Lifecycle Management Event Management Incident Management Request Management Problem Management Access Management Service Strategy Business Service Requirements Market, IT Policies & Strategies Service Portfolio Demand Management Financial Management Service Transition Change Management Asset Management Configuration Management Knowledge Management Release Management Deployment Management Continual Service Improvement Improvement Process Deming Cycle Service Design Service Level Management Supplier Management Availability Management Service Continuity Management Capacity Management Information Security Management Service Catalog Management Grow & TransformRun

10. 37% Grow & Transform 63% Run Limits time available to proactively support/enable the business Keeping things running always takes priority Maintain commodity capabilities Skills are too broad and shallow

11. Grow & Transform Run Focus on evolving The business Focus on maintaining the technology MaintainEvolve Outsource commodity focus and activity Reduce platform costs Deliver the latest technologies No build lead time How O365 helps you get there: IT ROI

12. Evolving IT Operations Service Operation Service Desk Operations Management Facilities Management Technical Management Application Lifecycle Management Event Management Incident Management Request Management Problem Management Access Management Service Strategy Business Service Requirements Market, IT Policies & Strategies Service Portfolio Demand Management Financial Management Service Transition Change Management Asset Management Configuration Management Knowledge Management Release Management Deployment Management Continual Service Improvement Improvement Process Deming Cycle Service Design Service Level Management Supplier Management Availability Management Service Continuity Management Capacity Management Information Security Management Service Catalog Management Service Operation Service Desk Operations Management Facilities Management Technical Management Application Lifecycle Management Event Management Incident Management Request Management Problem Management Access Management Service Strategy Business Service Requirements Market, IT Policies & Strategies Service Portfolio Demand Management Financial Management Service Transition Change Management Asset Management Configuration Management Knowledge Management Release Management Deployment Management Continual Service Improvement Improvement Process Deming Cycle Service Design Service Level Management Supplier Management Availability Management Service Continuity Management Capacity Management Information Security Management Service Catalog Management

13. Office 365 helps you focus back on your users

15. Introduction Office 365  Identify the who, what, when, where, and how in accessing resources The Role of IT Professional  Cloud, Synced, Federated