KSU Faculty Orientation 2010 Presented by Information Technology Services

The KSU Service Desk Main Contact for all Technology Issues Frontline for all Technology Depts.   Telephone:X6999  Website:  Hours of Operation during the Semester 7:30 AM – 6:00 PM, Mon-Thu. 7:30 – 5:00 Friday  Hours of Operation during breaks 8:00 AM – 5:00 PM, Mon-Fri.

Campus Technology Depts. Enterprise Systems & Services (ESS) Information Technology Services (ITS) Online Development Group (ODG) Multimedia Development Group (MDG)

Information Technology Services (ITS) Campus Network printing Computer hardware Data Network/Internet connectivity Data cabling Campus main Operator Faculty/student WebPages Computer Labs Software training Desktop Support (PC and Mac) Customer Service (Service/Help Desk)

Technical Support Specialist (TSS) Arts – Business – Education - Health & Human Svs – Humanities & Social Sciences - Science & Math - University College-

Faculty Electronic Accounts

NETID

 Auto-generated and created uniquely for you.  Uses the first initial of the first name, the first 7 letters of your last name and possibly a number. (Ex. Jane Johnson = jjohns15)  NETID is the Identity Management System that allows for a single sign-on for multiple applications and resources.

Electronic Accounts Owl Express Zimbra s & Calendar Files.Kennesaw.Edu GeorgiaView Vista KSU Web ComputerTrain Campus PC Application Preferences

Zimbra Address Book Calendaring Web Access Uses NetID Login and Password Can use with MacMail and Outlook

Files.Kennesaw.Edu Allows you to upload and update your files from anywhere and at anytime over the internet Secure file storage and access for faculty, staff, and students Same NetID authentication as other campus applications Provides an excellent alternative to sending large attachments.

KSU Wireless Network Secure Wireless internet access An integrity scan may be performed to ensure your system is secure For more information, visit: then click on Getting Started

GeorgiaView Vista Web-based course management system used to supplement traditional in-class instruction or conduct courses on-line. Provided and Supported by USG. Online Development Group (ODG) CETL –Advancement of teaching and student learning. –Quality Matters.

KSUWeb Personal Web Pages for Faculty/Staff Dreamweaver training available for assistance with webpage creation

ComputerTrain.Kennesaw.Edu Blended training system Online training for popular software programs Registration for instructor led workshop training and log in with your NetID and password. ** ComputerTrain is powered by Element K, a premier provider of online learning content

Additional Applications SPSS DreamWeaver Captivate Office 2003/2007, Office Mac 2008 SSH-FTP

Computer Equipment Campus Equipment Purchases – BOR policy requires approval from the CIO for all computer equipment or software. Visit Computer moves – Contact KSU Service Desk

Home use Computer Purchases– Dell offers a up to 12% discount to KSU employees: ITS Home PageITS Home Page Free MS Office 2007/2008 for home use Service Desk provides advice on Spyware removal, Viruses, and Popup Blockers. KSU’s Service Desk will not work on Non KSU equipment.

Web Resources  Software Downloads  Workshop booklets  Services for Faculty/Staff and Students  IT Policies Campus Phone Directory

Software Training Online training system ComputerTrain.kennesaw.edu ComputerTrain.kennesaw.edu IT training workshops Faculty requested in class workshops One-on-one assistance – contact KSU Service Desk 1 st Fridays

STUDENT TECHNOLOGY SERVICES

 Main Contact for all Technology Issues for Students   Telephone:X3555  Website:  Hours of Operation during the Semester MON-THU 8:00 AM – 6:00 PM FRI 8:00 AM – 5:00 PM Student Helpdesk

Monday–Thursday 7:00am –11:00pm Friday 7:00am – 5:00pm Saturday 7:30am – 6:30pm Sunday 12:00pm – 11:00pm (during Fall, Spring and Summer Semesters) ITS Computer Lab – BB475 Students need to have NetID to login to computers

 The STS Walk-In Help Desk is located in the ITS Computer Lab (BB- 475)  Available during ITS Computer Lab hours of operation Student Walk-In Services

Computer Lab Services  125 Individual machines, Group labs, Machines for students with disabilities, Wireless hot spots, Macs, Laptop connections  10 Macintoshes - 20 Inch Dual Boot iMACs in 2 Newly Innovated Group Labs  Printers/Copiers  2 Scanners

Computer Lab Software  Windows XP (Operating System)  MS Office 2003/2007  MS Project 2003 (Specific Machines)  Adobe Photoshop 6.0 (Specific Machines)  Adobe Indesign (Specific Machines)  Internet Explorer 7.0  Firefox  Dream Weaver 8.0  MS Front Page  Symantec Anti-Virus (Virus Scanning Software)  SSH/FTP  SPSS  Oracle  JGrasp  SAS

Computer Lab Resources  Lab assistants  Headphones  Wireless access points  Special services lab  Fax services available for small fee

Student Resources  Software downloads  IT Workshop booklets  One on One Software Assistance

and Welcome to the KSU family! Thank you….