1. Introduction to ITS Computing @ SU

2. What we will cover ? Why it is important to you ? Netid account Printing SUmail Public Labs SURA/VPN AirOrangeX Getting Help Safe Computing Myslice (& more) Responsible Computing ResnetBlackboard Expressions Answers DatAnywhere

3. Your NetID Account http://its.syr.edu/netid/ NETID Your personal identifier that provides you access to SU computing resources NETID is public information. Only you should know your password. No one else !!! NETID Self service (password resets / challenge question)

4. myslice.syr.edu  Course Catalog  Register for Classes  Print your class schedule  View Bursar information  Financial Aid Information  Housing/meals Information  Viewing Grades  And more… http://myslice.syr.edu

5. Sumail.syr.edu 50GB in box & 25MB attachments Optimized Outlook experience Web interface & mobile phone support Spam filtering and phishing protection Keep your email address after you graduate Microsoft Office 365 ProPlus – Includes the download and installation of Office desktop applications Visit netid@syr.edu for password managementnetid@syr.edu http://SUmail.syr.edu/SUmail.syr.edu

6. Wireless network (AoX) Wired network (ResNet) –Ethernet cable –Gaming Systems –Streaming Devices –Connected TV’s No Wireless router Telecommunications –Digital TWC Service (TV and coaxial cable required) –Digital Converter Included (if necessary) –Phone Service (additional costs) ResNET Residential network

7. AirOrangeX The SU Wireless Network Wireless access is available through AirOrangeX for laptops and mobile devices. Requires your netid/password for authentication. You will need a device that supports the 802.11ac (preferred) or 802.11n. Don’t use your own wireless routers or Apple AirPorts Go to http://AirOrangehelp.syr.edu for more information.http://AirOrangehelp.syr.edu

8. Safe Computing  Protect your Netid Phishing Password security  Protect your computer Antivirus (Freeware is OK) Firewalls OS updates Backup your important data  Protect the campus network Quarantine process Email denial of service  Protect your identity Social Networking (facebook, myspace, twitter, etc)

9. Responsible Computing It is illegal to download to your computer, copyrighted materials (including music, video, images, games, software, etc.) for which you have not obtained a license through purchase, rental agreement, or written permission from the copyright owner. It is illegal to distribute (share) copyrighted materials using your computer without the written permission of the copyright owner, even if you have obtained a license for the material through purchase or rental agreement. Violating copyright laws is a serious issue that can result in severe legal consequences. Copyright infringement also violates SU's Computing and Electronic Communications Policy and can result in University disciplinary action against students, faculty, and staff. http://its.syr.edu/filesharing/its.syr.edu/filesharing

10. Answers  Answers.syr.edu NetID Credentials  Hardware Support  Software Support  Operating System Specific Pages Mac/Windows/ubuntu/ Linux  SU Application Support Sumail, Blackboard, etc  Updated Regularly SU’s Knowledge base for technical, self-help information!

11. ITS Lab Computers  Public labs vs Department specific labs  Netid is your account to log onto Lab computers  Available software Available software  Public lab locations and hours Public lab locations and hours  Protect your account Restart or Log off after using a ITS lab computer

12. Your Network Drive Never save important information on C:\ drive Save data to your H:\drive to access all across campus 25 GB space available! Can be accessed through ITS labs ResNET SURA / VPN DatAnywhere through drive.syr.edudrive.syr.edu 24/7 availability

13. SURA and VPN  Uses your Netid and password  Remotely access drives  Connect to network printers  Data is encrypted; ensures security and privacy  It is a free service  Windows Users can access drives right from their PC’s “My Computer” or “Computer” folder  Mac users: Manual Configuration requiredManual Configuration This Virtual Private Network (VPN) service enables students, faculty, and staff to access online University information resources and services from off-campus locations https://its.syr.edu/downloads/

14. Printing in ITS Labs Printing accounting system  $20 credit per academic year Duplex printing available Wireless printing available Print Quota Management  Go to printing.syr.edu  View the amount of money credited to your account  View your printing history  Add money to your account using a credit card Information - its.syr.edu/printing/its.syr.edu/printing

15. SU Directory http://directory.syr.edu SU resources on the web http://library.syr.edu/ University Library Resources Student Employment Services http://seo.syr.edu/

16. Walk In Center Located at 1-227 Life Sciences Open 7 Days a Week! Quarantine Services General Computing Assistance U-FixIT! – We’ll provide the tools! Trouble Shooting Services Full list of services on answers!answers!

17. Bb Mobile

18. Getting Help Web Resources https://answers.syr.edu https://its.syr.edu https://help.syr.edu Phone Assistance 315-443-2677 Academic Year 8am – 5pm M – F Live Support Summer 8am – 4:30pm M – F Live Support Year –round Weekend and after hours call to leave a message

19. Accessibility The Syracuse University Office of Disability Services (ODS) works with students to provide support and accommodations that are necessary and appropriate. To learn more about SU’s commitment to inclusion and accessibility visit: http://syr.edu/accessiblesu/index.html

20. Have a Great experience at Syracuse University I nformation T echnology and S ervices