1. Booth Computing Services 2010

2. Agenda Who’s in CS? What We Do… Resources Labs and Study Rooms Portal Accounts Responsibilities What Do I Do First? How To Contact Us

3. Who’s in CS? Ligia Moreno Executive Director Steve MullinSenior Associate Dir, Helpdesk, Desktop Management and AV

4. What We Do… Support academic and administrative users. Support approximately 425 staff, 180 faculty and 3500 students. Maintains computing labs and group study rooms at Harper Center, Gleacher Center, Singapore and London locations. Provides Help Desk support for student computing services. Broadcasts critical alerts, warning messages and updates to the entire Booth community.

5. Computing Resources Available Computer Labs Open the same hours as the building. The labs are staffed for certain periods of time. A phone located in the lab directly connects users to the Help Desk. Booth Website http://www.ChicagoBooth.edu Booth Portal http://BoothPortal.ChicagoBooth.edu Computing Services Website Portal - Chicago Booth Computing Services Help Desk HelpDesk@ChicagoBooth.eduHelpDesk@ChicagoBooth.edu or 773.702.7414. Open 8:00 AM – 6:15 PM. Emergency phone available from 6:30 PM – 10:00 PM and S-S 8:00 AM – 10:00 PM.

6. Labs and Study Rooms LocationsHoursResources Harper Center 5807 South Woodlawn Ave. Sunday – Saturday 6:00 AM – 1:00 AM  Main Lab – C50 –50 PCs, 2 Local printers, 5 Network printers, 1 scanner terminal –4 Research terminals: Bloomberg, DataStream and IFS  Career Research Center has 6 PCs, 2 network printers and 1 research terminal  31 Group Study rooms, 2 Media Carts in Study Rooms C46 and C47  8 Email Stations Gleacher Center 450 N. City Front Monday – Friday 6:00 AM – Midnight Saturday – Sunday 7:00 AM – Midnight  Lab – Room 110 –30 PCs, 2 Local printers, 3 Network printers,1 scanner terminal –4 Research terminals: Bloomberg, DataStream and IFS  3 Fisher Library PCs  28 Group Study rooms

7. Labs and Study Rooms LocationsHoursResources London Monday – Friday  14 Group Study Rooms  Resource Center  2 student Photo Copiers Singapore Monday – Friday 7:00 AM – 7:00pm (non - Class week) Sunday – Saturday 7:00 AM – Midnight (Class week)  15 Group Study Rooms  Business Center – –2 PCs, 1 network printer, 1 scanner terminal  Reading Room – –2 PCs, 1 network printer  Career Research Center – –2 Research terminals

8. Portal Booth Portal - One stop for all your Booth resources  Public Home Page  Traffic Light – system status  Community, Faculty and Course Directories  Public Calendar  Student Home Page  Projects – simple collaboration tool including; document sharing, bulletin board postings, threaded discussions and more  My Courses list

9. Accounts Labs E-mail – Quota 1 GB Portal P Drive – Quota: 1 GB Accellion File Sharing Service Research Grid  Running large empirical/statistical and computational jobs  Accessing software packages such as STATA, SAS, MATLAB, etc. Passwords  Self Service password resetting on the portal Printing  No quota for XP students. Email Alias  Self claim an email alias Wireless Networking N-Radio Compliant only VPN Personal Web Page – 10 megs Home.uchicago.edu Chalk Passwords http://cnet.uchicago.edu.http://cnet.uchicago.edu Self Service Password reset. Click on the Change your Cnet password, even if you’ve forgotten it link. Information Technology Services (ITS) can be reached by calling 773.834.TECH or 1.773.834.8324 Booth Accounts CNetID Account

10. Connecting to Resources Connectivity software is already on your computer  Visit the Computing Services website via the Portal for more information on Help Guides for :  Access to the VPN.  How to use and access the Research Grid.  Set up a connection to the Wireless network.  How to set up Wireless printing. ITS Connectivity package  A connectivity package with free Antivirus and Firewall is available online at http://security.uchicago.edu/.http://security.uchicago.edu/

11. Responsibilities Reliable provider of services and facilities Timely communication on important issues Support through advice and instruction Respect and adhere to Booth’s technology abuse policies* Use shared resources with consideration Report problems to the Help Desk Security - Keep your computer secure - Update antivirus software - Update with current patches Computing Services Students * Please review the university technology abuse policies as well!

12. What Do I Do First? Reset Your Password Set up Your Security Questions and Answers Claim your CNet ID Connect to the Wireless Network Connect Your Handheld Device Set up Your Outlook / Entourage Claim an Email Alias Connect to Your P Drive

13. How to Contact Us Monday – Friday 8:00am – 6:30pm Phone: 773.702.7414 Email: helpdesk@ChicagoBooth.eduhelpdesk@ChicagoBooth.edu Walk-up: Harper Center Suite 205

14. Any questions? Thank you and Welcome to Chicago Booth!