2. WCL Office of Technology Student IT Services Korin Munsterman Director, Office of Technology August 2007

3. First Things First - Student Help Desk is on the 2d Floor of the Pence Law Library 8 am – 6 pm, Monday through Friday comptech@wcl.american.edu Tel 202.274.4361 Online Support Request form: http://www.wcl.american.edu/techres/complab/trouble_ticket.cfm http://www.wcl.american.edu/techres/complab/trouble_ticket.cfm Media Services (Audio-Visual) is located in Room 393. mcc@wcl.american.edu Tel 202.274.4479 Web Staff can be reached at webmaster@wcl.american.eduwebmaster@wcl.american.edu

4. Where can you get training? Online Training – www.wcl.american.edu/techres Online Training Link www.wcl.american.edu/techres Login: student@wcl.american.edu PW: 4801mass

5. Web Resources – Class Notices http://www.wcl.american.edu/registrar/coursesapp/notices/signup/add_all.cfm Accommodated Students https://www.wcl.american.edu/studentaffairs/accommodations/login.cfm Outlines Database www.wcl.american.edu/sba/outline_databank/search_outlines.cfm Judicial Clerkships Database http://www.wcl.american.edu/ocs/ocsapp/clerkship_search2/index.cfm

6. Podcasting WCL Podcasting & Webcasting – As of June 1, over 258,000+ downloads of Public Podcasts 53,000 downloads of Class Podcasts* (Available via Blackboard) Podcasts of Interviews & Events - http://www.wcl.american.edu/podcasts/ Create a Custom Podcast http://www.wcl.american.edu/podcasts/ http://www.wcl.american.edu/podcasts/ Webcasts: Total 437 Total Views: 15,000+ www.wcl.american.edu/techres/webcasts.cfmwww.wcl.american.edu/techres/webcasts.cfm

7. OIT Services Computer Lab – The primary student computer lab is on the 2d Floor of the Pence Law Library. If the Library is open, this lab is available. Help Desk Support hours are from 8:00 am to 6:00 pm, minimally. Applications installed include: Word, Excel, Powerpoint, WordPerfect, Firefox, IE, Adobe Standard, DeepFreeze Stand Alone – Resume Printer, Flatbed and Multipage Scanner

8. OIT Services Website Development – Web space is granted to every student organization through the WCL Office of Technology's Web team. For detailed instructions, Student Organizations should visit: http://intranet.wcl.american.edu/techres/website.cfm

9. OIT Services Loaner Laptops Available at the Pence Law Library Circulation Desk On Loan for 5 Days Spare Power Adapters, USB Drives & Hubs, Network Cables Available at the Student Help Desk Class Recording ***Media Services will only record courses if the request comes from the Instructor or the Dean of Student Affairs*** VHS Tapes are then available at the Circulation Desk for viewing in the library.***

10. OIT Services Internet Kiosks – Lobby 5 th Floor 6 th Floor Westlaw and Lexis Printing Availability – 2d Floor Pence Law Library 6 th Floor – Room 615A Near the Law Review

11. OIT Services Blackboard – blackboard.american.edu Course Management Software Enrollment is Automated through AU Registration System. Listings can get long. Instructions on Blog how to clear list Course Materials, Syllabi, Podcasts*, Documents, Slideshows, etc. ExamSoft – *** WCL will NOT provide Windows laptops for Mac students Windows Only – Unless have Mac with Boot Camp One Week pre-install and testing required Prohibits access outside of the ExamSoft application.

12. OIT Services Clean Access – Summer 2007 What is it? Clean access is a solution provided by Cisco, Inc. that performs network validation. The software performs the following functions: Requires authentication to the network Validates whether the system connecting to the network meets the minimum security standards Quarantines the system until it meets the minimum security standards Provides access to the remediation sites Once the system is validated as “clean,” allows access to the network

13. OIT Services Clean Access Why is WCL implementing it? Each semester, student machines are introduced to the campus that potentially contain harmful viruses and malware. During the first few days of every semester, worms and viruses attempt to spread to unpatched/vulnerable machines. To protect the WCL network, we must insure that virus software and operating system critical updates/patches are current and maintained. CCA – Effective for WCL to protect the network Saves time for the User Protects the User’s Computer

14. OIT Services Clean Access How long do the validation checks take? Typically, in pilots to date, the checks take between 15 and 30 seconds. What can you in advance of WCL’s implementation to prepare?  Make sure your Operating System is Legal  Apply all Updates and Patches  Apply the latest AntiVirus updates and definitions

15. Questions???