Harvard Phone Service Bundles – DRAFT 2.0 Under development - sample Service Bundle Voic End User Feature Portal Supports > 1 line On-line Phone Directory Single Number Reach Supports > 1 Device Soft Phone Client laptop Soft Smartphone Mobile Client Supports up to 10 Devices Essential XX EnhancedXXXXXSupports 2 devices if Soft client is not used X (Soft Phone or Soft Mobile, not both); Does not support iPAD X (Soft Phone or Soft Mobile, not both) PremiumXXXXXXXXX Note: Verizon may offer a jabber only client option in the future

Harvard Phone Use Cases – DRAFT 2.0 Target Group or RoleUser RequirementsService Device TypeService Bundle Open, common and wall areas, labs, and very basic desk phone users Users or areas with very basic telephony office needs; no directory or speed dial buttons. Includes voic and speaker phone. 10/100 interface to the desktop. Cisco 3905Essential Service Traditional staff or faculty member Desk phone users on campus with moderate to high telephony needs Supports 2 directory numbers, 4 soft keys, directory button, speakerphone and voic included.7841 supports 4 directory #’s and GigE interface to desktop. Cisco 7821 or 7841Enhanced Service Executive staff or faculty member Users requiring an enhanced color desk set with up to 5 directory numbers and 4 software programmable keys. Also includes voic , single number reach, soft phone and single number reach for up to 10 devices. Gig E interface to the desktop. Cisco 8851Enhanced Service Administrative member managing multiple lines (call coverage) A high powered administrator who manages and covers phone functions for many users in his or her department. Support for 16 directory numbers (or more with sidecar). Large display. GigE interface to the desktop. Cisco 7861Enhanced Service Large conference rooms Conference rooms with interactive needs; high quality speaker phone and option for distributed microphones. Cisco 8831Enhanced Service Mobile staff or faculty member; International user; Work from Home user Users who don’t have a desk/office or are very mobile in their job role. Smartphone with extended mobility features, soft phone, voic , single number reach for up to 10 devices. No desk phone. Choice of supported smart phone (Android, iPhone) Premium Service

Harvard Phone User Profiles and Use Cases – DRAFT 2.0 Target Group or RoleUser RequirementsService Device TypeService Bundle Single line w/multiple mailboxes (menu driven) Single line with multiple voic boxes; multiple TAs or TFs share one desk phone. Cisco 3905Essential Service w/voic Shared Primary Line Up to 5 uses of the same line on multiple sets on the same floor. Cisco 7841Enhanced Service – other options for this may exist – call blast, shared call appearances Virtual lines (SDN)- still needs definition Software defined numbers with no set endpoint. Shared DNs across multiple endpoint (up to 10 endpoints) No endpoint Premium Service Multiple users accessing one Jabber Client/device Shared Jabber Softphone on one device, used by multiple people (requires authentication via different user credentials) Jabber Softphone Client on user computing device Enhanced Service BYOP (cell phone) – see separate matrix for detailed options User opts into Harvard BYOP program. User may choose to have a jabber client on the cell phone w/a Harvard telephone number OR simply use their cell number Personal Cell phoneEssential, Enhanced or Premium Service for Harvard number, OR no service for use of cell number Job Share Single device associated with multiple users (different telephone lines) Cisco 7841Enhanced Service Call Center (CIC), Elevator, alarm, blue light, fax and student lines, emergency, battery operated phones Services that are exempt from VoIP service at this time, will potentially shrink over time, or require equipment investments or additional research NoneThese service types will stay on analog legacy Centrex Notes: Use Cases and Service Bundles still under development; Phones are ADA compliant 3

Harvard Phone BYOP Options (assumes no desk phone) – DRAFT 1.0 Use Case/OptionDescriptionProsCons 1 Cell Phone with No Harvard Telephone Number Uses only the cell phone number No Harvard Phone service provided Voice calls utilize carrier cellular voice plan Cell number can be published in the Harvard Directory No charges for Harvard Phone service No 5 digit dial capability No access to Harvard corporate directory 2 Cell Phone with a Harvard Number that forwards to the Cell Phone number Cell or Harvard number can be used Harvard Phone “essential” service required No jabber client provided User can forward Harvard calls to the cell number Ring no-answer goes to Harvard voic Voice calls utilize carrier cellular voice minutes May publish a Harvard number to the community Self service portal can be used to manage forwarding of calls Uses a lower cost Harvard Phone service bundle Incurs a Harvard Phone service cost No 5 digit dialing available No access to Harvard corporate directory No outgoing caller-id of the Harvard number (cell number is shown) Voice mail messages may go to cell phone or Harvard voice mail 3 Cell Phone with a Harvard Number and Single Number Reach (SNR) Cell or Harvard number can be used A Harvard Phone “enhanced” service is required w/SNR No Jabber client provided on cell device When Harvard phone # is dialed, all devices defined by the user will ring Ring no-answer goes to Harvard voic Voice calls utilize carrier cell voice mins May publish a Harvard number to the community Self-service portal can be used to manage SNR options Incurs a higher Harvard Phone service cost No 5 digit dial capability No outgoing caller-id of the Harvard number 4 Cell Phone with a Harvard Number and Jabber Mobile client Cell number or Harvard number can be used A Harvard Phone “enhanced” or “premium” service is required Jabber client is provided on cell device Ring no –answer goes to Harvard voic Voice calls on Harvard number utilize carrier cellular data usage plan or WiFi (selectable), not cellular voice mins. May publish a Harvard number to the community Access to Harvard corporate directory 5 digit dialing through the jabber client Outgoing caller ID provided Can utilize Wi-Fi where available to eliminate or minimize data charges Incurs a higher Harvard Phone service cost Voice calls going over carrier cellular data channel (non-WiFi) will increase data usage and potentially cost for data usage plan Voice call quality may vary on WiFi and cellular data networks

Harvard Phone BYOP Options (assumes no desk phone) – DRAFT 1.0 Under development OptionTelephone Number Available for use Harvard Phone Service Required (Minimum) Jabber Client on Cell Device* Network Used for Voice Calls 5-digit dialing capability Access to Corporate Directory Outgoing Caller ID Voic (VM) Harvard Phone Service Cost Cell Phone with No Harvard Telephone Number Cell OnlyNoneNoCarrier Cellular Voice No Cell NumberCell VMLow Cost – No Harvard Phone Service Cell Phone with a Harvard Number that Forwards to the Cell Phone number Cell or Harvard Number Yes – Essential NoCarrier Cellular Voice No Cell NumberCell VMMedium Cost – Incurs lowest Harvard Phone Service Cell Phone with a Harvard Number and Single Number Reach (SNR) Cell or Harvard Number Yes- Enhanced NoCarrier Cellular Voice No Cell NumberCell and Harvard VM Higher Cost – incurs medium Harvard Phone Service Cell Phone with a Harvard Number and Jabber Mobile client Cell or Harvard Number Yes- Enhanced YesCarrier Cellular Voice, Cellular Data and/ or WiFi Yes Cell or Harvard Number Cell and Harvard VM Highest Cost – incurs medium Harvard Phone Service and may increase carrier data usage charge *Note: A softphone client (jabber) may be used as an option on laptops/desktops as well. This requires an Enhanced or Premium service depending on the number of devices required.