1. Verizon UCCaaS Telephone Instruction 7841 Set, Harvard Voicemail
Instructor: Class Duration: 60 minutes
Cisco 7841 Telephone set orientation
Basic Call Handling features
Harvard Voic
For more information go to:

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What is Harvard Phone?
A new phone system designed to help you communicate more effectively:
Mobile
Make and receive calls from multiple devices (mobile, desk, computer)
Web access to change your user preferences from anywhere
Simple
Easy to use features through softkeys and new technology
Common platform; University-wide with phone directory at your fingertips
Enable
Suite of self-service tools to get you what you need faster
Communicate the way you want to through chat, video, screen sharing and/or telephone
A Cloud-based phone system managed by Verizon using Cisco technology
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What to expect
A new desk telephone
Service is delivered via the data network
A new voic box
Same service as today, but its moving to the cloud
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4. More Features Coming Soon
Web Portal (coming soon)
Login using your HarvardKey
Update your user preferences even when you’re out of the office
Take calls on the device of your choice using Jabber (coming soon)
You have the option to make/receive calls using your HU number from any device you select
Callers dial your HU number. It will ring the device you selected
When you dial out, your HU number appears to the called party – not the number of your device
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Cisco 7841 Telephone
2- Phone screen
3- Programmable feature buttons, Up to 4 lines
1- Handset light strip
Line button LED’s:
Amber light = incoming call
Green light = solid green, your active call flashing green, your call on hold
Red Light = shared line in use
17- Handset
16- Messages button
15- Applications button
14- Contacts button
13- Volume button
4- Softkey buttons
5- Navigation and select button
6- Hold/ Resume button
7- Conference button
8- Transfer button
9- Speakerphone button
10- Headset button
11- Mute button
12- Key pad
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Fixed Feature Buttons
Transfer
Transfers a call
Conference
Creates a conference call
Hold
Places a connected call on hold
Navigation
The Navigation button allows you to scroll through mennus, highlight items and move within a text-input field
The Select button (center of Navigation button) allows you to (1) select a highlighted item and (2) wake the phone from sleep mode
Speaker
Toggles the Speakerphone on/off
Selects the speakerphone as the default audio path and initiates a new call, selects an incoming call or ends a call; during a call, the button is lit green
Mute
Toggles the microphone on/off during a call
When microphone is muted, the button is lit red
Headset
Toggles headset on/off
Selects headset as the default audio path and initiates a new call, selects an incoming call or ends a call; during a call, the button is lit green
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Fixed Feature Buttons
Applications
Accesses applications such as Call History, Administrator settings and phone information
Contacts
Accesses the Corporate directory
Messages
Speed Dial to voic
Volume
Controls the handset, headset and speakerphone volume (off-hook), and the ringer volume (on-hook)
Silences the ringer volume on the phone for an incoming call
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Dialing Instructions
Internal Calls (within HU): Dial 5-digit extension
External Calls (outside HU): Dial digit telephone number
Emergency Services: Dial or
NOTE: If you accidentally dial 911, please do not hang up
If you do a police officer will likely be dispatched
Stay on the call and explain the error to the dispatcher
This error most often occurs when dialing internationally
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9. What’s new about 9-1-1: Important Safety Tips
Location details are tied to the phone itself, not to where it is plugged-in
Please tell us when you move your Harvard Phone
If you are moving your phone to another floor or building, please call (617) or to update your phone address information
No action is required for moves of fewer than 24 hours
Calling from your cell phone?
Use the cell phone keypad only
Do NOT use the Harvard Phone Jabber client
To help ensure emergency responders find you:
Repeat the number and your location to the operator.
Use specific details including floor/ room location/ building quadrant.
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Placing Calls
Cisco provides several ways to perform the function to suit individual user preferences:
To access dial tone, choose an option before you dial the number:
Lift handset or
Press or
Press New Call softkey or
Press OR
You may dial the number first and then:
Press Call softkey or
One of the other options listed above
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11. Answering and Ending Calls
Cisco provides several ways to perform the function to suit individual user preferences:
Answering a call:
Lift handset or
Press amber flashing line button or
Press Answer softkey or
Press o or
Press
Ending a call:
Replace handset or
Press Cancel softkey or
Press or
Press Headset button
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12. Holding and Retrieving a Call
Cisco provides several ways to perform the function to suit individual user preferences:
Placing an active call on Hold:
Press (line button will flash green)
Retrieving a call from Hold:
Press Resume softkey or
Press green flashing line button or
Press
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Call Waiting
While on a call, a second call may ring to your number. You will hear a tone and see a flashing light on your line key:
Answering the second call:
Press your flashing line button (initial call automatically on Hold)
Toggle between calls:
Press your flashing line button (each call automatically on Hold)
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Transferring Calls
While on an active call:
Press (call automatically on Hold)
Dial 5-digit extension to receive the transferred call
(optional) When party answers, announce pending transfer
Press
If the called line is busy or does not answer:
Press Cancel softkey
Press Resume softkey or
Press flashing line button of held call
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15. Placing and Diverting Calls to Voicemail
Transferring an active call directly to voic
Press (call automatically on Hold)
Press * key, then dial 5-digit extension of the destination mailbox
Press
Calling a HU voic directly (without ringing the telephone):
Sending a ringing call to your voic (without answering it):
Press Decline softkey (call stops ringing and is sent to voic )
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Conferencing Calls
While on an active call (repeat each step to add callers):
Press (if needed, press More to scroll softkeys)
Dial number to be added (including yourself, max of 4 on the call)
(optional) Announce the pending conference
Press to join all parties
If an added line is busy/does not answer or party refuses to join:
Press Cancel softkey to remove that call
Press Resume softkey to reconnect to conferees or
Press flashing line button to reconnect to conferees
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Forwarding Calls
To forward all incoming calls to another number:
Press FwdAll softkey
Dial 5-digit extension or digit external number to receive calls
To forward all calls to voic
Press
To deactivate forwarding of calls:
Press FwdOff softkey
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Do Not Disturb
Temporarily silences audible ringing on your telephone. (When your telephone rings, you hear a short tone followed by only visual indication of an incoming call. Answer the call or let it go to the coverage path):
To activate:
Press DND softkey (if needed, press More to scroll softkeys)
Confirm the feature is active on display screen
To deactivate:
Confirm the feature is deactivated on display screen
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19. Voicemail Messages is Moving to the Cloud
Voice mail access number changes:
Features and functions will remain the same, nothing new to learn
You will need to set up a new voice mail box
For Step-by-Step instructions go to: and click on the Voice Mail Information Guide link.
Messages on the former voic system will not automatically transfer to the new system.
To save previous messages in your former voic box:
Dial to access the former voic system
Login to your former voic box
Forward messages to your new voic box (on the new system)
Message will be sent to your voic box (on the new system)
(if you elected to use the option on the new system, a message will also appear in your )
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Voic Update
Like the menu prompts, many functions of the new voic system will be the same as the existing system. One key improvement:
When your telephone and voic box are converted, you will receive a copy of your voic message (an .wav file) in your
There are plans to roll out additional features:
Remote access for you to manage your voice messages via a web portal
A single voic box for all messages made to your HU telephone number (regardless of device or where call was ringing)
To view expanded user guides and tutorials, go to:
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Support Resources
HUIT will support you as we roll out this amazing new technology:
The Learning Center (for helpful tutorials, presentations and FAQ)
For Incident Support, contact the HUIT Service Desk
Call: (617)
(c) Copyright 2015 ProComm Solutions, Inc. All Rights Reserved.