Unit 8: Implementing Training and Presentations Skills 1 © SHRM 2009

Unit 8, Class 1: Implementing Training and Presentation Skills Learning Objectives: By the end of this unit, students will: > Identify the key tasks done to prepare for training. > Determine appropriate room layout for training. > Prepare a program outline. > Create an effective PowerPoint presentation. > Conduct an effective training presentation. 2 © SHRM 2009

Unit 8, Class 1: Implementing Training Review: Planning the training program: > Purpose of training. > Goals and outcomes. 3 © SHRM 2009

Implementing Training Audience How many trainees? Background/current skill and knowledge level. Practice conditions. Motivation and attitude toward training. 4 © SHRM 2009

Implementing Training > Space Room: size, comfort level, distractions. Equipment availability. Determining best seating arrangement. 5 © SHRM 2009

Classroom-Style Seating Noe, 2008 © SHRM 2009

Conference-Style Seating Noe, 2008 © SHRM 2009

Horseshoe Arrangement Noe, 2008 © SHRM 2009

Fan-Style Seating Noe, 2008 © SHRM 2009

Implementing Training > Time and location Company meeting room or off-site? Time of day/multiple days. Organization deadlines. 10 © SHRM 2009

Selecting the Trainer Who will conduct the training program? > In-house staff. > Subject matter expert. > Outside consultant. 11 © SHRM 2009

What Else? Trainer Administrative support Audience Room Training equipment Materials and handouts Food What else? 12 © SHRM 2009

Outline Write an outline for all the details of your training program. 13 © SHRM 2009

Unit 8, Class 2: Presentation Skills FIRST - Know your audience! > Who are the learners? > Why are they here? > What do they want to get from the training? > What do they need to be successful? Design content and training activities to meet needs of the audience. 14 © SHRM 2009

Presentation Skills An effective presentation includes: > Content. > Structure. > Packaging. > Human element. 15 © SHRM 2009

Preparing for the Presentation To fail to prepare is to prepare to fail. Take care of the details in advance: > Room setup. > Printing/handouts. > Audio-visual equipment. > Training materials and supplies. > Food. 16 © SHRM 2009

Preparing for the Presentation Prepare: > Organize your presentation logically. > Tailor presentation to situation and audience. > Use notes or an outline. Practice: > Rehearse and time your presentation. > Practice the activities. > Know how to use audio-visual equipment. Prepare to answer questions. 17 © SHRM 2009

It’s Presentation Time Greet participants and establish rapport. Start on time. Review your agenda. Ask for and encourage participation. Monitor timing. Save questions for the end. Review learning and summarize. End on time. 18 © SHRM 2009

Delivery Voice: > Volume, tone, pitch, pace. Body: > Eye contact, facial expression, gestures, posture. Listening: > Active listening. Answering questions. Nerves. 19 © SHRM 2009

Answering Questions: Do’s and Don’ts Things to remember for answering questions: Do: > Anticipate questions in advance. > Listen carefully to what is asked. > Ask for clarification if you don’t understand. > Answer completely. > Treat the questioner with respect. Don’t: > Show that you feel the question is inappropriate. > Divert the question to a different point. > Put down the questioner. > Argue with the questioner. 20 © SHRM 2009

Closure Summarize learning. Transfer of training: > Job aids. > Next steps. > Obstacles to transfer. Assessment. 21 © SHRM 2009

Practice Your Training Presentation 22 © SHRM 2009