WolfWise Mobile Support Training for IT Staff Office of Information Technology May 13, 2009 May 21, 2009

Training objectives IT staff training In addition to this class, we’re holding two sessions for WolfWise Migration Support Training for IT staff. Objective: Provide IT staff with knowledge of WolfWise mobile device integration options for their end-users and an opportunity for Q&A with OIT staff experienced with configuring these services

Challenges Variety of devices and high frequency of mobile/pim/smartphone hardware device offerings Use of these devices is highly personalized and user-specific. Variety of connectivity options, including tethered vs. untethered, wireless (bluetooth, wifi, cellular data services)

Technical architecture See PDF on WolfWise website at:

WolfWise Mobile Device Support options 1.Blackberry Enterprise Sever (BES) High-touch., paid service. Approx. 300 users on campus 2.GroupWise Mobile Server (GMS or GWMS) for Windows Mobile et al. Free service. OIT provides limited support (canned vendor docs) 3.NotifyLink for iPhone Paid service through OIT. Outsources support to vendor, who provides hosted solution 4.Direct IMAP connection for only Free service. OIT provides limited support (docs for connection setup) 5.GWWEB provides Wireless Markup Language (WML) interface

Support structure in OIT Tiered support Tier 1 - NC State Help Desk. Call logging and triage. Tier 2 - Local IT support in collaboration with new WolfWise support position Tier 3 - Campus Messaging

Blackberry Enterprise Server Blackberry Enterprise Sever (BES)  High-touch., paid service. Approx. 300 users on campus  Supported by OIT at Tier 1, 2 and 3 levels  Supports push and calendar sync  Supports GroupWise Instant Messenger (GWIM) with free client  Ordering info on WolfWise website: NOTE: one-time setup fee of $200 is going to be changed to include an annual service fee. Changes not yet determined but likely to take effect July 1.

GroupWise Mobile Server (GWMS) GWMS  Free service. Approx. 150 users on campus  Supported by OIT only at via documentation. Community-support  Supports OTA (over the air) setup of various smartphone OS’s including Windows Mobile and Symbian  Supports and calendar sync with directory integration  Does not support GroupWise Instant Messenger (GWIM)  Documentation on WolfWise website, including list of supported OS’s and devices:

GroupWise Mobile Server (GWMS) Use vendor presentation for more info

NotifyLink for iPhone NotifyLink  Paid service. $138/year. Tested on campus this spring.  Vendor provides support, with accounts and payment administered by OIT  Capabilities: and calendar OTA syncing (uses native iPhone apps) Exchange-like push new mail/appt notification appt reminder notification  Drawbacks: can only schedule posted appts will not provide access to mail prior to syncing initial folder subscription issue no high priority notification  Documentation:

Direct IMAP connections IMAP Clients on smartphones with internet access Scheduled pull can approximate push . Features limited by smartphone’s client. Providers may block port 25 SMTP. Use their SMTP servers. Set up Consult device’s client instructions Server: gwimap.ncsu.edu or unityid.mail.ncsu.edu with SSL on Port 993 NOTE: WolfWise requires IMAP over SSL. Cyrus supports SSL but does not require it.

GWWEB provides WML interface WML-enabled web browsers on smartphones with internet access (GW web client) Capabilities: very similar to regular web client, but optimized for mobile devices calendar address book Drawbacks: no busy searching can't send attachments lack of notifications pull, not push Support/Documentation: WebAccess is fully supported by OIT Usage documentation:

GW Instant Messenger Free Blackberry client. No GWIM client available on other smartphones. Offers an integrated directory and encryption. All WolfWise users have access automatically. Open-source Pidgin chat also supports the GroupWise Instant Messenger protocol. Chat rooms are possible – OIT would like to gauge interest to determine whether to support his feature. Server: gwim.ncsu.edu Port: 8300 NOTE: Pidgin does not support the chat room feature.

Cellular vendor contacts Vendor contacts (4/2009, alphabetical order) Alltel: Trey Barnes at (919) , Cingular: Dawn Hayes at (919) , Sprint/Nextel: Marilyn Blanchard at (919) , Verizon: Michael McCown at (919) , (this is not best contact -- Brian (this is not best contact -- Brian Retterson)

Looking ahead… GWMS moving to ActiveSync Current GWMS service is based on Intellisync by Nokia, which has announced discontinuation of the product. Novell has announced a replacement solution based on ActiveSync, but will continue to support the current Intellisync based GWMS service for two more years ActiveSync solution will provide more options, including support for iPhones GroupWise Web Client GW8 has new version with improvements to be evaluated after Oracle Calendar migration.

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