EASTERN AREA March 19, 2015.  Renewed Customer Focus  Repositioned IE&O as an Educational Resource  Redefined the Vision for issues management  New.

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Presentation transcript:

EASTERN AREA March 19, 2015

 Renewed Customer Focus  Repositioned IE&O as an Educational Resource  Redefined the Vision for issues management  New positions aligned with industry needs 1 INDUSTRY ENGAGEMENT AND OUTREACH WHO WE ARE Judy de Torok

2  Promote Value of the Mall WHAT WE DO -EMA Job Study Promotions Calendar -Government Mail Day -PMG Industry Meetings -HQ Speakers Bureau -“Mail Happens Here” -Webinars

3 HOW WE COMMUNICATE

4 EDUCATING CUSTOMERS NATIONAL POSTAL FORUM Mission Statement “To assist the USPS in building relationships with and educating mailers in the most effective and efficient use of the products and services offered by the USPS.”

NPF CUSTOMER FEEDBACK WHY DID MAILERS ATTEND?

6 KEY PROGRAM ELEMENTS 2015 PROGRAM HIGHLIGHTS  Keynote sessions lead by USPS Executive Leadership Team – Hear first-hand information about USPS strategic programs.  Opportunity to meet and network with mailing industry leaders, including USPS officers.

7 KEY PROGRAM ELEMENTS 2015 HIGHLIGHTS  Mail Certification: Executive Mail Center Manager (EMCM) & Mail Design Professional (MDP)  Sunday: National Area Focus Group meeting & PCC Opening Session; Monday and Tuesday General Sessions  Mailpiece Design Analyst Consultation; Customer Award Ceremony – Best Practices; BSN eService Booth

8 CUSTOMER EDUCATION  Mail Center Operations WHY SHOULD YOU ATTEND NPF 2015?  Workshop Tracks:  Over 130+ Educational Workshops

9 CUSTOMER EDUCATION  Addressing  Business Intelligence Data  Mail Prep  Safety & Security  Shipping Mail Center Operations

10 CUSTOMER EDUCATION  Mail Center Management  Personal Development  Leadership

11  Cross Media  Data Analytics  eCommerce  Innovation and Technology  Social Media CUSTOMER EDUCATION

12 CUSTOMER EDUCATION  Colleges and Universities  Global Mailing and Shipping  Government  Non-Profit  Postal and Industry Partnerships

13 GROWING PCCs PCC ACTIVITIES at NPF 2015  PCC Opening Session: PMG welcome to industry attendees, Area & local Postal Leadership  PCC Workshops – featuring education, communication, membership, policy issues  PCC Peer-to-Peer Roundtables  PCC Booth …and much more

14 GROWING PCCs September 21 – 25, 2015 NATIONAL PCC WEEK

15