1. Chief Operating Officer
Baltimore
CAPITAL METRO Area
Focus Group
Northern Virginia
Capital
Richmond
Greensboro
Mid-Carolinas
Greater
South
Carolina
Atlanta
David E. Williams
Chief Operating Officer

2. Agenda Opening Remarks Service Performance Operations Update
Capital Metro Area Focus Group
Agenda
Opening Remarks
Service Performance
Operations Update
MTE Update
Questions & Answers

3. Thank You for Your Participation In This valuable process
Capital Metro Area Focus Group
Thank You for Your Participation
In This valuable process
Value of the Area Mailer Industry Focus Groups:
Forum to Communicate Operational Changes
Provides a Forum for Crucial Feedback / Suggestions / Ideas
Builds Critical Relationships at All Levels of the Organization
Immediate Issue Resolution

4. Service Performance Update
Capital Metro Area Focus Group
Service Performance Update

5. First-Class Composite (Letters/Flats)
YTD
Q2TD
Actual
93.08
92.68
SPLY Var
+1.89
+2.70
96.00
Q3 FY16
Q4 FY16
Q1 FY17
Q2 FY17
94.35%
94.43%
91.87%
92.68%
+5.00 Q3 FY15
+2.55 Q4 FY15
+1.96 Q1 FY16
+2.70 Q2 FY16
Data through March 03, 2017
Letters/Flats & NPA excludes some 5-digit Zips

6. Marketing Mail / Periodicals Composite Trend
YTD
Q2TD
Actual
90.59
92.08
SPLY Var
+3.59
+4.01
91.00
Q3 FY16
Q4 FY16
Q1 FY17
Q2 FY17
N/A
89.69%
92.08%
N/A Q3 FY15
N/A Q4 FY15
+3.26 Q1 FY16
+4.01 Q2 FY16
Data through March 03, 2017

7. Marketing Mail YTD Q2TD Actual 90.19 91.48 SPLY Var +4.51 +4.42 91.00
Q3 FY16
Q4 FY16
Q1 FY17
Q2 FY17
92.06%
92.37%
89.30%
91.48%
+4.83 Q3 FY15
+5.47 Q4 FY15
+4.51 Q1 FY16
+4.42 Q2 FY16
Data through March 03, 2017

8. Marketing Mail DSCF Letters
YTD
Q2TD
Actual
94.74
95.99
SPLY Var
+2.05
+3.04
91.00
Q3 FY16
Q4 FY16
Q1 FY17
Q2 FY17
96.76%
96.64%
93.85%
95.99%
+3.31 Q3 FY15
+2.96 Q4 FY15
+1.33 Q1 FY16
+3.04 Q2 FY16
Data through March 03, 2017
Notes: Includes Letters, Flats and Parcels. Data through December 31, 2016

9. Marketing Mail DSCF Flats
YTD
Q2TD
Actual
88.53
91.10
SPLY Var
+8.56
+6.21
91.00
Q3 FY16
Q4 FY16
Q1 FY17
Q2 FY17
91.25%
91.20%
87.05%
91.10%
+5.34 Q3 FY15
+7.08 Q4 FY15
+9.71 Q1 FY16
+6.21 Q2 FY16
Data through March 03, 2017
Notes: Includes Letters, Flats and Parcels. Data through December 31, 2016

10. Marketing Mail DNDC Letters
YTD
Q2TD
Actual
94.44
95.44
SPLY Var
+2.76
+3.77
91.00
Q3 FY16
Q4 FY16
Q1 FY17
Q2 FY17
95.80%
95.75%
93.73%
95.44%
+3.68 Q3 FY15
+3.13 Q4 FY15
+2.05 Q1 FY16
+3.77 Q2 FY16
Data through March 03, 2017
Notes: Includes Letters, Flats and Parcels. Data through December 31, 2016

11. Marketing Mail DNDC Flats
YTD
Q2TD
Actual
89.58
91.68
SPLY Var
+4.15
+2.96
91.00
Q3 FY16
Q4 FY16
Q1 FY17
Q2 FY17
93.62%
93.01%
88.14%
91.68%
+6.30 Q3 FY15
+5.72 Q4 FY15
+4.84 Q1 FY16
+2.96 Q2 FY16
Data through March 03, 2017
Notes: Includes Letters, Flats and Parcels. Data through December 31, 2016

12. Periodicals YTD Q2TD Actual 83.39 85.59 SPLY Var +7.38 91.00 Q3 FY16
82.70%
83.66%
81.83%
85.59%
+4.35 Q3 FY15
+6.13 Q4 FY15
+7.49 Q1 FY16
+7.38 Q2 FY16
Data through March 03, 2017
Notes: Includes Letters, Flats and Parcels. Data through December 31, 2016

13. Continuous Improvement Focus
Service Performance Summary
Continuous Improvement Focus
Mitigate Air Capacity Constraints
Align and Optimize Surface Transportation
Reduce WIP Cycle Times
Focus on Last Mile Opportunities
Intense Focus on Vital Few Opportunities
Ensure Employee & Industry Engagement

14. OPERATIONS UPDATE National Operations Command Centers
Capital Metro Area Focus Group
OPERATIONS UPDATE
National Operations Command Centers

15. Network Operations Command Centers (NOCCs)
Issue Response
Detailed data flags potential issues in real-time for faster response and mitigation
Cross-Functional
Staff includes Transportation, Processing and Maintenance roles
Mission Control
NOCCs in every area and HQ enhances inter-Area communication and gives state-of-the-art visibility into end-to-end Network Operations

16. NOCC Mission and CapabilitiesDE
Constant Communication
Daily telecons between HQ and Area NOCCs
Open communication between Area NOCCs
Real-Time Data and Monitoring
Cross-Area visibility to mitigate cross-Area risks
Visibility into volume data to assist Areas with maximizing efficiency
Ability to identify opportunities to help field sites meet the operating plan
Real-time maintenance support and ticket escalation
Sample NOCC Applications
FLAPS
MHE Monitoring
Site Level APPS PMCC

17. Network Operations in the Future
Data
Systems
Technology
New applications of digital tracking tools
Mobile devices at the unit level
Future
USPS of
Real-time tracking of trailers via GPS
Visibility into the global post network

18. Capital Metro Area Focus Group
MTE UPDATE

19. USPS Has Spent $40M YTD on MTE New Buys
MTE Inventory
USPS Has Spent $40M YTD on MTE New Buys
Plastic Trays and Sleeves, Pallets, Plastic Flat Tubs and Sacks
MTE Inventory Available today
14.3 Million EMM Trays & Sleeves
11.5 Million MM Trays & Sleeves
7 Million Half-Trays & Sleeves
1.3 Million Pallets
4.5 Million Flat Tubs
4.3 Million Sacks
1.4 Million Sacks on order

20. USPS – Industry Collaboration
Partnership
USPS – Industry Collaboration
Exchange Ideas & Preempt Issues
Area Mailing Industry Focus Groups
MTAC
PCC Meetings
NPF
Drive Innovation and Adopt Technology
Committed to Collaboration/Communication
Opportunities:
Area Mailing Industry Focus Groups – Calendar by Area
Growing Together
NPF 2017 – Baltimore, MD May 21-24
MTAC – Meet Quarterly

21. Summary Our Commitment Capital Metro Area Focus Group
Service Excellence
Proactive Communications
Transparency

22. Capital Metro Area Focus Group
Thank You
Questions? 22