1. Diana Zarazua Employee Learning Director Alcatel-Lucent University Shifting the Emphasis from Training to Learning ECU Forum London (Feb 10-11)

2. All Rights Reserved © Alcatel-Lucent 2011 2 | ECU Forum Presentation | February 2011 “Transitioning from Training to Learning” Victor Agnellini Senior Vice-President Alcatel-Lucent University Peter Declercq Senior Learning Consultant Jerilyn Wagner Senior Learning Consultant

3. All Rights Reserved © Alcatel-Lucent 2011 3 | ECU Forum Presentation | February 2011 Transforming Alcatel-Lucent Ben Verwaayen Chief Executive Officer I want this company to be known for one word, and that is transformation. All of our customers will have to go through transformation – massive transformation. We should be the guys they go to because we have the services. In 2009 Ben Verwaayen and the Alcatel-Lucent Management Team embarked on a three-year company- wide transformation to transition Alcatel-Lucent to industry leadership:  Become a fully engaged partner and valued consultant working with our Customers  Act as one organization, flexible and able to respond with innovative technological solutions  Execute flawlessly on our deliverables optimizing operational efficiencies while growing our business Ben Verwaayen, October 2009

4. All Rights Reserved © Alcatel-Lucent 2011 4 | ECU Forum Presentation | February 2011 Alcatel-Lucent University Key Facts Alcatel-Lucent University provides customers and employees with targeted learning services that support the ALU strategy to achieve industry leadership through strategic pillars: 18 training centers worldwide 1.7M student hours delivered (2010) 120,339 unique students in 167 countries (2010) Chartered with improving employee/organization performance by increasing certification and/or accreditation of ALU professionals Streamlined customer portfolio of the top products & solutions

5. All Rights Reserved © Alcatel-Lucent 2011 5 | ECU Forum Presentation | February 2011 Alcatel-Lucent University Transitioning from Training to a Learning Environment Provide Learning Consultants with the skills to proactively manage relationships with business leaders, support organizational transformation and define learning solutions. Build skills & competencies of ALU employees with global “People@Alcatel- Lucent” initiatives. Includes accreditations, certifications, and focused learning tracks for specific job functions and roles. 12 Two key University initiatives that support the company’s strategic transformation and move to a learning solutions environment.

6. All Rights Reserved © Alcatel-Lucent 2011 6 | ECU Forum Presentation | February 2011 Alcatel-Lucent Learning Consultants (LC) Address ALU Strategy  Link to ALU Corporate Executives and their teams, LCs function as part of that organization to understand the issues and challenges and help offer more timely and targeted learning solutions.  Collect and analyze data to assess current and future state organizational capabilities and define and introduce programs to help the business change and grow.  Lead activities focused on defining jobs, skills, and competences in line with the goals of the business. Analyzes the skills/competencies to define when learning is needed.  Define requirements for the design of needed organizational learning programs.  Facilitate leadership meetings and workshops enabling teams to understand and adopt new behaviors for their business.  Set up change and development programs from design to implementation through evaluation to address the level of business impact.

7. All Rights Reserved © Alcatel-Lucent 2011 7 | ECU Forum Presentation | February 2011 Alcatel-Lucent Learning Consultancy - A Standard Model Performance Learning Results Learning process Org Learning Consultant University Learning Dev What We Want What We Measure Impact Change Doing Ability Learning Analysis & Design Execution Event Based on Kessels and Smit 8-Field Model Work situation Skills Learning intervention Goal / Problem

8. All Rights Reserved © Alcatel-Lucent 2011 8 | ECU Forum Presentation | February 2011 Learning Consultants Professional Accreditation Plan Intake/ briefing Virtual Learning Residential Session Virtual Learning Accreditation Process Jury Review Specific topics, prepared and ‘taught’ by subteams 5 days team learning As Is Prep Topics Joint Learning Constant COACHING by close or remote accredited LC One or more REAL LC Projects to work on

9. All Rights Reserved © Alcatel-Lucent 2011 9 | ECU Forum Presentation | February 2011 Alcatel-Lucent Learning Consultant Global Network TOTAL NUMBER BY MAJOR COUNTRIES APAC Accredited5 New8 Total13 AMERICAS Accredited14 New0 Total14 TOTAL Accredited47 New26 Total73 EMEA Accredited28 New18 Total46

10. All Rights Reserved © Alcatel-Lucent 2011 10 | ECU Forum Presentation | February 2011 People@Alcatel-Lucent: Learning through Professional Accreditation People@Alcatel-Lucent is a business and people development transformation program aimed at equipping the company with the right set of competencies and skills, to make ALU a future market leader. Aligned with workforce planning to allow Alcatel-Lucent to ensure the right people, at the right place, at the right time. People@Alcatel-Lucent focuses on key jobs that will allow the company to make a difference and increase value to our customers. People@Alcatel-Lucent process: 1.Job Mapping 2.Building a development plan 3.Preparing an accreditation application 4.Undergoing a rigorous accreditation process

11. All Rights Reserved © Alcatel-Lucent 2011 11 | ECU Forum Presentation | February 2011 IP, LTE, IMS Certification Programs Three Complementary Approaches to Develop Our Number One Asset: our People To develop technical expertise 2 To develop product/solution knowledge 3 To invest in professional development 1 18 Programs

12. All Rights Reserved © Alcatel-Lucent 2011 12 | ECU Forum Presentation | February 2011 People@Alcatel-Lucent For Employees  Build and sustain professional expertise  Reinforce development path and mobility  Improve marketability For Alcatel-Lucent  Position our company to better compete in the market  Increase credibility with our customers  Motivate and retain highly talented professionals For our Customers  ALU employees developed through industry best practices  Better execution & delivery  Solid knowledge base in building relationships  ALU employees better prepared as advisors for our customers need to transform BENEFITS FROM PROFESSIONAL ACCREDITATION

13. All Rights Reserved © Alcatel-Lucent 2011 13 | ECU Forum Presentation | February 2011 People@Alcatel-Lucent Update 324 People@Services professionals achieved accreditation in 2010 Expanded the People@Alcatel-Lucent program in FY10 to include People@R&D and People@Sales Grew accredited candidates in one year by 167% through People@Services Program expansion planned for FY11- creating one overall simplified worldwide program offering professional accreditation and growth opportunities through-out Alcatel-Lucent University

14. Questions & Answers

15. www.alcatel-lucent.com