1. Chief Operating Officer
Northeast Area
Focus Group
Northern New England
Albany
Greater Boston
Connecticut
Valley
Westchester
Long Island
Northern New Jersey
David E. Williams
Chief Operating Officer
New York
Triboro
Caribbean

2. Agenda Opening Remarks Service Performance Peak Season Readiness
Northeast Area Focus Group
Agenda
Opening Remarks
Service Performance
Peak Season Readiness
MTE Update
Election / Political Mail Recap
Questions & Answers

3. Thank You for Your Participation In This valuable process
Northeast Area Focus Group
Thank You for Your Participation
In This valuable process
Value of the Area Mailer Industry Focus Groups:
Forum to Communicate Operational Changes
Provides a Forum for Crucial Feedback / Suggestions / Ideas
Builds Critical Relationships at All Levels of the Organization
Immediate Issue Resolution

4. Service Performance Update
Northeast Area Focus Group
Service Performance Update 4

5. First-Class Composite
FY 2016
93.00
QTR 4
94.40
Actual
SPLY Var
+3.38
+2.52
96.00
96.00
FCM Composite
UCL/LCL
Target
SPLY 5

6. Standard Composite Trend
FY 2016
92.97
QTR 4
95.59
Actual
SPLY Var
+3.39
+3.84
91.00
Standard Composite
UCL/LCL
Target
SPLY

7. Standard DSCF Letters 94.83 96.64 +3.56 +2.96 FY 2016 QTR 4 Actual
SPLY Var
+3.56
+2.96
91.00
DSCF Letters
UCL/LCL
Target
SPLY

8. Standard DSCF Flats 85.39 91.20 +2.68 +7.08 FY 2016 QTR 4 Actual
SPLY Var
+2.68
+7.08
91.00
DSCF Flats
UCL/LCL
Target
SPLY

9. Standard DNDC Letters 93.76 95.75 +3.22 +3.13 FY 2016 QTR 4 Actual
SPLY Var
95.75
+3.22
+3.13
91.00
DNDC Letters
UCL/LCL
Target
SPLY

10. Standard DNDC Flats 89.24 93.01 +3.24 +5.72 FY 2016 QTR 4 Actual
SPLY Var
+3.24
+5.72
91.00
DNDC Flats
UCL/LCL
Target
SPLY

11. Periodicals 84.36 87.16 +1.67 +4.66 FY 2016 QTR 4 Actual SPLY Var
91.00
Periodicals
UCL/LCL
Target
SPLY

12. Continuous Improvement Focus
Service Performance Summary
Continuous Improvement Focus
Mitigate Air Capacity Constraints
Align and Optimize Surface Transportation
Reduce WIP Cycle Times
Focus on Last Mile Opportunities
Intense Focus on Vital Few Opportunities
Ensure Employee & Industry Engagement

13. Northeast Area Focus Group
PEAK SEASON READINESS

14. Additional package processing capacity added to our network
Peak Season Readiness
HQ and Area Network Operation Centers established starting mid November
Centers to be staffed 24 hours / 7 days through Peak
Staffing resources will include Air, Surface, and Processing Operations
Resources will respond in real-time to transportation issues
Additional package processing capacity added to our network
27 Automated Package and Bundle Sorters (APBS) expanded
8 Automated Package Processing Systems (APPS) expanded
18 APPS installed with Supplemental Induction
12 additional Small Package Sorter Systems (SPSS) for a total of 33
High Throughput Parcel Sorter (HTPS) with 400+ separations 14

15. Increased scanning visibility for our customers
Peak Season Readiness
Air Capacity
7.5% increase in dedicated air capacity to SPLY
Increased scanning visibility for our customers
85+ new Surface Visibility (SV) sites
68 Peak Annex facilities with SV
Additional Vehicles
12,000 Pro-Masters 3,000 2-Tons
Additional Employees
Hiring Plans – 37K 15

16. Northeast Area Focus Group
MTE UPDATE

17. USPS Has Already Spent $23M in New Buys for FY 2017
MTE Inventory
USPS Has Already Spent $23M in New Buys for FY 2017
Sacks, Plastic Trays, Plastic Flat Tubs and Sleeves
Quarter 1 purchases being received through December
MTE Inventory Available to Meet Peak Season
3.7 Million EMM Trays & Sleeves
3.7 Million MM Trays & Sleeves
3.4 Million Half-Trays & Sleeves
1.0 Million Pallets
3.5 Million Flat Tubs
1.9 Million Sacks 17 17

18. Election & Political Mail RECap
Northeast Area Focus Group
Election & Political Mail RECap

19. Readiness: Election & Political Mail Update
Designated Lead Coordinators for every Area and District
Developed an Official Election Outreach Toolkit
Field Managers met with all Election Officials
Developed a system to document and track Election Official Meetings, Internal and External Issues
Created an interactive map to assist Election Officials with USPS Points of Contact, Stakeholders and State Voting Rules
Conducted webinars and Stand-up talks focused on various Political and Election Mail subjects targeted at key stakeholder groups

20. Compliance and Tracking:
Election & Political Mail Update
Compliance and Tracking:
Weekly Scorecard to track Issue Log and mandatory Political and Election Mail Stand-up talks certification compliance
Daily Plant and Post Office all-clear certification of Political and Election mail the week before and after Election Day
Political Mail Service Performance Tracking for increased internal awareness
Election and Political Mail Logs at Plants and BMEUs

21. USPS – Industry Collaboration
Partnership
USPS – Industry Collaboration
Exchange Ideas & Preempt Issues
Area Mailing Industry Focus Groups
MTAC
PCC Meetings
NPF
Drive Innovation and Adopt Technology
Committed to Collaboration/Communication
Opportunities:
Area Mailing Industry Focus Groups – Calendar by Area
Growing Together
NPF 2017 – Baltimore, MD May 21-24
MTAC – Meet Quarterly

22. Summary Committed to Service Excellence Our Commitment
Northeast Area Focus Group
Summary
Committed to Service Excellence
Our Commitment
Proactive Communications
Transparency
Ready for a Successful Peak Season

23. Northeast Area Focus Group
Thank You
Questions? 23