Selecting and Implementing an LMS for your Company Session Code #2411

This case study will cover the journey BMS took to select and implement an enterprise-wide learning management system (Plateau). Case Study for Bristol Myers Squibb Session topics include: Project Background Journey Governance and Support Benefits Statistics Lessons Learned Q & A

Learning Agenda for BMS Globally and Rapidly Re-skilling and Engaging Our Employees Enhance the Development and Management of Our Human Capital Increase Accessibility and Reusability of Our Intellectual Assets Promote Organizational Collaboration and Communities of Practice to Drive New Business Opportunities

Challenges Global Organization Siloed Geographical/Brand Structures Hierarchical Decision Making 50+ Training Organizations Low Process Organization No Defined Standards High Variance in Skill Sets

Journey Decision Domains Subject areas Standards Validation

Journey: Decision Plateau as a Training Management System –Implemented 1997 –3 primary training groups with ~50 administrators Technical training Scattered other participation Plateau as an Enterprise Learning Management System Upgraded 2001 Broad user base 60+ training groups active, 10+ waiting to be implemented ~150 administrators Enterprise outreach of e-Learning content Flexible self-enrollment Competency management Online content module management Curricular/Development Plans Functional needs training via Qualifications HR-driven employee development Consolidated Student History One Learning Portal Capabilities

Journey: Organization Enterprise-wide scope Collaboration Represented by different business models –Regulated and Non-regulated Virtual team –Functional expertise Sales, Clinical/Regulatory, Manufacturing, Human Resources, Technical –Technical expertise Instructional Designers, Training Managers, Learning Architects, Training Administrators, Knowledge Management

Journey: Domains and Subject Areas Support Functions Strategic ManagementTactical Management Administrative Management Human Resources Information Management Finance PurchasingMedical ServicesLegal Regulatory Monitoring InsuranceEngineeringFacilities 4 Research & Development 1 Pre-Clinical Development Clinical Development Technical Development Basic Research Applied Research Commercialization 2 Marketing Medical Operations Sales Technical Operations 3 Manufacturing Distribution

Journey: Standards Original Project Standards –Components, Online Modules, Qualifications, Competencies, Objectives –Meta-data compliance –AICC and SCORM specifications Training administration –Leverage content across training groups –Leverage common business processes –Establish common vocabulary for learning Current Challenges Taxonomy –User-friendly catalog AICC and SCORM compliance

Journey: Validation Original Project System Validation –Documented business requirements –Formal user acceptance testing process Regulatory Compliance –Activated electronic record signatures –FDA 21 CFR Part 11 Current Challenges PIN number –Burden on Help Desk Upgrades

Governance and Support Original Project Ongoing consulting within BMS –Education and marketing –User groups –Change management –ELMS community of practice –Governance Board Production support –Ongoing operation and maintenance –Application integration –Custom reporting –Integration with LDAP, HR, and other databases –Implementations Current Challenges Service Model –Determine need –Change management –Cost model More than one LMS in Company –Shadow systems Reporting solution –Data repository

Benefits Centrally-supported LMS –Eliminated over 30 ad-hoc and independent training tracking applications –Central training support –Central IT support Standardization –Content –Learning tools –Business processes –Terminology Energized other learning groups / initiatives –eLearning initiatives –Central tool for talent tracking and development

Statistics 64 global learning and HR organizations use Plateau _____ of individuals with training history - __% of BMS employees 7,113 active learning events in the system to date 268 or 5% of the total number of learning events in Plateau are effective online (eLearning) courses ELMS is used for the following type of training: SOP, global compliance, sales, marketing, technical, application and custom components Support team for ELMS consists of 7 individuals

Lessons Learned Include validation team in the very beginning of the project Provide training (product knowledge) to virtual team to facilitate workshops and assist decision making Develop a follow up process after the workshops to ensure commitment to decisions as well as final approval Communicate the project plan and make it visible to all areas that will be affected by the project Develop a process to control the changes and indicate the version of the changes

Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: #2411