1. Organize to improve Data Quality Data Quality?

2. © 2012 GS1 To fully exploit and utilize the data available, a strategic approach to data governance at the enterprise level is required. Organize to Improve Data Quality Governance Data Governance The formal designation of People, across lines of business, function, and location, to enable an organization to leverage data as an enterprise asset 2 Finance Marketing Operations Manufacturing Distribution Retail Corporate Regional Local

3. © 2012 GS1 Organize to Improve Data Quality Objectives 3 Build an enterprise DQ organization that supports the DQ strategy & processes Create a culture of information excellence and an information management organization structured to yield results Establish clearly defined structures, roles and responsibilities for all position levels Establish clear information ownership and accountabilities to support business objectives Establish DQ decision-making guidelines and protocols Identify and ensure engagement of key stakeholders in DQ decision-making process Enable people with the right skills to build and manage new information systems Reinforce the concept of collaborative DQ decision & resolution into the new culture – DQ is everyone’s responsibility

4. © 2012 GS1 Organize to Improve Data Quality DQF DQMS Capability Matrix Organisational Capabilities Policies & StandardsBusiness ProcessSystem Capabilities Plan Executive sponsorship - Mission & vision; Accountable leadership; Staff roles & skill sets; Data owners & stakeholders; Data governance office. Mission & vision; Goals & objectives; Guiding principles; Success measures; Action plans; Policy & standards management Initial data entry & setup; Ongoing data maintenance; Processes involved in the information's life- cycle Unified data repository; Design & architecture; Workflow, user interface; Data validations; Security, access controls; Revision/change history; External publication; Internal publication Document Governance organisational structure; Roles & responsibilities; Personal objectives; Reporting alignment Mission, goals, principles and success measures; Governance model, decision process; Data definitions & standards; Security & use policy; Audit procedures; Documentation standards; Risk Management; Customer feedback policy Operating procedures; Process flow diagrams; Job aids, work instructions; Performance metrics System requirements; Operating procedures; Performance metrics Execute Education & awareness; Internal communication; Training Education & awareness; Documentation management; Policies & standards management; Data issue management Training; Customer feedback resolution Education & awareness; Performance management; Process issue management; Change management *See note on section 2.4.3 Monitor Organisational capability review; Review of personal objectives Policy & standards review Workflow controls; System validations; Performance reporting on service levels; Performance reporting on data quality; External & internal feedback; Process compliance audits; Product measurements; Review & reporting audit results; Monitor impact of erroneous data Performance reporting on service levels

5. © 2012 GS1 Organize to Improve Data Quality Plan – Key Elements 5 Organization Model Who is accountable and responsible for defining, managing, and enforcing DQ at an enterprise level. –Enterprise Structure –Roles & Responsibilities –RACI multi-level, cross-functional, support to ensure enterprise alignment. Operational Model Integrates DQ activities across business and technology processes Provides an enterprise forum to ensure end-to-end impact assessment of all information management efforts

6. © 2012 GS1 Organize to Improve Data Quality Document – Roles & Responsibilities (Mfg) 6 Executive Sponsors Joint Business & IT (C-level) Vision & Final Authority Enterprise Steering Board Information Owners Strategy Management & Enterprise Alignment DQ Review Committee Domain Leads Decision making – Functional group remediation Functional Groups Information Stewards Execution & compliance monitoring, responsible for data integrity and quality Operations Business & IT users, SMEs Issue identification

7. © 2012 GS1 Organize to Improve Data Quality Document – Roles & Responsibilities (Mfg) 7 Executive Sponsors Determine Strategy for DQ Provide guidance for developing Enterprise KPIs for DQ Approve Data Quality Policy Changes Provide Enterprise Support Foster a culture that values information as an enterprise asset Final word on escalated DQ issues (output) Allocates funding for Data Quality initiatives Champions Data Quality to enterprise Information Owner Accountable for the management and control of their owned information assets Define owned information assets and their components (Standards) Implement information policy in defined functional area Approve security access for owned information assets. Specify information control protection requirements Authorize information access by role: assigns data entry, capture & maintenance Actively participate on & provide contribution to the Enterprise Steering Board Identify and report information governance issues on DQ issues log

8. © 2012 GS1 Organize to Improve Data Quality Document – RACI Example 8 RoleDescription Data Standards DQ Policies DQ Processes DQ Org Structure DQ Technology Management Executive SponsorsUltimate authority over the data quality program, final word on escalated DQ issues. CCCCI Executive Steering BoardReview DQ Change requests and arbitrate information issues that span responsibilities of multiple information owners and functional groups CCCCC Information OwnerAccountable for the management and control of their owned information assets AIIIC Data Quality AdministratorManages enterprise-wide data quality programCAAAA DQ AnalystFacilitates the implementation of data quality program IRRRR DQ Review CommitteeReview DQ change requests and arbitrate data quality issues that span responsibilities of multiple business information stewards or domains. CCCCC DQ Domain LeadMonitor information policy, processes, metrics and standards compliance in defined domain (product, vendor, customer) CCCCC Information StewardResponsible for the integrity and quality of functional information assets. Executes data quality policy in defined functional area (Fin, Mkt, Log) RIIII Information Users/SMEsConsumers of the information and identifiers of DQ issues C IIIII RResponsible for performing the task A Accountable has ultimate ownership and is accountable for making the business decision or delegating specific tasks to other teams CConsulted for inputs and feedback; however, agreement or action on input is not required IInformed of the final result, task completion, and/or deliverable distribution

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10. Organize to Improve Data Quality Execute – Key Elements 10 Education & Awareness Conduct education programmes to ensure people understand the concept and principals of data quality, and its impact on the organization and its clients. Internal Communication Enterprise communication demonstrating how DQ initiatives support the organisation’s objectives, mission and vision Training Provide the necessary technical training to the personnel involved so they can perform their functions as described in the documented roles and responsibilities.

11. © 2012 GS1 Organize to Improve Data Quality Monitor – Key Elements 11 Capability Review Periodic review of the governance structure, process flow, roles and responsibilities and ongoing training programmes to evaluate relevance and effectiveness and to identify opportunities for improvement. Personal Objectives Monitor the skills and talents required for managing data quality Compare performance and competencies of personnel to the documented target descriptions and goals Re-calibrate actions or update goals.