Presentation on theme: "Managing Knowledge in the Digital Firm (I)"— Presentation transcript:
1 Managing Knowledge in the Digital Firm (I) Soetam RizkyManaging Knowledge in the Digital Firm (I)
2 Dimensions of Knowledge Data: Flow of captured events or transactionsInformation: Data organized into categories of understandingKnowledge: Concepts, experience, and insight that provide a framework for creating, evaluating, and using information. Can be tacit (undocumented) or explicit (documented)Wisdom: The collective and individual experience of applying knowledge to the solution of problem; knowing when, where, and how to apply knowledge
3 Knowledge is a Firm Asset Intangible assetRequires organizational resourcesValue increases as more people share it
4 Knowledge Forms Tacit or explicit Know-how, craft, and skillKnowing how to follow procedures; why things happen
5 Before we continue…….What your tacit knowledge ? Are you really competitive enough or just so-so ?
6 Knowledge Location Cognitive event Sticky, situated, contextualSocial and individual bases of knowledge
7 Organizational learning Adjusting business processes and patterns of decision making to reflect knowledge gained through information and experience gathered
9 Knowledge Management Value Chain Building organizational and management capital: collaboration, communities of practice, and office environmentsKnowledge acquisitionKnowledge storageKnowledge disseminationKnowledge application
11 Structured Knowledge System Knowledge repository for formal, structured text documents and reports or presentationsAlso known as content management systemRequire appropriate database schema and tagging of documentsExamples: Database of case reports of consulting firms; tax law accounting databases of accounting firms
13 Knowledge Network Systems Online directory of corporate experts, solutions developed by in-house experts, best practices, FAQsDocument and organize “tacit” knowledgeAlso known as expertise location and management systems
14 Knowledge Network Systems Knowledge exchange servicesCommunity of practice supportAutoproofing capabilities
16 Problem of Distributed Knowledge Public ?Imprisoned Knowledge ?Goal obtained ?More expertise ?
17 Enterprise knowledge portals Access to external sources of informationAccess to internal knowledge resourcesCapabilities for , chat, discussion groups, videoconferencing
18 Learning Management System Provides tools for the management, delivery, tracking, and assessment of various types of employee learning and trainingIntegrates systems from human resources, accounting, sales in order to identify and quantify business impact of employee learning programs
19 Quick Summary Better Knowledge Collaborative organization Knowledge in organization :Assets, Resources, Values, Tacit, ExpertiseBetter Knowledge Collaborative organizationKnowledge Portal Helpful yet Hard to doManagement Challenges and Opprotunities Creating LMS