Motivation in the Workplace By LeDao Hsu, Marjorie Matthew and Lee Zagorski May 4, 2011

Motivation Research O Please take a few minutes to read over LeDao’s findings and thoughts on motivation

Types of Motivation Intrinsic Motivation Extrinsic Motivation O driven by an interest or enjoyment in the task itself, and exists within the individual rather than relying on any external pressure O comes from outside of the individual; commonly found in rewards

Intrinsic Motivators O Rewards O Money O Recognition O Threat of punishment O Competition Extrinsic Motivators O Greater Good O Self-satisfaction O Religious beliefs O Values O Morals

Motivators Exercise O Each person has two answers to the question, “what motivates you?” O Read your card aloud and tell us if you feel it describes intrinsic or extrinsic motivators and why

Motivator Misconceptions O Daniel Pink – former speech writer for Al Gore O Carrot and stick motivators only work with mechanical tasks O Creative tasks require O Autonomy O Mastery O Purpose O

Motivation Exercise 2 O Take each of your six motivators and rank them in order of importance for you personally O Share your findings with the class – do you think your motivators lend themselves to your industry?

Motivation Survey Theories, Data and Results

Motivation Survey O Used SurveyMonkey.com O Sent the survey to friends and co-workers O 71 participants

What do we want to learn? O What are existing theories on motivation? O Can we test these theories on motivation? O Are there differences in motivation across industries in terms of these theories?

Motivation- Hygiene Theory O Fredrick Herzberg’s two questions: O Can you describe, in detail, when you felt exceptionally good about your job? O Can you describe, in detail, when you felt exceptionally bad about your job?

Survey Feedback O Positive Feedback O Negative Feedback

Motivation - Hygiene Theory Satisfied Not Satisfied Not Dissatisfied Dissatisfied

Motivation - Hygiene Theory Satisfied Content Not Satisfied Not Dissatisfied Context Dissatisfied

Motivation - Hygiene Theory O Fredrick Herzberg theory was developed on the premise that a worker’s mental health is tied to performing meaningful work.

Maslow’s Hierarchy of Needs

Must safety needs be met in order for us to be motivated? The Second Level

The Social Workplace If you love them will they work?

Self Esteem What motivates me to the core?

What About The Industry? Does it make a difference?

Industries

Motivation in Marketing

Motivation in Higher Education

Motivation in Finance

Motivation in Healthcare

Summary O Motivation must be realized and fostered, regardless of industry. O Managers should make an effort to look at motivation levels in their organization to find ways they can best develop their staff’s engagement. O Managers must create a supportive environment and provide challenges to engage their staff.

Discussion Are you surprised by any of the findings? Do you agree? Why or why not?