Organizational Attitudes & Behavior Organizational Attitudes –Job Satisfaction –Organizational Commitment –Job Involvement –Organizational Justice Organizational Behavior –Organizational Citizenship Behavior –Workplace Violence

Why Do We Study Attitudes? Are attitudes important? Criteria for evaluating the impact of employee attitudes –Job Performance –Turnover –Absenteeism –Organizational Citizenship Behavior?

Organizational Citizenship Behavior Altruism Conscientiousness Courtesy Sportsmanship Civic Virtue

Factors Influencing Attitudes and Behavior Personality –Big 5Big 5 Situational Characteristics –Job CharacteristicsJob Characteristics –Organizational CharacteristicsOrganizational Characteristics Leadership –Supervisor/Manager Behavior

Job Satisfaction Facet Satisfaction –Pay –Coworkers –Involvement –Opportunities for Advancement –Supervisor Global Satisfaction

Job Satisfaction’s Impact on Behavior Job Satisfaction Performance Turnover Absence r =.17 r = -.40 r = -.25 OCB r =

Situational Antecedents of Job Satisfaction Providing adequate training Reward/Recognizing employees Supporting innovation Employee involvement in decision making Inspiring & communicating a shared vision Trust in management Supervisor-employee “fit”

Organizational Commitment Components of commitment –Affective –Normative –Continuance

Organizational Commitment’s Impact on Behavior Organizational Commitment Performance Turnover Absence r =.11 r = -.28 r = ?

Job Involvement Job Involvement vs. Work Involvement –Job Involvement - function of how much current job can satisfy needs –Work Involvement - belief about the value of work in one’s life

Job Involvement’s Impact on Behavior Job Involvement Performance Turnover Absence r =.08 r = -.13 r = -.14 Effort r =.25

Situational Antecedents of Job Involvement Focuses on the job’s ability to satisfy certain psychological needs –Sense of meaningfulness –Control of work processes –Feedback about accomplishments –Personal growth & development –Supportive relationships

Organizational Justice Distributive Justice –Equity distribution –Equality distribution –Need distribution Procedural Justice –Input –Structure

Organizational Citizenship Behavior Altruism Conscientiousness Courtesy Sportsmanship Civic Virtue

Determinants of OCB OCBs Organizational Justice Personality Job Satisfaction r = r =

Organizational Behavior Workplace Violence –Statistics –Little psychological research has been done –Very broad definition of what workplace violence is –Dealing with workplace violence Prevention Reaction Rehabilitation

Big 5 Personality Traits Agreeableness Neuroticism Conscientiousness Openness to Experience Extraversion Back

Job Characteristics Model Core Job Dimensions Critical Psychological States Personal and Work Outcomes High internal work Motivation High quality work Performance High satisfaction With work Low absenteeism And turnover Autonomy Feedback Growth Need Strength Experienced meaningfulness of work Experienced responsibility for work outcomes Knowledge of actual results of activities Skill variety Task identity Task significance Back

Organizational Culture A system of shared meanings that result in the way we do things around here. –values –norms –attitudes –beliefs –managerial style Back