1. The Job Characteristics Theory of Work Motivation
Core Job
Characteristics
Critical
Psychological States
Personal and
Work Outcomes
Skill Varieties
Task Identity
Task Significance
Experienced Meaning-
fullness of the Work
High Internal
Work Motivation
High-Quality
Work Performance
Autonomy
Experienced Respon-
sibility for Work
Outcomes
High Satisfaction
With the Work
Developed by Richard Hackman and Greg Oldham, job characteristics theory state that employees will be more motivated to work and more satisfied with their jobs to the extent that jobs contain certain core characteristics. These core job characteristics create the conditions that allow employees to experience critical psychological states that are related to beneficial work outcomes, including high work motivation. The strength of the linkage among job characteristics, psychological states, and work outcomes is determined by the intensity of the individual employee’s need for growth.
Knowledge of Results
from Work Activities
Feedback
Low Turnover
and Absenteeism
Strength of Relationships
is Determined by Intensity
of Employee Growth Need