1. Motivation: Putting it to Work
Organization Commitment
Job Satisfaction
Organizational Citizenship
Justice

2. Organization Commitment
The individual’s affective and behavioral relationship with the organization — the individual’s willingness to remain with the organization and exert effort on its behalf.
Dimensions
Affective (“I want to be here”)
Continuance (“I have to be here”)
Normative (“I should be here”)

3. Commitment: Sources and Results
OC results from….
Demographics (age, tenure)
Perceptions of fairness
Role clarity
Perceived organization support
OC leads to….
Performance (to the extent that it’s under employee control
Citizenship behaviors
Lower intent to leave the organization

4. Job Satisfaction The individual’s general attitude toward the job
Components
The work itself
Supervision
Co-workers
Pay
Promotion opportunities

5. Satisfaction: Sources and Results
Multiple sources
Fair treatment
Rewarding work (intrinsic or extrinsic)
Perceived alternatives
Results
Lowered job search intentions
Performance ????

6. Turnover Yes Satisfied? No Too High? Found? Evaluate Present Job
Think About
Quitting
Stay
Evaluate Cost
of Quitting
Too High?
Compare
Alternatives
Search for
Alternatives
Found? Go

7. Organization Citizenship
Defined
The “Good Soldier Syndrome”
Pro-social behavior
Activities that benefit the organization or co-workers, but are not a formal job requirement
Question: can an activity help a coworker, but not benefit the organization?

8. Citizenship: Sources and Results
Citizenship results from….
Personality and early socialization
Job satisfaction and commitment
Perceived fairness
Citizenship leads to…
Higher levels of job performance
Organization effectiveness

9. Justice Perceived fair treatment by the organization Procedural
Were the rules followed?
Was I treated the same as other people?
Distributive
Was it the outcome I wanted?
If procedural justice is present, people can accept unfavorable outcomes