1. Job Characteristics Model (JCM)
2/23/2019
Job Characteristics Model (JCM)

2. Core Job Characteristic Critical Psychological States Outcomes
High Internal Work Motivation
Skill Variety
Experienced Meaningfulness of the Work
Task Identity
High Growth Satisfaction
Task Significance
Experienced Responsibility for outcomes of the Work
High General Job Satisfaction
Autonomy
Knowledge of the Actual Results of the Work Activities
High Work Effectiveness
Feedback from Job
Moderators
Knowledge and Skills
Growth Need Strength
Context Satisfactions

3. Moderators Knowledge and Skill
capabilities match demands of job : High Motivation
capabilities do not match demands of job : Low Motivation
Growth Need Strength
High Growth-Need: Favorable response to enriched jobs
Low Growth-Need : Unfavorable response to enriched jobs
“Context” Satisfactions
degree to which employees are satisfied with various aspects of their job (supervision, system, co-workers, job security, etc)

4. Motivation Potential Score (MPS)
MPS = (SV + TI + TS) x AU x FE 3
MPS % = MPS x 100
343
(SV-Skill Variety; TI-Task Identify; TS-Task Significance; AU-Autonomy; FE-Feedback)