SAP Solution Manager Implementation of mySAP Business Suite Anja Schindler Service & Support – Product Management SAP America

SAP's Implementation Offerings today Agenda SAP's Implementation Offerings today SAP Solution Manager – Overview Additional Information

SAP Solution Manager SAP Solution Manager is the customer platform for efficient implementation and operation of SAP solutions On-site platform to support key implementation actitivities Including key ASAP concepts Enhanced concepts to encompass the specifics of mySAP.com implementations Integrated platform to support implementation and operation of SAP solution

What is different to ValueSAP? ValueSAP Edition 2 SAP Solution Manager Methodology/Roadmaps ASAP Methodology One roadmap for implementation aspects Other roadmaps available (Global Template / Rollout, Upgrade, ...) Methodology/Roadmaps ASAP Methodology Functional and technical roadmaps Product-related information included Alignment with SAP Services Content Reference Structures Business Process Procedures Test Scenarios Pre-defined Questions Content Process-based structure (Implementation Content) Scenario documentation Configuration Guide Tools Q&Adb Masterlists Implementation Assistant  Focus: Project management Tools Scoping and Blueprint functionality Process-oriented configuration and testing  Customizing Distribution  Test Workbench Graphical front-end to access Roadmaps  Focus: Project administration

SAP Solution Manager: What It Is/Is Not It is NOT It IS Replacement of ASAP Methodology Replacement of ValueSAP tool platform Tool for only Service and Support Central platform to support efficient implementation & operation of SAP solutions at customer’s site Replacement of all existing SAP implementation tools Onsite platform that supports key implementation activities from the Business Blueprint phase to Operation: replacing Implementation Assistant, Q&Adb & BPML Integrating with customizing and testing tools and technologies PC-based application WebAS based Add-on that includes multiple transactions to support key activities in implemtation and operation

Benefits Supports key implementation activities on a process basis: Central point of access for key implementation activities Process-driven blueprint, configuration and testing approach Central repository for documentation and issues Implementation content to facilitate the solution design (new scenarios available for mySAP CRM, mySAP SCM, mySAP SRM in July 2003) Unique customizing distribution and comparison features Support of global template projects Full alignment with SAP services including future process based services Supports operations and continuous improvement phase Reduction of TCO Solution monitoring including business process monitoring Automatic reporting of system performance KPI's Automatic notification when support services are needed Integration into SAP back office through SAP EarlyWatch Alert (EWA) Full support desk functionality with SAP back office integration

SAP Solution Manager – Release Strategy at a Glance 01/2003 04/2003 07/2003 10/2003 04/2004 EoS: End of Shipment EoM: End of Maintenance Unrestricted shipment Restricted shipment SAP Solution Manager 2.1 (on 4.x) 31.03.03 EoM: SAP Solution Manager 2.1 (on SAP Web AS 6.10) 31.10.03 31.03.04 EoS: EoM: Implementation technology and content included SAP Solution Manager 2.2 (on SAP Web AS 6.20) 31.10.03 31.03.04 EoS: EoM: Ramp-Up Phase SAP Solution Manager 3.1 – Web AS 6.20 Recommendations for our customers: New Installations:  2.2 Existing Installations:  2.2 for advanced business process monitoring and/or to support implementation projects Otherwise 2.1 is also feasible. Unrestricted shipment of SAP Solution Manager 3.1 will start after successful Ramp-Up

Current Status Value SAP Edition 2 ValueSAP – Edition 2 Shipment and Maintenance Automated shipment with SAP software packages stopped mid-2002 Ordering via SAP Service Marketplace (Knowledge Catalog) stopped end of 2002 Maintenance (technical support) will stop by end of Q2/2003 Training Offerings ValueSAP training will fade out by end of Q2/2003 (depending on regional demand)

Transitioning at a Glance Transition / Migration from ValueSAP Edition 2 toolset to SAP Solution Manager Migration capabilities are available to migrate to SAP Solution Manager 2.2 and 3.1 Data migration of Q&Adb data only! For more details, please see SAP Note: 576877

SAP‘s Implementation Offerings Today Agenda SAP‘s Implementation Offerings Today SAP Solution Manager – Overview Additional Information SAP AG 2002, SAP Solution Manager 10

SAP Solution Manager as a Central Platform Customer‘s System Landscape SCM 3.1I 4.5B Legacy CRM CUS 4.6C SCM 3.1I 4.5B Legacy CRM CUS 4.6C SCM 3.1I 4.5B Legacy CRM CUS 4.6C QAS Solution Monitoring Service Delivery DEV Integrated Testing Process-oriented configuation Message Handling PRD Solution Landscape Solution Manager

SAP Solution Manager at a Glance Customer Platform for Implementation and Operation of SAP Solutions SAP Solution Manager Implementation Operations Functional Implementation Services for Operations Providing tools, content, procedures and services to implement and operate your SAP solutions Technical Implementation Solution Monitoring Implementation of Operations Support Desk

SAP Solution Manager – Functional Implementation SAP Solution Manager in Implementation Project phase Project Preparation Business Blueprint Realization Final preparation Go Live & Support Customizing synchronization End user Training and documentation Project definition Define Business Blueprint Configuration Define system landscape Data transfer Project activities Developments (3.1) Authorization Focus of tool support Testing Project Administration Cross functions Solution Manager for Implementation Procedure Model“ (Roadmaps) Focus: product-specific information; no project management Knowledge transfer to project team and technical implementation aspects are key elements Available services aligned with the Procedure Model Implementation Content Implementation content as initial input for a process driven design of a customer solution Intial focus: mySAP CRM and mySAP SCM implementations Tools Basic ASAP tools (Blueprint and Masterlist functionality) Integrated use of customizing and test tools Focus: scoping, process-oriented configuration and testing, status and issue tracking Message Handling / Reporting Roadmaps

Process-Oriented Scoping of a Customer Solution Initial template / scenario Mobile Sales Internet Sales Order to Cash Collaborative Planning SAP Solution Manager Customer-Specific Solution Implementation Content

Process-Oriented Configuration and Testing Configuration in IMGs Using BCSet technology SAP Solution Manager Customer-Specific Solution Prepare test plans Test execution e.g using CATTs

Customizing Distribution The Challenge Customizing of certain objects needs to be in sync across systems Existing customizing (e.g. of SAP R/3) should be reused in other systems (e.g. SAP CRM) Avoid redundant customizing activities within a solution landscape

Customizing Distribution DEV Transport R/3 QAS Transport R/3 PRD Central System Customizing Data Predefined List of Synchronizing Objects Customizing Distribution CRM DEV Transport CRM QAS Transport CRM PRD APO DEV Transport APO QAS Transport APO PRD ... DEV Transport ... QAS Transport ... PRD You often have to synchronize selected customizing settings in various systems in a system landscape. You can use the Customizing Distribution to synchronize customizing settings in a source system (e.g. SAP R/3) with the customizing settings in the target systems (e.g. an SAP CRM system) in a SAP system landscape. Customizing Distribution also creates transport requests, to transport customizing changes from the development systems into the quality assurance and production systems. Customizing Distribution is performed in development systems. To transport to a quality assurance and production system later, release the associated transport requests. This ensures that the customizing settings are synchronized in all subsequent systems, not just the development system. Certain customizing objects which must be synchronized in a development landscape are predefined in the system (Synchronization Objects). You can select synchronization objects and other customizing objects for the distribution with the Synchronization Group Editor. When you change objects in the source system, the Customizing Distribution starts a process which transfers the changes into the target system. The system which is the reference for the Customizing Distribution is also referred to as the source system in the system landscape. This is usually an SAP R/3 System. All other systems in your landscape are referred to as target systems and are synchronized with the source system.

Customizing Distribution – Basic Functions Setting up Customizing Distribution For selected projects For defined system landscapes For selected customizing objects Editor for Synchronization Groups Definition of specific customizing objects which are relevant for distribution Distribution Scenarios Delta Customizing Initial Customizing Manual Customizing Distribution via Transport Request Activation Logs Overview of customizing distribution objects Error messages

Global Template / Rollout Approach Global Elements Local Elements Documen- tation Country versions Local develop- ments Master data documents IMG structures and settings Local processes Global customer developments Organiza- tional structure Global and inte- grated processes 30 30 30

Template Development & Rollout Enterprise Implementation Program Master / Template project SZ1 SZ2 SZ3 T3 T2 Master / Template project T1 Template Scope Template entwickeln Template entwickeln Template Configur. First (pilot) Rollout Versioning concept to control/track changes in templates Implementation project 2 Implementation project 1 Re-use at rollout sites Implementation projects Maintenance

SAP Solution Manager – Roadmaps at a Glance Implementation Methodology Provided Through Roadmaps Implementation Roadmap for mySAP Business Suite Target Group: Project Managers, Functional Implementation Team (Application Consultants) Including latest content updates Milestone/synch points concept and alignment of support services Solution Management Roadmap Target Group: Technical Implementation Team (Technical Consultants) Some content updates Milestone/synch points concept and support services aligned Global Template Roadmap: Target Group: Program / Project Managers Roadmap content adapted to SAP Solution Manager usage

Roadmap Features 2.2 Release: Graphical entry screen Project-independent use Project-specific use Features available for project-specific use (1) Status and notes (2) Upload Project Documents (3) Create Messages (4) Limited reporting capabilities Download in HTML Filter and user-specific settings

Other Features at a Glance Implementation content / Business Blueprint Copy&Paste functionality in structure Search and where-used function - Implementation Content Integrated component-view (similar to Solution Composer) Download of implementation content via SAP Service Marketplace Redesigned System Landscape Administration New transaction (SMSY) to maintain system landscape Unified repository to maintain logical systems and solution landscapes for implementation and operations Central RFC generation capabilities Other features Migration capabilities from ValueSAP Edition 2 (Q&Adb data only) Data hand-over to operations (system landscape information and process scope) Other usability improvements Revised roles and adjusted authorization concept

SAP‘s Implementation Offerings Today and Tomorrow Agenda SAP‘s Implementation Offerings Today and Tomorrow SAP Solution Manager – Overview Additional Information SAP AG 2002, SAP Solution Manager 24

SAP Solution Manager Services and Training SAP Solution Manager Starter Pack - technical installation of the SAP Solution Manager and onsite training sessions delivered by certified experts (SAP/Partner) SAP Solution Manager Enabling Service for basic set up of SAP Solution Manager (ready for Service Delivery) covered by SAP Standard Support Workshop TSLM10 for technical installation and features Course SMI310 SAP Solution Manager - Implementation tools in detail 3 days class based on SAP Solution Manager 2.2 release Course ADM106 for Advanced System Monitoring with SAP Solution Manager SAP Solution Manager – Learning Maps at alias: www.service.sap.com/rkt-solman Role specific (application consultant, project manager, ...) eLearning General "Getting started" information to prepare for a project Onsite Usage Workshop: on demand

SAP Solution Manager – Learning Maps at a Glance The Learning Maps are tailored to specific roles: Implementation Team (Project Manager, Solution Consultant, Development Consultant),Technology Consultant and Support Team Member For each role-specific Learning Map, a dedicated list of learning objects is provided There is a classification of the learning objects in Must Know and Nice to Know units In total, ca. 20 Learning Objects exist You can test your knowledge/ skill level using the Self Test http://www.service.sap.com/rkt-solman

Additional Information SAP Solution Manager PPTs: SAP Solution Manager – Overview Implementation at a Glance Use in Ramp-up SAP Solution Manager - Tutorial SAP Solution Manager - Online Help (on tool CD) SAP Solution Manager - Installation Guide (alias: instguides) SAP Solution Manager - Learning Maps: RKT-SOLMAN Important Links on SAPNet / Service Marketplace: SAP Solution Manager - Homepage: http://service.sap.com/solutionmanager SAP Solution Manager - Best Practice: http://service.sap.com/solutionmanagerbp SAP Solution Manager - Learning Maps: http://service.sap.com/rkt-solman SAP Solution Manager - StarterPack: http://service.sap.com/servicecatalog Latest Implementation Roadmaps: http://service.sap.com/roadmaps SAP Note (Release Strategy – Solution Manager): 0394616 SAPNet R/3 Front-End: SV-SMG-* SAP AG 2002, SAP Solution Manager 27

Living Proof: Successes and Experiences “The main driver in choosing the SAP Solution Manager was the convincing concept of an integrated platform that manages implementation and operations of mySAP.com, leveraging latest state-of-the-art implementation technologies.” Wolfgang Trabant, Project Manager, Methodology “There is no better way to control customizing in heterogenous system landscapes than with the integrated use of SAP Solution Manager’s customizing distribution functionality. Today, we have 9 development systems that are controlled by the SAP Solution Manager.” André Moers, B/S/H/, SAP Technology / Information Technology “We use the SAP Solution Manager as the central repository for all project documentation. The integrated use of SAP Knowledge Ware- house provides advanced document management capabilities and control that leads to time savings in the project.” Bernhard Thoma, SAP Consulting Manager at MAN “Our business is one hundred percent compliant with the capabilities of mySAP CRM. Using the implementation content provided within the SAP Solution Manager is more than just documentation or a prototype, it actually represented the groundwork for our productive system.“ Theo Kraus, CIO