Emotional Intelligence, Leadership & Lebron James Society for Human Resources Management Akron Chapter/September 2014 Jennifer Cohen Ratliff & Taylor jcohen@rtcpi.com

What Makes “Great”? Great leaders? Great HR leaders? Great Sales/Business Development staff? Great Customer Service staff? What are the ingredients of great relationships?

21st Century Work What skills are needed to work in our 21st century work environments? What abilities do leaders need to be successful? What are the key drivers of employee engagement? How do you attract, retain and motivate Gen Y?

Today’s HR Professional What key competencies are needed to be successful in HR today? Future? What traits and values support an effective HR professional? What skills are need to influence business partners and advance initiatives? How do HR people advocate for human resources?

Agenda Emotional Intelligence Theory 101 Emotional Intelligence Model (EQi) Creating Your EI Development Plan LeBron James Possible Next Steps

IQ vs. EQ Intelligence Quotient (IQ) in the following way, "IQ is a measure of an individual's intellectual, analytical, logical and rational abilities.  As such, it's concerned with verbal, spatial, visual and mathematical skills." Emotional Quotient (EQ) is as "a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges and use emotional information in an effective and meaningful way." Source: MutliHealth Systems

EQ-i Definition Emotional intelligence is defined as… “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.” Source: MultiHealth Systems

RELATIONSHIP MANAGEMENT The Two Sides of EI INTRAPERSONAL INTELLIGENCE Personal Competence Self Awareness INTERPERSONAL Social Competence Other Awareness Self Management RELATIONSHIP MANAGEMENT Source: Applied EI, Sparrow & Knight

The Human Brain EI theory believes the human brain has excellent communication between the thinking brain and the feeing brain. EI is not fixed and grows as individuals grow and mature.

Emotional (EI)Responses Feeling Body Language 57% Body Aspects Of Voice 36% Content 7% Thinking Doing Source: Applied EI, Sparrow & Knight

For both our own feelings and those of others To Act With EI…. Notice feelings; Pay attention to them; Give them significance; Think about them; and Take them into account in choosing what to do For both our own feelings and those of others Using Emotional information from ourselves and others; Integrating this into our thinking Using these to inform our decision making to get what we want from the situation and life in general

The Eight Principles of EI We are each of us in control of, and responsible for, our actions. No-one can control our feelings. People are different. However you, and they, are is OK. Feelings and behaviors are separate All feelings are self justified, to be accepted, and important. Change is possible. All people have a natural tendency towards growth and health. Source: Applied EI, Sparrow & Knight

Daniel Goleman’s Practical Research Emotional Intelligence is the differentiator of “star” performer Emotional Intelligence is a significant contributor to success in leadership Emotional competencies are twice as important in contributing to excellence as other competencies

Goleman, continued. The more people responsibility the position has in the organization, the more EI matters EI competencies can account for up to 85% EI is synergistic with the other capabilities High levels of EI competence achieve better financial results, and develop more effective and supportive organizational climates or culture Achieve higher productivity gains with their workforce Source: Global Leadership Foundation

Source: Global Leadership Foundation

TalentSmart Research EI the strongest predicator of performance (alongside 33 other important workplace skills) and explains 58% of the success Strongest driver of leadership and personal excellence 90% of the top performers also high on EI High EI = make $29K more a year

EQ-i2.0 Model

Alignment of the EQ-i2.0 Model TOTAL EI FIVE COMPOSITES FIFTEEN SUB-SCALES Your EI Ability? Lower/Weaker -- Developed/Strength -- High/Exaggerated

DEEPER DIVE INTO EQi HR ROLE IMPACT?

DEEPER DIVE INTO EQi HR ROLE IMPACT?

HR ROLE IMPACT?

HR ROLE IMPACT?

HR ROLE IMPACT?

Developing Your EI ELEMENTS FOR SUCCESSFUL DEVELOPMENT KASH Model Knowledge Attitude Skills (and Abilities) Habits – 7 Days, 3M & 6M Holistic Approach Mind Body Emotions Individual Development Plan 70/20/10 Leverage Strengths SMART Goals Uncomfortable/Stretch Self Practice, practice, practice

Lebron James: Words from SI Letter & Pluto Article: Inspire Relationships Learned Explain myself On a Mission My goal Raise my family Felt right Think about other side Not ready right now I’m realistic Bringing a group together Responsibility to lead Second chances What makes you happy/really matters Thoughtful Don’t brag Good choices Wrong choices bothered Who am I to hold a grudge “Because now, you’re not just a better player – you are a wiser man.” Terry Pluto, The Plain Dealer

Additional Resources