1. Harness the Power of Your Emotional Intelligence
Welcome
Alexandria (Lexi) Hernandez, Ph.D.

2. Welcome
“The daily challenge of dealing effectively with our emotions is critical because our brains are hard-wired to give emotions the upper hand”
Drs. Travis Bradberry and Jean Greaves
Emotional Intelligence 2.0

3. Bringing Out Your… Think of…
Someone who has brought out the BEST in you
Someone who has brought out the WORST in you
Write a couple of words that describe the person

4. Overview Define Emotional Intelligence (EQ) Discover why it matters
Identify the impact of EQ on the bottom line
Explore the four core EQ skills
Practice EQ in action

5. Understanding EQ Emotional Intelligence is…
“Your ability to recognize and understand emotions, and your skill at using this awareness to manage yourself and your relationships with others.”
Drs. Travis Bradberry and Jean Greaves
Emotional Intelligence Quickbook

6. Understanding EQ EQ
Personality IQ

7. EQ is the foundation for other critical skills
Flexibility
Decision-Making
Empathy
Accountability
Adaptability
Stress Tolerance
Building Trust
Teamwork
Time Management
Communication
Assertiveness
Presentation Skills
Interpersonal Skills

8. What is EQ Physically? …we begin to process… …then we assign meaning
Stimulus
We feel it first…

9. The Business Case for EQ
EQ scores increase with age
Individuals in Customer Service type roles tend to have the higher EQ scores
Engineers tend to have the lower EQ scores
EQ accounts for what percent of job performance for supervisors through CEOs?
What percent of top performers are high in EQ?
What percent of low performers are high in EQ?
60%
90%
20%

10. Relationship Management
Four Core EQ Skills
What I See
What I Do
Personal Competence
Self-Awareness
Self-Management
Social Competence
Social
Awareness
Relationship Management

11. Self-Awareness
The ability to accurately recognize your emotions as they happen and understand your general tendencies for responding to different people and situations
Strategies:
Understand your strengths and development needs
Track your emotional tendencies
Observe the effects of your emotions
Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves

12. Tracking Your Emotions
What is the situation?
How do your emotions impact you? 1. 2. 3. 4. 5. 6.

13. Range of Emotions

14. Self-Management
Using awareness of your emotions to choose what you say and do, in order to positively direct your behavior
Strategies:
Prepare for encounters that you know will test your self- management skills
Buy yourself some time
Reframe your self-talk
Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves

15. Reframe Your Self Talk
Consider a recent situation when you allowed your emotions to get the best of you
What was going on inside your head? What was your self-talk?
Let’s reframe it…
Identify a phrase you can use to turn your negative self-talk into positive self-talk
Examples:
“I’m going to forget everything I want to say”  “I’m the expert”
“I’m always making mistakes”  “I am proud of myself for trying”
“I never know what to do”  “I feel comfortable with the decisions I make”
6/1/2017 9

16. Social Awareness
Recognizing and understanding the emotions and perspective of others
Strategies:
Observe body language and listen to tone
Seek the whole picture
Provide and receive feedback
Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves

17. Relationship Management
Using awareness of your emotions and the emotions of others to manage interactions successfully
Strategies:
Explain your decisions
When you care, show it
Understand others’ needs
Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves

18. Action Planning
Identify one of the four EQ skills that you want to work on:
What are you going to do to develop this skill?

19. Use EQ Skills to… Know yourself Understand others
Make better decisions
See and seize opportunities
Identify problems before they escalate
Manage difficult situations and conversations

20. Resources
Emotional Intelligence: Why it Can Matter More Than IQ, by Daniel Goleman
The Emotional Intelligence Quick Book: Everything You Need to Know to Put Your EQ to Work, by Travis Bradberry and Jean Greaves
Emotional Intelligence 2.0, by Travis Bradberry and Jean Greaves
Primal Leadership: Realizing the Power of Emotional Intelligence, by Daniel Goleman, Annie McKee, and Richard Boyatzis