Doing Business with MITIE 8.30 – 9.00Registration and networking (breakfast rolls and drinks served) 9.00 – 9.15Welcome and Overview of the latest news from the Supplier Development Programme and MITIE 9.15 – 9.45Doing Business with MITIE MITIE overview in Scotland Supplier on-boarding (and MITIE’s drivers) 9.45 – 10.00Questions

2 MITIE Property Management Asset Management Energy Services Overseas Facilities Management Technical Facilities Management Total security management Cleaning Catering Document management Reception & front of house Landscaping Pest control Waste & environmental Integrated FM M&E engineering maintenance CarbonCare energy services Lighting Mobile multi-site FM Building management systems & controls Compliance services Property maintenance Building refurbishment Roofing Painting Interior fit-out M&E engineering installation Solar PV panels Insurance claims management & repairs Decentralised energy centre development Low carbon data centre development Renewable energy integration Energy services company (ESCo) management Community infrastructure £882.2m£437.1m£509.7m£62.4m FY2011 Revenues £25.0m Group structure

Scotland: Experience and Economic Footprint Registered in Scotland Investors in People employer We employ 8,000 people in Scotland We have over 500 contracts, across the length and breadth of Scotland Delivering Services to over 3000 buildings Community investment – construction skills centres and Academies, the Scotland Real Apprentice Programme, Working Links Head Office facilities in all the major Scottish cities – Edinburgh, Glasgow, Aberdeen and Inverness Major Public Sector Clients Scottish Government Scottish Parliament Scottish Prison Service Scottish Police Service Authority Crown Office Procurator Fiscal Service NHS 24 Historic Scotland Scottish Natural Heritage Scotland College Members Scottish Water Royal Mail City of Edinburgh Council Edinburgh International Conference Centre Major Private Sector Clients Standard Life Royal Bank of Scotland Lloyds Banking Group Rolls Royce Santander Cable & Wireless Diageo John Lewis Oracle The Cooperative Group Glasgow & West £60m Edinburgh & East £100m Aberdeen & North £40m Our offices Our client contracts

Standard Life Standard Life Edinburgh footprint – 7 buildings, 7500 employees Scope of Services Cleaning & soft services contract commenced March 08 Catering contract commenced August 08 24/7 manned Security contract commenced March 11 Contract value Catering – £5 million Cleaning & Soft Services - £1.7 million Security - £1 million MITIE employees - 275

PFI Scotland PFI stands for Private Finance Initiatives and has been available for use by the Local Authorities for approximately 10 years. MITIE successfully hold PFI Contracts throughout the UK. –Scotland – 48 School Campus’s –North England – 20 Schools Campus’s –South England – 28 School Campus’s Services provided by MITIE directly or by Service Partners under the 25 to 30 year contract terms are:- Mechanical & ElectricalCateringLife Cycle Management Grounds MaintenancePest ControlMinor/Small Works SecurityCleaningFM Management Janitorial Energy In-house Engineering MITIE PFI Scotland supports the Local Authorities in the management of circa £800m Educational Assets across the following regions :- Argyll & ButeWest LothianFalkirk HighlandsSouth AyrshireEdinburgh East AyrshirePerth & KinrossNorth Ayrshire

RBS Contract Overview MITIE Awarded RBS Approved Supplier Status 2011 Scope of Services Asset based repair & maintenance contract (49,000 assets) PPM, Comprehensive, Energy, Projects, Fabric Data Centre Resource M&E, HVAC, A/C, Gas High Voltage management and maintenance Data Centre Resource Fabric repair Geography 29 buildings Glasgow & Edinburgh RBS Global HQ Gogarburn 34 buildings North of England All buildings are critical

MITIE procurement process The MITIE procurement process is intended to capture the business need. This can be driven by scope, specification, budget, or market changes. The next stage is designed to then consider the supply market capability. This process is designed to provide open and objective market evaluation. The output is establishing a contract against our standard form agreement to then sit within our contract database. Performance is then managed, measured, and benchmarked for all key supply agreements.

Step 2: “Consider” & Evaluation Notifications: via MITIE Sourcing portal that defines area of opportunity for the framework supply base to respond to. Mid tender interviews process, and site visits. Considering and evaluating the supplier responses against the Clients and MITIE business need and expected benefits. Tenders / Evaluations: that requests detail around supplier business competencies, bespoke operational procedures, commercials, sustainability and performance requirements. Contracts: that will reflect the type of supply being sourced via the market.

Step 3: “Contract” Delivery Contract management, performance and improvement. Working across various areas with priority based on client needs.

Next Steps … Little Guide to Procurement Structure, Process, Tips Networking Local / regional contacts Questions & Answers