Cisco Confidential 1 © Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 Instructions for Navigating in the Training Module This training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the bottom of the screen. To proceed to the next step, click the mouse, or use the “PgDn” or Down Arrow key on your keyboard. To return to the previous step, right click and select “Previous” from the menu, or use the “PgUp” or Up Arrow key on your keyboard. To end the presentation, right click and select “End Show” from the menu, or use the “Esc” key on your keyboard.

Cisco Confidential 2 © Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014

Cisco Confidential 3 © Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 Contract Number - Manage by Number: Unblock from Cisco.com Profile - Screen 1 of 2 To Unblock a Contract Number to allow it to be added to a Cisco.com profile using the Manage by Number screen: Choose a Contract Number. Screen 1 of 2: Enter a Contract Number that you manage. OR Select Unblock contract to allow addition to Cisco.com profile. Click the Submit button. Select Unblock contract to allow addition to Cisco.com profile. Click on the Submit button. Note:You cannot see a Contract number in the tool unless that number is in your Cisco.com profile and you are set up to manage it. OR

Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 4 Contract Number - Manage by Number: Unblock from Cisco.com Profile - Screen 2 of 2 Once a Contract Number has been chosen and the action Unblock Contract to allow addition to Cisco.com profile has been selected: Select one, many, or all individuals from the list. Click on the Submit button. A success message will be displayed. An confirmation will be sent to all Administrators for that Contract Number as well as each individual. Unblocking allows an Administrator or Cisco to add the Contract Number to the individual’s Cisco.com profile. Or, search for an individual and select them Screen 2 of 2:

Cisco Confidential 5 © Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014

Cisco Confidential 6 © Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 Contract Number - Manage by Name: Unblock from Cisco.com Profile - Screen 1 of 2 To Unblock a Contract Number for addition to a Cisco.com profile using the Manage by Name screen: Select Unblock contract to allow addition to Cisco.com profile. Click on the Submit button. Choose the individual. Screen 1 of 2: Select a search attribute from the drop down list. A list of individuals who match the search attribute and criteria you entered will appear. Enter the information you want to search for. Click on the Search button

Cisco Confidential 7 © Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 Contract Number - Manage by Name: Unblock from Cisco.com Profile - Screen 2 of 2 Once an individual has been chosen and the action Unblock contract to allow addition to Cisco.com profile has been selected: Screen 2 of 2: Select one, many, or all Contract Numbers from the list. Click on the Submit button. A success message will be displayed. An confirmation will be sent to all Administrators for that Contract Number as well as the individual. Unblocking allows an Administrator or Cisco to add the Contract Number to the individual’s Cisco.com profile. Note:A message will be displayed if the individual you chose does not have any Contract Numbers that you manage blocked in his Cisco.com profile

Cisco Confidential 8 © Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 Contract Number – Unblocking Issue  Search for the individual and Select the action Unblock contract to allow addition to Cisco.com profile and click on the Submit button.  Select the blocked Contract Number and click on the Submit button.  If desired, delete the Contract Number you initially added. Note: If you have blocked all Contract Numbers you manage from the individual and receive an error, please open a support request.open a support request.  If you have blocked a Contract Number from an individual and can no longer locate him in the tool, but want to unblock him:  On the Manage by Name screen, click on the Add Name button.  Enter the Cisco.com ID of the individual and click on the Submit button.  Select a Contract Number in the list and click on the Submit button.