Qdos How Do I?

Index Cheques Order a Cheque Cancel a cheque Report a cheque lost or stolen Visa card Order a card Top up my card Activate my card View my card balance Report my card lost or stolen Order Vouchers and merchandise Go Shopping link Request a password View my statement Query a banding Query a sales (Call centre only) Query leads/upgrades/sales (engineers only) Raise feedback

Cheques Order a Cheque: Cancel a Cheque: Report a Cheque Lost/Stolen: On your Qdos account access ‘Go Shopping’ and click continue. You will then have the option to select ‘Qdos Cheque’ on the pop up window at the bottom of the page. The minimum order for a cheque is £20. If your available balance is less than this, the option to order a cheque will not be present on your account. NB. For NI purposes personal cheques are only available to permanent members of staff on the Centrica payroll. As such, agency staff are not eligible for personal cheques. Cancel a Cheque: You can only cancel a cheque if it is still within the current cheque run. To cancel your cheque access ‘Go Shopping’ and select ‘Qdos Cheque’ in the pop up window. There is an option at the bottom of the page to ‘stop cheque’. Select this option and refresh the browser. Your Qdos points will be transferred immediately back into your account. If you have less than £20 in your account the ‘Qdos Cheque’ option will not be available. To cancel the cheque contact the Qdos hotline on 899001 (External dial 0870 850 5290). After the 15th of the month the cheque order will be complete and you will be unable to cancel the cheque as per the terms and conditions of the scheme. Report a Cheque Lost/Stolen: Contact the Qdos hotline on 899001 (External dial 0870 850 5290) to arrange a replacement. If a personal cheque needs to be cancelled and reissued, there will be an administration fee of £10. This will be deducted from your account and will be shown on your on-line statement. 3

Visa Card Order a Visa Card: Access ‘My Qdos Card’ and complete the online form. You will need to provide your name, address and date of birth. You will also be required to transfer a minimum of £10 onto the card. Once you have ordered your Qdos Visa card the money will be removed from your account and cannot be transferred back. Please ensure before you place your Qdos card order that you are satisfied with the terms and conditions of use of the Qdos card. NB. The Qdos card cannot be used for ‘cash purposes’. This includes cash-back, ATM’s, paying bills and payments to finance companies. Top up My Visa Card: Access ‘Go Shopping’ and click continue. Select ‘Qdos Card Transfer’ on the pop up window and enter the amount you wish to transfer onto your card. This has to be a minimum of £10. Activate my Visa Card: Access ‘My Qdos Card’ and click continue. This will provide you with a link to the card site where you can activate your card. To do this you will need to provide some personal details, set up some security questions and supply a 6-8 digit numerical password.

Visa Card View my Visa Card Balance: Access ‘My Qdos Card’ and click continue. The ‘My Account’ option on the pop up window will display your available balance and your transaction history. Report my Visa Card Lost/Stolen: Call the Qdos hotline on 899001 (External dial 0870 850 5290) or select option 2 on the automated phone service (0870 240 1888). You will be required to enter your card number and the numerical password you created when you activated your card.

Vouchers & Merchandise Order Vouchers: You can order vouchers by selecting the ‘Go Shopping’ link and then choosing from the selection of vouchers in the ‘Vouchers’ option on the home page or on the top menu bar. Please refer to the Qdos scheme Ts & Cs for return’s and lost/stolen policy. Order Merchandise: You can order merchandise by selecting the ‘Go Shopping’ link and then choosing the merchandise from the ‘Go Shopping’ option on the home page or on the top menu bar. Please refer to the Qdos scheme Ts & Cs for return’s and lost/stolen policy.

Go Shopping link

Request a password Request a Password: You can request your password by calling the Qdos hotline on 899001 (External dial 0870 850 5290). You will need to provide an email address so a password reminder can be sent. Alternatively, you or your manager can e-mail qdos@grg.com.

Select ‘Full Statement’ under ‘My Account’ Select ‘Full Statement’ under ‘My Account’. This will provide a breakdown of the sales and awards you have been paid. View my statement Select ‘Full Statement’ under ‘My Account’. This will provide a breakdown of the sales and awards you have been paid.

View my statement Alternatively, a breakdown of your points can be accessed through the ‘Go Shopping’ section of your Qdos site under ‘My Account’. Please note that this statement will show an accurate reflection of all debits and credits that have been made to your account.

Query a banding Query a Banding (applies to call centre only): If you believe your banding is incorrect please arrange for your team manager to raise a banding appeal form on your behalf. If you are a team manager, then there should be an option to raise a banding appeal within the left hand menu on the website. If you do not have this option, then you don’t have anyone showing as reporting to you on Qdos. Please check this with QdosQueriesBGS. To raise the appeal, type in your agent’s Qdos ID/payroll number. This brings up a list of the bandings paid to the agent. Select the relevant month, type in the details of the appeal you wish to raise, being clear in your explanation. Make sure you complete your e-mail address correctly too. This appeal is flagged to the Qdos team internally who will look into the appeal within 48 hours. You will receive a response when this is actioned by the Qdos team. 11

Query sales (Call centre only) You should first check your full statement under ‘My Account’ to see if the sales are showing. They will either show as paid or unpaid. If a sale is a duplicate sale then it is not paid, but will be indicated on your statement as a duplicate. Any other sales that show as unpaid will be because a banding is missing on your account and will be indicated on your statement as multiplier: not present. (You can check your banding under ‘My banding’). If a banding is missing, your team manager will need to raise a banding appeal form on your behalf. If you have missing sales that do not appear on your statement you can use the ‘Sales Queries’ feature which will enable you to search for a sale using a reference number, postcode or product type. This feature will run a search on all the sales in the system and will advise whether you have been paid for the sale, whether the sale is pending or whether the sale has been allocated to another agent. If no sales are returned then you will need to contact QdosQueriesBGS as the sale will not have been received at Qdos. 12

Query leads/upgrades and sales (Engineers only) You should first check your full statement under ‘My Account’ to see if you have already been paid for the lead or upgrade. Please note that some leads and upgrades made before November 2007 won’t appear on your ‘Full Statement’. Instead please refer to the statement on the ‘Go Shopping’ part of your site. If you believe you are missing a lead or upgrade please contact QdosQueriesBGS. 13

Feedback You can use the Feedback/Query feature on the left hand menu of the website to raise feedback on any aspect of Qdos. 14