San Benito County Local Transportation Authority Request for Proposals #2018-01 Operation of San Benito County Express and Specialized Transportation Services Voluntary Pre-Proposal Conference June 5, 2018

Today’s Agenda Welcome and Introductions Overview of LTA Services/Operations Brief Review of RFP Scope of Work Important Dates Proposal Evaluation Questions and Answers Tour of LTA Facility

Welcome and Introductions Please sign in! LTA Staff Present: Mary Gilbert, Executive Director Regina Valentine, Transportation Planner Terry Easley, RFP Consultant, Transit Professional Services

Overview of LTA Services/Operations San Benito County Express Fixed Route Complementary Paratransit General Public Dial-A-Ride Intercounty Specialized Transportation Out-of-County Non-Emergency Medical Transportation Senior Lunch Program Transportation Medical-Shopping Assistance Program

Brief Review of RFP Scope of Work San Benito County Express LTA Responsibilities: Administration Policies and Procedures Planning Advertisement Vehicles and Equipment Maintenance Fuel Schedules Fare Media Street Furnishings Operations Headquarters

Brief Review of RFP Scope of Work San Benito County Express Contractor Responsibilities: Operations Personnel and Management at least 50% bilingual Training and Safety Daily Vehicle Inspections Vehicle Cleaning and Fueling Road Supervision Uniforms Scheduling Fare Collection, Processing, and Sales Customer Service Secret Rider Program Street Furnishings Maintenance Paratransit Eligibility Service Performance Standards System Recommendations

Brief Review of RFP Scope of Work Specialized Transportation LTA Responsibilities: Administration Policies and Procedures Planning Advertisement Vehicles and Equipment Maintenance Fuel Vehicle Parking

Brief Review of RFP Scope of Work Specialized Transportation Contractor Responsibilities: Operations Headquarters Operating Personnel and Management at least 50% bilingual Training and Safety Daily Vehicle Inspections Vehicle Cleaning and Fueling Uniforms Scheduling Fare Collection, Processing, and Sales Customer Service Service Performance Standards System Recommendations

Brief Review of RFP Scope of Work Proposal Option 1 – San Benito County Express Option 1A ONLY stand-alone service for San Benito County Express Option 1B: BOTH stand-alone service for San Benito County Express AND stand-alone service for Specialized Transportation, OR Combined service under one contract for San Benito County Express and Specialized Transportation

Brief Review of RFP Scope of Work Proposal Option 2 – Specialized Transportation Option 2A ONLY stand-alone service for Specialized Transportation Option 2B: BOTH stand-alone service for Specialized Transportation AND stand-alone service for San Benito County Express, OR Combined service under one contract for Specialized Transportation and San Benito County Express

Brief Review of RFP Scope of Work Proposal Option 3 – Combined Operations Option 3 ONLY combined service under one contract for San Benito County Express AND Specialized Transportation Proposing contractors have no interest in operating only one of the services independently

Brief Review of RFP Scope of Work Operations Start Date January 1, 2019 Overall Project Priorities Public Safety Service Performance Workplace Culture Customer Satisfaction

Important Dates Announcement May 18, 2018 Voluntary Pre-Proposal Conference June 5, 2018 at 2 p.m. Last Date for Receipt of Questions and Requests for Clarification June 22, 2018 at 5 p.m. Last Date for LTA to Post Addenda July 13, 2018 at 5 p.m. Proposal Due Date August 7, 2018 at 3 p.m. Invitations to Interview Proposers Issued (tentative) August 13, 2018 at 5 p.m. Proposer Interviews (tentative) Week of August 20, 2018 Contract Award by LTA (tentative) October 19, 2018 Contract(s) Start Date January 1, 2019

Proposal Evaluation Required Format Three-ring binder Font specifications Use of a footer Double-sided Organization of Proposal Tabs Questionnaire organization

Proposal Evaluation Required Content Table 1, Page 33 Questionnaire All Proposals: Questions 1 – 28 answered, tab per question Appendix A Per Table 1, all spreadsheet tabs Appendix B Standard Forms Supplemental information by Proposer

Proposal Evaluation Evaluation Process Initial Review – all forms and technical requirements met Competitive Range – based on Evaluation Criteria Proposer Interviews – week of August 20, 2018 Best and Final Offers Final Score of Proposals LTA Staff Recommendation to Board of Directors – October 2018

Proposal Evaluation Evaluation Criteria Technical, 34 points possible Proposed Personnel, 27 points possible Experience and Qualifications of Proposer, 16 points possible Cost Proposal, 22 points possible Retention of Existing Contractor’s Employees, 10 points possible

Questions and Answers* Questions submitted in advance Questions from the audience Questions deadline: June 22, 2018 at 5 p.m. All written responses in Addenda: July 13, 2018 at 5 p.m. *Note: Written responses shall supersede oral answers to questions. Please refrain from asking questions that have already been asked. Thank you!

Tour of LTA Facility San Benito County Express: operations headquarters and bus yard Specialized Transportation: bus yard Address: 3240 Southside Road, Hollister

Thank you for attending! Questions: Regina Valentine, Transportation Planner San Benito County Local Transportation Authority 330 Tres Pinos Road, Suite C7 Hollister, California 95023 Fax: (831) 636-4160 Email: regina@sanbenitocog.org